N1 Casino - Deposit pending for days and days
Made a deposit through Volt on N1casino.com on the 12th of Februari. The deposit went pending right after. Because this is normal for a little while, I just waited. But after hours of waiting it didn't go through yet, but the money left my account.
After that these events occured:
februari 12th: contacted live support they told me to wait because it could take a little longer. In the evening I contacted them again, same standard story.
Februari 13th: contacted live support again. Getting some bs story about Volt being a banking instance and they wouldnt be able to process the money in the weekend (????)
Februari 14th: monday working hours have passed. Stil no money in my account at N1 or returned in my bank account. Contacting live support again, getting a bs story about waiting until the day was over (??). Working hours where already over, so nothing was going to chance. They could'nt help me.
Today (februari 15th): again contacted live support. Still no chance (no money in my N1 account or my bank account). I send them the details of the deposit I made. This should be enough to sort it out with the payment provider as it's clearly an issue between the casino and the provider. Now they are pressuring me to send them my bankstatements from the moment I made the deposit till now (so with al my private transactions). This is absolutely ridiculous and none of there business. I have told them I did not recieve the money back, that and the bank statement is all they should need.
They are refusing to help me at this moment. I will not get my money back and they won't do anything for me (even tho it's a problem between them and the payment provider).
I want my money back! Going to close my account on the website after, don't want to deal with disgusting practises like this.
Please help me.
