MelBet — player complaint #59058, 2025-10-31: verification

Hello, My Melbet account (ID: ▇▇▇▇▇▇▇▇▇▇) has been blocked since October 17, 2025, and I am unable to withdraw my balance of 5,615 CAD.The security team asked me to provide a medical certificate confirming that I do not suffer from gambling addiction. I sent them a signed and stamped document from a psychiatrist at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ (Canada) — a real physical paper, with the hospital’s official stamp and the doctor’s handwritten signature. Despite this, Melbet keeps rejecting my documents with the same message: “Dear user, the files that you have send us cannot be accepted for verification. Please provide us with original files.” I have already provided the original photo of the physical document, exactly as requested. I will not send any more documents, because I have fulfilled every requirement. I believe Melbet is intentionally blocking withdrawals and abusing players. I respectfully request ThePOGG’s help to have my account verified and my funds released. Thank you for your assistance. — ▇▇▇▇▇▇▇▇▇▇▇▇▇ Canada Melbet ID: ▇▇▇▇▇▇▇▇▇▇ Balance: 5,615 CAD