Bruce Bet Casino— player complaints: 27 in English

27 Complaints

3▼ Last 30 days · was 8

5 Unresolved

11.129671843414d Last complaint

28.9 Risk index

38% Resolved · of 13 with a known status

69% Withheld payouts among those

€30,157 · 10,000 PLN · 200 CAD +1 Disputed sums

Bruce Bet Casino: 27 complaints filed in English across 2 platforms, 5 still open, disputed sums €30,157 · 10,000 PLN and 2 more currencies. Most of them are about withheld payouts (78%). Risk index 28.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.

Bruce Bet Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 78% 21

Verification 19% 5

Account blocks 4% 1

Status unknown 14 Resolved 5 Under review 4 Closed, no outcome 3 Unresolved 1

Sources

Casino Guru 20 Trustpilot 7

Complaints by month

Questions and answers

How many complaints are there about Bruce Bet Casino?

The English-language record holds 27 complaints from 2 platforms, 5 of them without a resolution; 14 carry no status from the platform. The latest one is dated 2026-09-30.

Does Bruce Bet Casino resolve complaints?

Of 13 complaints where the platform recorded a status, 38% were resolved, 38% remain open and 0% were rejected as groundless, 23% were closed without an outcome. Withheld payouts account for 69% of them.

What do players complain about?

Mostly withheld payouts — 78% of cases, then verification (19%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 27 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 28.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 27

30.09.2026 Trustpilot Withheld payouts

The most shit casino .they are scammers please dnt play on bruce bet they donot pay . Bunch of jerkks and fraudsters

18.09.2026 Casino Guru Withheld payouts Under review

Bruce Bet Casino - Player’s withdrawal has been delayed.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Sep 2026 Automatic translation:

12.09.2026 Casino Guru Withheld payouts

Bruce Bet Casino - Player believes that their withdrawal has been delayed.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

11.09.2026 Casino Guru Withheld payouts Under review

Bruce Bet Casino - Withdrawal of player's winnings has been delayed.

The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Poland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Sep 2026 Automatic translation:

10.09.2026 Casino Guru Withheld payouts Under review

Bruce Bet Casino - Player believes that their withdrawal has been delayed.

08.09.2026 Casino Guru Withheld payouts Under review

Bruce Bet Casino - Player believes that their withdrawal has been delayed.

07.09.2026 Trustpilot Verification

What a shitty casino!First of all, when you make a withdrawal, you will be asked to verify your identity and the payment

What a shitty casino!First of all, when you make a withdrawal, you will be asked to verify your identity and the payment method you used to play. So far, no problem.However, they rejected my documents 7 times, each time for a different ridiculous reason: background too dark, background too light, bl

26.08.2026 Trustpilot Verification

Update: Waste of time and money,could never verify although I am uploading exactly the same documents and photos that al

Update: Waste of time and money,could never verify although I am uploading exactly the same documents and photos that all other casinos accept.They do it on purpose so you eventually gamble away the whole sum.Stay away!

24.08.2026 Casino Guru Withheld payouts

Bruce Bet Casino - Player believes that their withdrawal has been delayed.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

21.08.2026 Casino Guru Withheld payouts

Bruce Bet Casino - Withdrawal of player's winnings has been delayed.

The player from Ontario has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Ontario has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 21 Aug 2026 Automatic translation:

20.08.2026 Trustpilot Withheld payouts

Para depositar el dinero no tienen ningún problema: todo es rápido y fácil. Pero cuando quieres retirar tu propio dinero

Para depositar el dinero no tienen ningún problema: todo es rápido y fácil. Pero cuando quieres retirar tu propio dinero, empiezan los problemas y te hacen esperar muchísimo, algo que no ocurre en otros casinos.Además, ni siquiera puedes verificar tu cuenta por adelantado; tienes que esperar a que e

07.08.2026 Casino Guru Withheld payouts

Bruce Bet Casino - Player's withdrawal request is delayed.

