Deposit of 25000 BDT not credited to account
Reason: Delayed payment
Dear AskGamblers Team,I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino. On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.Here are my account and transaction details: Megapari User ID: 517338295 Disputed Amount: 25,000 BDT Payment Method: bKash Transaction ID (TrxID): DIR00LZ2ES Date & Time of Transfer: 27/09/2026 5.31 pmI contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing. I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.Thank you for your time and assistance.
--- Ответы в треде ---
AskGamblers • Support Team 5 days ago Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
Bondhon01 5 days ago Dear AskGamblers Complaints Team and Megapari Representative, I am writing to firmly refute the merchant's claim and provide undeniable official proof regarding the disputed 25,000 BDT transaction. Megapari previously claimed that the transaction was unsuccessful and instructed me to seek a refund directly from bKash. However, following another formal inquiry with bKash Support, they provided an official written statement (attached as screenshot evidence): * "Payment has been successful from bKash end and amount already settled in respective merchant account." * The funds were successfully transferred and completely settled with the merchant payment gateway, Shurjomukhi (Account: 01845032741), on 27/09/26 at 05:31 PM under TrxID: DIR00LZ2ES. * bKash clearly confirmed that the money is not on hold with them and that they cannot initiate a reversal because the funds have already reached the merchant's financial network. Megapari cannot deflect responsibility back to bKash when the mobile financial operator has officially declared the transaction fully settled to the merchant's gateway. The funds are currently held either by Megapari or their designated payment aggregator (Shurjomukhi). Therefore, I demand that Megapari: * Contact their payment processor (Shurjomukhi) using the verified TrxID: DIR00LZ2ES to trace the settled payment immediately. * Either credit the 25,000 BDT directly to my gaming account without further delay or issue an immediate refund back to my bKash account from their merchant end. I request the AskGamblers team to keep this dispute open and hold the casino accountable based on the official documentation provided. Looking forward to a swift and definitive resolution.
Megapari Casino • Representative 6 days ago Please contact bKash Support again and ask them to confirm the current status of the refund for transaction DIR00LZ2ES. Once you receive their response, please share it with us here so we can review the latest information and continue the case accordingly.
Bondhon01 6 days ago Dear Support Team, I am writing in response to your update regarding the disputed 25,000 BDT transaction. I contacted bKash Support directly for further verification, and their official representative explicitly confirmed that the payment was completed successfully from their end. Here are the transaction details: - Transaction ID: DIR00LZ2ES - Date and Time: 27/09/2026, 17:31:28 - Amount: 25,000 BDT - bKash Official Confirmation: "Sir, I can see that the transaction you made was successful." Because the money has already been debited from my account and cleared to your payment system, bKash has clarified that they cannot initiate a refund from their side. The funds are currently with your payment gateway / merchant account. I have attached the screenshot of the confirmation from bKash Support. Kindly escalate this to your Finance or Payment Reconciliation Team to locate the funds and either credit my account/order or initiate a merchant-side refund to my bKash account. Thank you. Sincerely, Bondhon Shaha
