MrPunter Casino— player complaints: 12 in English

Reason: Delayed payment Hi, I've been trying to verify my account here for a very long time, since July. I'm sending the last documents they're asking me via email but they're not even responding. I've sent across the last 2 weeks around 20 emails and not a single one has been responded. I think this casino is a scam.. the amount of the account is 150 euros --- Ответы в треде --- alfonso123 2 days ago Sent another bank statement from physical bank AskGamblers • Support Team 2 days ago Dear @alfonso123,The AskGamblers Complaint Team is kindly asking you to assist the MrPunter Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation. MrPunter Casino • Representative 2 days ago Dear Player, We have checked this directly with the relevant department, and they have confirmed that an alternative Proof of Address is required to complete the verification process. Please upload a fresh proof of address document (such as a household utility bill, bank statement, or any government-issued document) that clearly shows your full name and current address. Document Requirements: Must be dated within the last 180 days Must be submitted in PDF format Please note that statements from digital banks are not acceptable. Thank you for your understanding and cooperation in resolving this matter. Best regards, MrPunter Casino Team alfonso123 3 days ago I uploaded it, but I dont know why you ask for that again after it was approved a month ago

Reason: Delayed payment The casino is stalling my payout while simultaneously blocking me from verifying my identity. My account profile explicitly states: "looks like your account does not need verification, enjoy the games." I am fully willing and ready to provide my KYC identity documents immediately, but the casino's system will not allow me to upload them, leaving my funds trapped in an indefinite pending status without cause.I have attached four sequential screenshots to prove this systemic delay:My main profile menu showing my username/email and active session.The verification screen showing that KYC is blocked.The current cashier screen showing the exact pending withdrawal amount from Friday.History showing the previous withdrawal attempt that I had to cancel after 10 days of inaction.I request that the mediation team intervene to compel Mr Punter Casino to release my funds immedi­ate­ly.R­eg­istered Email: cobra2­2_6­6@h­otm­ail.comCurrent Withdrawal Date: Friday, August 28, 2026Withdrawal Amount: $457Payment Method: e-transfer

Reason: Delayed payment Dear Sir/Madam,My name is Martin Kovač, and I am contacting you regarding a serious issue with a delayed withdrawal from Mr Punter Casino.I won approximately €10,000 at the casino and subsequently requested to withdraw my winnings. I was informed that I could withdraw a maximum of €800 per day.It has now been approximately 14 days since I requested the withdrawal. During this entire period, I have received only one payment of €800. Therefore, approximately €9,200 of my winnings are still outstanding.I have contacted the casino’s customer support several times during this period to ask why my withdrawals are taking so long and when I can expect to receive the remaining money. Unfortunately, each time I have received essentially the same response — that I simply need to wait a little longer.I have not been given a clear explanation for the delay or a specific timeframe for when the remaining withdrawals will be processed.I have now been waiting for approximately two weeks, despite having already completed the necessary withdrawal request, and I believe this delay is unreasonable.I would therefore like to ask for your assistance in investigating this matter and helping me resolve it with the casino.I would like the remaining €9,200 to be paid out as soon as possible. I have already waited approximately 14 days and would appreciate it if this matter could be resolved without any further unnecessary delays.I can provide screenshots of my conversations with the casino, withdrawal requests, payment history, and any other relevant documentation required to investigate the case.Thank you for your assistance. I look forward to your response and, most importantly, to receiving the remaining funds as soon as possible.Kind regards,< full name removed >

