Withdrawal and verification related issues
Reason: Verification issues
Dear AskGamblers Team,I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:* Respond to my pending support requests.* Clearly inform me of the documents and verification requirements for my account.* Complete my account verification as soon as possible.* Restore full access to my account so that I can make deposits and withdrawals without further delays.I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.Thank you for your time and support.
--- Ответы в треде ---
AskGamblers • Support Team 1 month ago Dear @ronitnit,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
Megapari Casino • Representative 1 month ago Dear AskGamblers Team, The player's verification process has now been successfully completed. We can also confirm that the player subsequently successfully withdrew the entire available balance on September 2, 2026.
ronitnit • Asia 1 month ago I have again mailed the required documents to security team in more better and readable photo and i have attached the same photos here in the chat as well. Kindly check and verify my account. it has now been more than two months
AskGamblers • Support Team 1 month ago Dear @ronitnit,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Megapari Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation.
