Casino Adrenaline— player complaints: 18 in English

The player from Washington had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We reviewed the case and the casino stated that her withdrawal was rejected because of a “mixed funds” rule after she completed a free spins bonus and then made a clean deposit before cashing out. She disputed this, saying the bonus was already completed, no warning was given, and the funds were shown as unlocked, but we found that the casino would not reconsider its decision. As a result, the complaint was closed as unresolved because the casino did not cooperate and the mixed-funds rule was applied to winnings already converted into real money.

The player from Mexico had registered at the casino without being informed of restrictions for players from his country. After meeting the bonus requirements and attempting to withdraw his winnings, he found his balance deleted, with support claiming he was ineligible for withdrawals. He expressed frustration over the situation and accused the casino of fraudulent practices. The casino confirmed the player was not eligible for the Welcome Bonus due to his location in Mexico, a restricted country, and stated that the deposit he made was below the minimum threshold and was never credited. The bonus funds and winnings were removed accordingly. Despite multiple requests and evidence provided by the player, the casino failed to resolve the issue or engage further. Consequently, the complaint was closed as unresolved due to the casino's lack of cooperation.

The absolute worst experience. Buyer BEWARE!!!In June of 2025 I bought a driving experience ($1000) for my son's 30th birthday that was to take place on January 4th, 2026 at Firebird Raceway in Chandler Arizona.On the scheduled event date the family and 10 of my son's friends head out to Firebird, g

Whilst visiting here. They allowed kids back in even tho They've been causing problems prior to our visit. We felt uncomfortable being here as saftey was a massive concern. Poor workers were left to deal with situations they Couldn't control while others workers watched from afar not helping with ab

Dear [Adrenaline Customer Support],I am extremely disappointed and frustrated with the lack of transparency in your services. Despite following all due processes and speaking with customer support multiple times, I was never informed that I would not receive a full refund. The entire process was tim

Dishonest representation. Not trustworthy of providwhat they promised and getting a refund is not possible

...Booked a helicopter ride in Hawaii and provided numbers and weight(kg)of 4 individuals. I was then given the cost for 4 and paid. Next day I was then given a call saying one person was above a weight limit (border line). I was told to pay for another seat. Tried to cancel but they don’t cancel.hm

BUYER BEWARE! You may pay less money if you book directly with the tour operator instead of Adrenaline. Their website stated that they had a holiday discount, and that no code was needed--that the discount would be applied at checkout. I was not given the discount, even though I checked a box that

I’d rate them 0 stars if I could! Horrible horrible company and rude customer service They cancelled our booking due to weather being bad and refused to refund us and have been so rude about the situation Wouldn’t ever recommend them

If I could give Adenaline a 0 rating, I would. Highly unprofessional individuals behind the scenes. I’m still waiting for my phone call from a booking I made on April 20th for my daughter 15th birthday. Was told on multiple occasions I would get a phone call back in 15 minutes. Still waiting. Thank

My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the n

I made a deposit utilizing the code power60 as advertised on the casino adrenaline promotions page. I reached out to support informing them that the boost was not added. I received a response stating this promotion is not valid yet as their website is not updated. I requested a free chip and was provided $10. I want the chip to be the equivalent of the advertised deposit boost which is 60 percent of the deposit. I deposited $43 so the equivalent would be a $25 chip and yet they think I’m supposed to be happy with a chip that is less than half of what is expected ?

Here is my story with Casino Adrenaline. About one month ago I registered an account with them. So I deposited 150 euro and got 150 euro bonus. I was lucky and won about 6000 euro while playing with the bonus. I withdrew the winnings. The casino has asked me to provide the documents which I promptly did. Then, suddenly, after 2 days I received my 150 euro deposit back to my account. I contacted chat support again. Then I was told that the casino don’t accept players from my country and that they void ALL MY WINNINGS because of that. I could not believe what I read. Not only they let me to register, the also gave me the bonus and asked for the documentation after I attempted to withdraw. And now they void all my winnings of 6000 euro! I also checked the whole Casino Adrenaline website and did not find a SINGLE mention of my country in it. Additionally, when I checked the information on Askgamblers website - it is clearly stated there that players from Azerbaijan are accepted at Casino Adrenaline (see acreenshot attached). I also have a friend who advised me this casino and my friend (who is also from Azerbaijan) registered and played at casino Adrenaline some time ago. She lost her deposit there but nobody ever refunded her deposit after that. It looks that the only players from Azerbaijan that are accepted at Casino Adrenaline - are the losing money. Those who win and ,especially, win big are just not paid their winnings using the false arguments.