Reason: Delayed payment On 25 August 2026, I requested a withdrawal of **200,000 HUF** from my verified MrPunter account.My total winnings exceed **1,200,000 HUF**, but the casino only allows withdrawals in smaller amounts. Customer support informed me that withdrawals are processed within **3 business days**. That deadline has passed, and my withdrawal is still pending.I have contacted customer support repeatedly. Every time, I am told that the Customer Service department has no access to withdrawal information because it is handled by another department. They also state that they are not allowed to provide any information, payment date, or transaction status. As a result, I receive no meaningful update and no transparency regarding my money.I request the immediate processing and payment of my 200,000 HUF withdrawal. I will attach screenshots of the withdrawal request, the pending status, and my conversations with customer support as evidence.Note: I communicated with MrPunter in English throughout this case. However, for an unknown reason, the chat screenshots were automatically translated into Hungarian. Therefore, the attached screenshots contain Hungarian replies instead of the original English text. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As is apparent from the submitter's statements, full amount has been paid by the casino and received by the player. Therefore, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.Dear @Kecse3,Regarding the difference in received amounts, please reach out to your bank/payment provider We thank both parties for their assistance during the complaint process. Kecse3 2 weeks ago Dear MrPunter Casino Team, Thank you for your latest reply and for confirming that my remaining withdrawals have been processed. However, your explanation still does not resolve the main issue. I am attaching today's screenshot as additional evidence. Below is the complete timeline of my **six identical withdrawals**, each for **200,000 HUF**: | Date | Withdrawal | Amount received | |-----­-|-­---­---­---­--:­|--­---­---­---­----:| | **6 September** | 200,000 HUF | **551.00 EUR** | | **8 September** | 200,000 HUF | **544.00 EUR** *(same day, within 5 minutes)* | | **8 September** | 200,000 HUF | **525.16 EUR** *(same day, within 5 minutes)* | | **11 September** | 200,000 HUF | **528.00 EUR** | | **16 September** | 200,000 HUF | **549.00 EUR** *(same day)* | | **16 September** | 200,000 HUF | **532.34 EUR** *(same day)* | These are **six withdrawals of exactly the same value (200,000 HUF)**, yet they resulted in **six different EUR amounts**. The highest amount received was **551.00 EUR**. If the same conversion method had been applied consistently, the total should have been: - **Expected total:** 3,306.00 EUR - **Actually received:** 3,229.50 EUR - **Difference:** **76.50 EUR** (approximately **27,800 HUF**) You stated that no conversion fee or commission was charged by your casino and that the conversion was made using the market exchange rate at the time of processing. If that is correct, please explain how identical withdrawals processed on the same day—including two transactions on **8 September within the same five minutes** and two transactions on **16 September**—can result in such significant differences. I therefore request, for **each of the six withdrawals**: - the exact HUF → EUR exchange rate used, - the exact processing timestamp, - the proof of payment, - and the exact EUR amount sent before any intermediary bank deductions. A general reference to exchange rate fluctuations is not sufficient. Please provide the individual calculation for all six transactions. If the discrepancy is confirmed, I request that the outstanding **76.50 EUR** difference be reimbursed as a separate payment. Kind regards, Kecse3 MrPunter Casino • Representative 2 weeks ago Dear Kecse3, Following an internal audit with our Financial Department, we would like to clarify that our payment service provider processes transactions natively in EUR, meaning HUF withdrawals are converted based on the standard market exchange rate at the exact time of processing. No additional transaction fees or conversion commissions were charged by our casino. Any variance upon arrival is strictly due to daily exchange rate fluctuations or third-party intermediary bank deductions during international SWIFT transit, over which we have no operational control. Additionally, we are pleased to confirm that your remaining pending withdrawal requests have been successfully processed today. Kind regards, MrPunter Casino Team Kecse3 2 weeks ago Dear MrPunter Casino Team, Thank you for your reply. I contacted Wise directly, and I am attaching their official response as evidence. Wise confirmed that they charge only a fixed €2.39 fee for incoming international EUR payments. They also stated that they **cannot see or verify any deductions made before the transfer reaches Wise**, and therefore advised me to request the **proof of payment** and the exchange rate details from the sender. This directly contradicts your statement that my bank is responsible for explaining the different amounts. I also do not understand why my withdrawals are being sent in **EUR**. I deposited and withdrew in **HUF**, so I expected the payments to be processed in the same currency. Four withdrawals of exactly **200,000 HUF** have arrived as four different EUR amounts, which still has not been explained. Please provide the proof of payment, the exchange rate used, and the calculation for each withdrawal. The complaint should remain open, as **2 withdrawals are still pending** and the conversion discrepancy remains unresolved. Kind regards, Kecse3

The player from British Columbia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from British Columbia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

The player from Austria had requested a withdrawal two weeks earlier but had not received her funds. Despite multiple requests, she was repeatedly told that the payment would be made soon. She confirmed that she had already made successful withdrawals before, that her account was verified, and that the winnings had been accumulated from various games, mainly Sweet Bonanza, without a bonus. We asked her to forward recent communications with the casino, but she did not respond to our follow-up messages and reminders. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, the payout had not been received yet. We intervened, asked the casino to review the latest documents, and the verification was eventually completed after she provided the requested proof of address and card screenshots. The casino then confirmed that the previously pending withdrawals had been processed and dispatched, with no active balance or pending withdrawals left on the account. As the player did not confirm receipt of funds, the complaint was closed as rejected for now.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We noted that the player had marked the complaint as resolved using the dedicated button. As a result, the issue was considered closed because the player had confirmed resolution.

The player from Ireland was on day 7 of a withdrawal request and had received generic responses from chat agents, who stated the request was a priority. Despite contacting her VIP managers via email, she felt ignored and found the situation unfair. The complaint was closed due to the player's lack of response to the Complaints Team's messages and reminders. It was noted that withdrawals could take up to 14 days or more due to verification or high volume, and the player was advised to wait before filing complaints. The player retained the option to reopen the complaint by resuming communication.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The withdrawal delay was explained as possibly due to KYC verification or high withdrawal volume, and the player was advised to wait at least 14 days before filing a complaint. After the recommended period, the player confirmed that the issue had been resolved. We marked the complaint as resolved following the player's confirmation.

The player from Switzerland encounters issues with Mr. Panther Casino, specifically a cancelled withdrawal request after two weeks and subsequent inability to access his account. He experiences unresponsive customer support and seeks an explanation for the cancellation, account access, and communication failures.The player from Switzerland encounters issues with Mr. Panther Casino, specifically a cancelled withdrawal request after two weeks and subsequent inability to access his account. He experiences unresponsive customer support and seeks an explanation for the cancellation, account access, and communication failures. Written by IgorCasino Analyst & Complaint Specialist Submitted: 16 Jun 2026 Automatic translation:

This casino deceives its players and steals their money, exactly a month ago I made a withdrawal request, as stated in their rules, withdrawal takes 3 business days, my withdrawal has been hanging for a month, when contacting support they write the same thing and blatantly lie!!!