Chipstars Casino— player complaints: 11 in English

11 Complaints

0 Last 30 days

0 Unresolved

69.665906683009d Last complaint

17.0 Risk index

3,000 BRL · €2,000 · $1 Disputed sums

Chipstars Casino: 11 complaints filed in English across 2 platforms, disputed sums 3,000 BRL · €2,000 and 1 more currency. Most of them are about withheld payouts (55%). Risk index 17.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-03.

What players complain about

Withheld payouts 55% 6

Verification 27% 3

Account blocks 9% 1

Game fairness 9% 1

Status unknown 8 Closed, no outcome 2 Rejected 1

Sources

Trustpilot 8 Casino Guru 3

Complaints by month

Questions and answers

How many complaints are there about Chipstars Casino?

The English-language record holds 11 complaints from 2 platforms; 8 carry no status from the platform. The latest one is dated 2026-08-03.

What do players complain about?

Mostly withheld payouts — 55% of cases, then verification (27%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 17.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 11

03.08.2026 Casino Guru Account blocks Closed, no outcome

Chipstars Casino - Player's account has been closed without resolution.

The player from Austria faced account blockage at Chipstars.bet after requesting a withdrawal of his €2,000 winnings, following a prior claim for a refund of €2,079 in losses. His account had been under review by the legal department since July 2, 2026, and he had not received updates despite multiple inquiries. He said he had submitted all requested KYC documents before the block, but he was unable to provide the full casino correspondence or clarify whether he had mentioned possible chargebacks. Based on the available evidence and his limited cooperation, we found no sufficient grounds to conclude that the casino had acted unreasonably, and the complaint was closed as rejected.

03.07.2026 Casino Guru Withheld payouts Closed, no outcome

Chipstars Casino - Player’s withdrawal is delayed.

The player from Buenos Aires faced a delay in receiving their funds after making a chip withdrawal, which had been pending for over 30 hours. They were concerned about the possibility of being scammed. We explained that withdrawal processing times could vary and might take up to 14 days due to KYC verification or high withdrawal volumes, advising patience and cooperation with the casino. Due to the player's lack of response to our inquiries and reminders, the complaint was closed for the moment, but the player was informed they could reopen it if they chose to resume communication.

15.06.2026 Casino Guru Verification Rejected

Chipstars Casino - Player's account has been closed.

The player from Brazil requested a withdrawal after winning but faced additional document verification requirements, including a notarized document, which he refused. Following his refusal, the casino closed his account, stating he could change the decision only with a certified copy of his ID.The player from Brazil requested a withdrawal after winning but faced additional document verification requirements, including a notarized document, which he refused. Following his refusal, the casino closed his account, stating he could change the decision only with a certified copy of his ID. Written by MartinCasino Analyst & Complaint Specialist Submitted: 14 Jun 2026 Automatic translation:

11.03.2026 Trustpilot Game fairness

SCAM. Stay away.I deposited £10 just to test the slots and it quickly became obvious how this works. After winning aroun

SCAM. Stay away.I deposited £10 just to test the slots and it quickly became obvious how this works. After winning around £20 in one game, the moment I tried to spin again the game suddenly crashed. Convenient timing. It almost looks like the system blocks the game as soon as a player starts winning

09.12.2025 Trustpilot Verification

When you try to withdraw, they send you thisWe hope this email finds you well.First thank you for choosing us as a platf

When you try to withdraw, they send you thisWe hope this email finds you well.First thank you for choosing us as a platform.As a licensed operator, we need to follow the governing authorities KYC rules and therefore, we need to request documents to verify your identity, please keep in mind this is a

01.12.2025 Trustpilot Verification

After series of losses I finally won some money and went for withdrawal and this mail came to me, they are asking for:-

After series of losses I finally won some money and went for withdrawal and this mail came to me, they are asking for:- Copy of a notarized ID or Passport- Selfie with you holding your ID or Passport AND your User ID written on a paper next to your face, please make sure the ID is clearly visible.-

01.10.2025 Trustpilot Withheld payouts

After my first review, I escalated my case to CasinoReviews.com Complaints Team.They handled my dispute for over 2 month

After my first review, I escalated my case to CasinoReviews.com Complaints Team.They handled my dispute for over 2 months, repeatedly asking Chipstars to provide evidence or a valid explanation for seizing my funds.👉 The result: Chipstars ignored their requests and showed zero willingness to resolve

01.10.2025 Trustpilot Withheld payouts

One off the worst casino i ever meet I'm starting to have a depression because the way how they treated me every time wh

One off the worst casino i ever meet I'm starting to have a depression because the way how they treated me every time when I do a withdrawal they my money on the queue for weeks

17.09.2025 Trustpilot Withheld payouts

Usless casino take ages to oay out but take your money fast enough games all rigged ull win nothing on here

05.08.2025 Trustpilot Withheld payouts

At first glance, Chipstars seems like a slick, modern platform offering all the bells and whistles—flashy slots, generou

At first glance, Chipstars seems like a slick, modern platform offering all the bells and whistles—flashy slots, generous bonuses, and a wide selection of games. But dig a little deeper, and the cracks in its integrity start to show, especially when it comes to withdrawing your winnings.The Big Prob

23.07.2025 Trustpilot Withheld payouts

I LIKE PLAYING HERE BUT THE WITHDRAWELS ARE INCREDIBLY SLOWWAITED 6 DAYS FOR FIRS ONE ( THEY SAID THERE WAS ISSUES ) THE

I LIKE PLAYING HERE BUT THE WITHDRAWELS ARE INCREDIBLY SLOWWAITED 6 DAYS FOR FIRS ONE ( THEY SAID THERE WAS ISSUES ) THEY THEN TOLD ME THE ISSUES WAS NOW SORTED AND MOVING FORWARD WOULD ONLY TAKE UP TO 24 HOURS ITS NOW BEEN 3 DAYS AND STILL NOT RECIEVED USERNAME FANDANGO IF RECEIVED TODAY I WILL UPD

How the risk index is calculated and how complaints are labelled — the method behind this section.