Hi I was playing here with a 100euro deposit and 50 euro bonus. After some big hits I managed to get my account up to 5000 euro when I finished my wagering. No bets where above 3.6 euro. I made 5 withdrawals of 1000 euro each, but since they have no flushing or locking options for withdrawals and no wager/loss limits I later ended up cancelling two of my withdrawals and losing them. This was after my bonus was no longer active, but stated "cleared". I went with some higher bets, but after a few bets I asked live support if this was fine and he said I no longer had any active bonus. I continued and lost my money. A day or two later the remaining 3000 euro is removed from my account due to my bets done after the bonus was cleared and chat support informed me that it was ok with higher bets. I have a screenshot from the chat. I find this unfair and would like to file a complaint. I tried to make a complaint on askgamblers but the rejected it due to the predatory terms of casinoadrenaline stating that bonus terms apply even if you have wagered your money. However regarding the misleading information I was given and the "cleared" status of my previous bonus I find this unfair. Especially when I did not play with the remaining amount that was still being processed for withdrawal and the fact that I did not gain any funds. I hope you can help me with this, if not at least help me on how to file a complaint to their license provider regarding their unfair terms and conditions.

I deposited $20 aud received $30 bonus. I ended up building my account to well over $3000, I played through my wager amount of $1250 under the max bet amount for the bonus rules. I then placed at random higher bets, I did not win off them. I played the money I had made down to $2000 before trying to withdraw $1000. I received a confirmation withdrawal request email, not long after I received the declined withdrawal email with no reason on why that if I had any questions contact support. Contacted them and they said that I exceeded the bet amount and that's why it was declined, I then asked for proof and them to review it again that I had played through the bonus requirements before I raised my bet. They replied that someone will email me information (haven't received).

On May 26 I registered and took the signup bonus at Casino Adrenaline. I played Piggy Riches and SugarPop. I finished the playthrough that same day with 4901€ balance in my account. Casino Adrenaline's manager voided my winnings on May 31 and remained silent when trying to communicate. After that, I submitted a complaint at Askgamblers. The casino then provided Askgamlbers with what they call evidence that SugarPop had been restricted from bonus wagering at the time of play. Askgamblers did not listen to my claim that I was sure SugarPop had not been restricted and decided to close the complaint, ruling for the casino. I didn't take a screenshot of the terms, but was lucky to find out here on thePOGG forum in the T&C changes thread that the casino only changed the terms after my play being concluded.

THIS IS THE ENTIRE ISSUE WITH CASINO ADRENALINE! ( I requested askgambler to help me only to be and have this case issue dragged out only to be snubbed at the end with no proof nor was I allowed to see any of the claims against me they're basically saying I have two accounts same i.p in the same residential hotel/holiday resort, with same details and also said I have played and used the welcome offer twice deposited and played but O said to askgambler show me the transaction bank deposit records hence if it is me its mine instead they refused and said no and closed the enquiry as complete even after numerous times I said I can legally provide all my banking statements to prove I only have deposited in my only account [EDIT] [EDIT] [EDIT] D.O.B [EDIT]

Hello, I joined the adrenaline casino 08/06/2015 at 12:30 I made a deposit, but I have not won anything, and on 03/12/2015 I made another deposit with a bonus of 50%. I finished the wagering requirement, made a withdrawal request of $ 500 “1 – screenshot of the pending withdrawal page”, I sent my documents as soon as I made that withdrawal request, and after six hours, I received an email confirming that my documents were received and my account was fully verified “screenshot of the email”. As It is marked on casino adrenaline page T&C that the pending period is 24 hours and payment 0-24 Hours, I contacted the live chat on Saturday 05/12/2015, they answered that I will soon receive an email from finance department and I should get my winning soon, but I still have not received anything 135 hours now. I contacted the live chat many times, and today they have replied to me that my account is under investigation because the finance department found a duplicate account, what I find unacceptable, I have never done in any online casino since I began playing on 1998, more, If there was a duplicate account why they sent me an email that my account was verified, and I told the live chat that if they want I can even made a live cam from my webcam with my ID in hand, just to prove them that I am that person. I have chosen this casino because he was well ranked on askgamblers and more of that it was a certified and trusted casino, but after what I see now, and after this delay without any answer from finance department, I ask askgambler please to consider the word trusted, I play on most many online casinos, and have my account verified with all of them and with the same documents I sent to casino adrenaline, I have never had this kind of problem with any of other casinos, because I have never opened 2 accounts at the same casino, Please try to resolve this problem.