The player from Germany has been waiting for over two weeks to withdraw his funds and receives the same responses daily, experiencing difficulties in communication with the casino.The player from Germany has been waiting for over two weeks to withdraw his funds and receives the same responses daily, experiencing difficulties in communication with the casino. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

07.08.2026 Casino Guru Withheld payouts Resolved

Bruce Bet Casino - Player’s withdrawal has been delayed.

The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We first advised him to wait for the standard processing time and later requested an update after 14 days had passed. The casino then explained that the delay had been caused by an additional verification review and confirmed that the withdrawals had now been successfully processed. The complaint was marked as resolved after he confirmed receipt of the winnings.

06.08.2026 Casino Guru Withheld payouts Resolved

Bruce Bet Casino - Player’s withdrawal has been delayed.

The player from Germany requested help with a delayed withdrawal of €10,937 from Bruce Bet Casino, which had been stalled for over three weeks due to conflicting KYC requests. Despite his account having been fully verified for over a year, he faced repeated, contradictory requests for documents and believed the process was being deliberately delayed. We reviewed the communication and supporting documents provided by the player, after which the casino confirmed that the player's account had been successfully verified. The outstanding withdrawals were then processed in installments, and the complaint was resolved once the player confirmed that he had received the full amount.

04.08.2026 Casino Guru Verification Closed, no outcome

Bruce Bet Casino - Player’s withdrawal is delayed due to KYC issues.

The player from Germany had submitted all the necessary documents for the KYC verification process, including his ID card, driver's license, and bank statements, but was still facing issues with withdrawing his winnings. He expressed frustration over the perceived lack of honesty from the casino regarding the payout process and questioned the integrity of their support. We had asked for clarification about whether only the bank statement remained unapproved and whether the casino had explained the rejection, but he did not respond to our messages or reminder. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response.

04.08.2026 Casino Guru Withheld payouts Resolved

Bruce Bet Casino - Player’s withdrawal request is delayed.

The player from Greece had been waiting for 18 days for a withdrawal request made via Skrill, despite having a verified account and having successfully withdrawn in the past. Customer support was unresponsive and provided vague answers about the pending transaction. He later reported pending winnings of €190 and an additional €700, bringing the total amount owed to €890, while confirming that the bonus wagering requirements had been completed and KYC had already been approved. We took the case to the next stage and requested the casino’s input, but the complaint was then marked as resolved by the player, so it was closed as resolved.

03.08.2026 Casino Guru Withheld payouts Unresolved

Bruce Bet Casino - Player's withdrawal is delayed.

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31.07.2026 Casino Guru Account blocks Closed, no outcome

Bruce Bet Casino - Player's account has been closed.

The player from Germany had won €1530 but could only withdraw €1390 before her account was blocked due to alleged duplicate accounts. After previously receiving a payout without issues, she had attempted to resolve the matter through chat but was met with an abrupt end to the conversation. We asked the casino for system records and supporting evidence, and the casino provided records showing that two accounts had been created by her. Based on this evidence, we found that the duplicate-account rule had been breached and the complaint was rejected.

22.07.2026 Casino Guru Withheld payouts Closed, no outcome

Bruce Bet Casino - Withdrawal of player's winnings has been delayed.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He reported that Bruce Bet had always processed his withdrawals quickly before, but this time there had been a 10-day delay with no clear explanation. We had asked for an update after the recommended waiting period and extended the timer by 7 days, but he did not respond to our follow-up messages. Due to his lack of response, we were unable to continue the investigation and the complaint was closed for the moment.

20.07.2026 Casino Guru Verification Resolved

Bruce Bet Casino - Player’s withdrawal is delayed due to verification issues.

The player from Germany had requested a withdrawal two weeks ago but faced issues verifying his address, as three submitted documents were rejected. He expressed concern about the long processing times and suspected that the casino might have been delaying the verification process to withhold his funds. We assisted by requesting detailed information about the documents submitted and communication with the casino. The complaint was marked as resolved after the player confirmed the issue had been addressed, though specific resolution details were not provided.

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How the risk index is calculated and how complaints are labelled — the method behind this section.