N1 — player complaint #64963, 2019-06-16: account blocks
N1: a player complaint filed on 2019-06-16, about account blocks, 1,234 USD in dispute, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
N1 - Blocked account. Do not want to pay the winnings
I first registered in this casino.Won 1234 USD and requested a withdrawal.I was asked to To verification of documents.I was told that everything is fine and waiting for payment.I waited 12 hours and wrote to the chat support,because it says that the payment on QIWI wallet instant.I was told in the chat that they do not see my documents.I sent again,to which I was told that all is well and expect payment soon.Another day passed, no payments received.I cancelled the withdrawal request and resubmitted the request.After a few minutes, my account is locked.I received an email that blocked my account and confiscated my winnings due to duplicate account.The casino won't give me any proof.I'm sure I don't have a duplicate account at this casino because I started gambling recently and where I registered I remember very well.I was blocked by a casino by mistake!I don't want to believe the CASINO is blocking players ' accounts, because they don't want to pay the winnings!Please check and give me back my account access and win
