Lussurio Casino— player complaints: 18 in English

If i could give 0 stars i would Account blocked straight after a big win when i tried to withdraw — zero explanation given. Sent over 12 emails in a month — no reply at all. Yet they still spam me daily with deposit bonus offers! Don't tell me to email support — I already have, 12+ times, and they i

Do not use this site i was in a bonus and wagered it there took 220 off me because max u can have after is 100 fair enough its the terms but the. I win a max win with the winning I had and there took over 1300 pound off me saying max cash put is 100 even though bonus had been finished and there took

The casino app is great and I like the existing games. The costumer support is very slow answering after starting the conversation. Also the withdrawal takes more than expected.

10 scam mails in 1 day from you, really scumbag people.

Reason: Delayed payment Dear AskGamblers Complaint Team,I am submitting this complaint regarding Lussurio Casino and the ongoing delay in processing my legitimate winnings.I would like to explain the situation clearly and chronologically, because this matter has already been ongoing for a considerable amount of time and the casino has repeatedly provided general/template responses without properly answering my specific questions.1. Initial withdrawals and KYCBefore this issue started, I had already successfully withdrawn €50 and €100 from Lussurio Casino without any KYC problems.After I requested a larger withdrawal, the casino restricted my withdrawals and required me to complete KYC verification. The €1,000 withdrawal request was subsequently returned to my casino balance because the verification had not yet been completed.I then provided all documents requested by the casino, including:valid identification document;photograph/selfie holding my ID;Revolut bank statement confirming my address;Swedbank bank statement confirming my address;Revolut account details;confirmation and documentation regarding the IBAN requested by the casino;additional photog­rap­hs/­doc­uments requested by the casino.My deposits were made through my Revolut account. The transactions also show the relevant payment processor. I did not use any bonus.After providing all requested documents and additional information, my KYC verification was eventually successfully approved.Therefore, the verification issue has already been resolved.2. Withdrawal limits and delaysAfter my KYC was approved, I immediately started submitting withdrawals.Lussurio Finance informed me that their limits are:maximum €/$500 per individual transaction;maximum $1,000 per day;maximum 3 pending withdrawals.They also stated that withdrawals are normally processed within 24–72 hours, although they may sometimes take longer.The problem is that these limits and the way Lussurio is processing my withdrawals make it practically impossible for me to withdraw my balance within the stated daily limit.For example, withdrawals that I submitted at different times have been given different future processing dates, even though they were submitted while I had sufficient balance available.At present, the relevant pending withdrawals are:€400 withdrawal submitted on September 2, 2026 – still pending;€400 withdrawal submitted on September 4, 2026 – still pending;€400 withdrawal submitted on September 7, 2026 – still pending.On September 7, I also received a €400 payment from an older withdrawal that had been in the queue since August 29. After that payment was made, the system allowed me to submit another €400 withdrawal.However, immediately after submitting that withdrawal, the withdrawal function became unavailable again.3. New “fair play/provider review”The casino is now telling me that my gaming session has been forwarded to the game/sport provider for review to ensure fair play.I was also informed that withdrawals may be paused for up to 14 days, potentially longer.This is extremely concerning because the KYC process had already been completed successfully, and the withdrawal process had already been ongoing for many days.The casino has not clearly explained:which game or gaming session is being reviewed;which provider is conducting the review;what exactly triggered this review;whether any specific suspicious activity or Terms violation has actually been identified;whether my three already-pending withdrawals from September 2, September 4 and September 7 remain valid and will still be paid;whether those withdrawals are merely delayed or have effectively been frozen;when the review is expected to be completed;when my pending withdrawals will actually be processed.I have not received any specific allegation that I breached the casino's Terms and Conditions.I also have not continued playing after the winnings in question were obtained. My intention is simply to withdraw my legitimate remaining balance.4. Communication with Lussurio FinanceI have repeatedly contacted Lussurio Finance and specifically asked why withdrawals submitted around the same period are being assigned different processing dates and why the stated $1,000 daily withdrawal limit cannot actually be used when withdrawals remain pending.Unfortunately, the Finance representative has repeatedly taken several days to respond and has not directly answered these questions. Instead, I have received general/template responses about withdrawal limits and processing times.This has made it impossible for me to understand how the casino is actually calculating and processing my withdrawals.I currently have approximately €4,000 remaining in my casino balance, while the withdrawal function is restricted and I already have three withdrawals pending.I am therefore unable to withdraw the remaining balance in any reasonable or transparent manner.5. What I am asking AskGamblers to investigateI would respectfully ask AskGamblers to contact Lussurio Casino and investigate this matter.In particular, I would like clarification on:Why my withdrawals are being processed on different future dates despite being submitted while sufficient funds were available.How Lussurio applies its stated $1,000 daily withdrawal limit in practice.Why the maximum of three pending withdrawals prevents me from using the stated daily withdrawal allowance.Whether my three existing pending withdrawals (€400 from September 2, €400 from September 4 and €400 from September 7) remain valid and will be paid.Why a new provider/fair-play review was initiated only after my KYC had