Mr Bet Casino— player complaints: 30 in English

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The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We initially advised patience while the casino completed KYC and reviewed the withdrawal, then asked the casino to clarify the delay after the player confirmed the requested documents had been submitted. The casino confirmed the account was verified and later explained the remaining payments were delayed by technical issues and withdrawal limits, after which the player received all winnings in stages. As the full €7,000 was ultimately paid out, we closed the complaint as resolved.

The player from Germany had been attempting to withdraw his winnings of €500 from Mr.Bet for almost a month, but the casino continued to stall his request by demanding a document that did not exist due to the nature of the payment. Despite providing official confirmation from Skrill that no such document could be provided, the casino ignored his communications and failed to process his withdrawal. The complaint was resolved after the player’s identity was successfully verified by the casino, the previous withdrawal was cancelled and refunded, and a new withdrawal request was made. The player confirmed the resolution and the withdrawal completion, and the case was closed by the Complaints Team.

The player from Portugal requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed at that time. The player experienced delays in receiving multiple withdrawals totaling €4,500, with only partial payments credited initially. The casino cited technical issues with Neteller withdrawals and advised using alternative methods, which led to partial payments via bank transfer. The Complaints Team facilitated communication, monitored the situation, and confirmed that the majority of the funds were eventually paid. The complaint was marked as resolved after the player confirmed receipt of the payments.

The player from Germany had a pending withdrawal request at Mr.Bet, made on June 17, 2026, which remained in processing status. Despite multiple inquiries to customer service, he continuously received the same apologetic response regarding the delay. The complaint was closed due to the player's lack of response to the Complaints Team's requests for additional information and communication. The matter remained unresolved at that time.

The player from Poland faced ongoing account verification issues at the casino, with the process taking over a month and repeated requests for the same document. Despite assurances that the issue would be resolved, it remained unresolved. We asked him to clarify which documents had already been provided and when the last one was sent, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for the moment due to lack of response.

The player from Hungary had submitted identity and verification documents to Mr.Bet on 15.06.2026, and the casino had confirmed their acceptance. However, his withdrawal request of HUF 400,000 remained pending, and he had not received a timeframe for the verification or payment process despite multiple inquiries to customer service. The player had experienced prolonged and inconsistent verification procedures, including contradictory information about acceptable documents and extended review times beyond the stated 48-hour period. The complaint was marked as resolved after the player confirmed the issue had been addressed without providing additional details.

The player from Chile was facing issues with a withdrawal after accepting a bonus with a maximum withdrawal limit. Despite their balance reaching 780,000, a deduction of 50,000 was made by the system, resulting in confusion over the bonus conditions. They believed the casino's actions significantly hindered their ability to meet the wagering requirements and claimed the terms and conditions were unclear. We reviewed the available evidence, including the live chat where the maximum winnings limits were explained before the bonus was credited, and the casino’s screenshots confirming the applicable limits. As the evidence showed that the player had been informed about and had agreed to the maximum withdrawal conditions before receiving the bonus, we closed the complaint as rejected.

**Hi, I’ve been been trying to verify my account with MrBet.com since March 17th 2024 this is the day that I requested a withdrawal. They requested ID, PDF Statments, Proof of deposit, Payslip, and Citizenship, I’ve sent all documents along with an email for proof of interac deposit made, and an email from gigadat solutions in which they made me email gigadat for a PDF receipt , they responded informing me to tell them if there are any discrepancies to have there payments team contact them directly, I told them this and they keep dismissing it, gigadat sent me an email showing the transaction ID and reference numbers letting me know they do not provide any PDF receipts. I sent that as well. They are failing to understand that my bank has posted/reflected my payment to the casino a day later on my statement which was on the 18th. Because I deposited on a Sunday close to midnight, And that is what is on my bank statement, I’ve made it known 5 times through chat, they keep telling me it must show 17th I informed them repeatedly I only have the email with this date, and my transaction history with Interac, and I’ve also provided this. It isn’t good enough, they made me send my bank statement more than 3 times, and screenshots. They continuously come back to me with “it’s a scanned pdf” or “the date should be the 17th” or something else, and I told them I don’t even own a scanner I sent them a complete statement from my online banking twice, then made me take a screenshot of the web version of my transaction history, twice at this point it’s going to be one month and they’re still giving me the runaround and excuses it seems. I’ve also been a member on this site for years and this is the first time I’m actually withdrawing any winnings! Deposited $20, Won/ Requesting $18,000**