already been successfully completed and withdrawals had already been pending for days.What specific gaming sessio­n/g­ame­/pr­ovider is being reviewed.Whether Lussurio has identified any actual breach of its Terms and Conditions, or whether this is simply a routine provider review.When the review will be completed and when my pending withdrawals will be processed.Most importantly, I want Lussurio to provide a clear payment schedule for the remaining legitimate balance.I am not asking for anything beyond the withdrawal of my legitimate winnings. I have completed the requested KYC verification and provided all documents requested by the casino.I would appreciate AskGamblers' assistance in obtaining a clear explanation from Lussurio and ensuring that this matter is resolved fairly and transparently.I can provide screenshots, withdrawal history, KYC approval, bank/payment documents, correspondence with Lussurio Finance, and screenshots of the messages regarding the provider review and 14-day withdrawal suspension as evidence.Kind regards,Reda --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear @Reda30,The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Lussurio Casino • Representative 5 days ago Dear AskGamblers Team, We have carefully reviewed the situation and would like to clarify the following. On our side, a number of withdrawals were successfully processed and paid out to the player, totaling 1600 EUR. This confirms that withdrawals were being handled and funds were being released in line with our standard procedure. The remaining pending withdrawal requests were cancelled by the player himself. He did not wait for the withdrawals to be completed and instead chose to use the balance for further gameplay, as a result of which the balance was lost. We understand this may be frustrating for the player, but unfortunately there is nothing we can do in this case. We did not cancel his withdrawals or block any payments - the player voluntarily cancelled the requests and continued playing. In light of the above, we respectfully ask that this complaint be marked as REJECTED. Best regards, Lussurio Casino. Reda30 • Lithuania 1 week ago Dear AskGamblers Complaint Team, I kindly ask you to intervene in this matter as soon as possible and request a clear answer from Lussurio Casino. I currently have withdrawals pending since 18 September, 21 September and 24 September. According to the casino's own stated withdrawal procedure, the processing time is up to 72 hours. The withdrawals from 18 September and 21 September have already significantly exceeded the stated 72-hour processing period and have still not been paid. The withdrawal from 24 September is also approaching the same timeframe. This is particularly concerning because Lussurio repeatedly refers to its own withdrawal rules and processing limits, yet the actual processing of my withdrawals does not appear to follow those rules. Payments are being made one at a time with significant delays between them. The provider review has already been completed and the casino confirmed that no violations were identified. Therefore, there should be no remaining reason for such delays. I respectfully ask AskGamblers to actively intervene and obtain a specific explanation from Lussurio, rather than allowing this matter to continue indefinitely. Please ask the casino: 1. Why have the withdrawals from 18 and 21 September not been processed within the stated 72-hour period? 2. Why are these withdrawals still pending despite the provider review being completed? 3. Why is the casino not following the 72-hour processing timeframe stated in its own rules? 4. When exactly will the outstanding withdrawals be processed? I would greatly appreciate your urgent intervention, as the delays are continuing despite the casino having already confirmed that the provider review found no violations. Kind regards, Reda Reda30 • Lithuania 1 week ago Dear AskGamblers Complaint Team and Lussurio Casino, Thank you for the response. However, the casino has still not addressed the main issue. The casino states that withdrawals are being processed according to the applicable withdrawal limits. However, in practice, I am currently only able to withdraw €400 approximately every 72 hours, despite the casino's stated withdrawal limit of up to €1,000 per day. Furthermore, the casino is processing my already pending withdrawals one at a time, with approximately 72 hours between payments. These withdrawals have already been pending for a significant period of time and were submitted well before the provider review was completed. My receiving bank is Revolut, where previous payments from the casino have been credited immediately. Therefore, the explanation regarding standard banking processing times does not explain the approximately 72-hour interval between the casino's payments. I would therefore ask Lussurio Casino to provide a clear and specific explanation as to why the withdrawals are being processed at €400 every approximately 72 hours instead of allowing withdrawals up to the stated €1,000 daily limit, and why the already pending withdrawals cannot be processed together. I am not requesting preferential treatment. I am asking for the withdrawal of funds that are already legitimately pending on my account without further unnecessary delays. Please provide a concrete explanation of the 72-hour payment interval and the applicable limit being applied to my account. Kind regards, Reda

Avoid at all cost7 attempts (with proof) of me trying to close my account down Penalty if account is left and not closed No replies from the imaginary support department Would go absolutely anywhere rather than this site

Player is experiencing delayed KYC verification. [Verification] — waiting_for_casinoguru

Player's documents haven't been approved. [Verification] — waiting

Player's withdrawal is delayed due to KYC verification. [Withdrawal] — waiting_for_casino

Player’s account has been closed for alleged duplication. [Account] — unresolved

Dont play here you will be scammed!Wen you wish to cashout, they will delay you much as possible, i have proof, and also the customer support is so bad, they answer always the same copy-paste answers!Аlso they have absurd terms, like you deposit 50$ and have 35-50x wager and max cashout is 5x or 10x

TOTAL SCAM! Do not deposit your money, they block withdrawals! I strongly advise everyone to stay far away from Lussurio. This platform is a complete fraud and a scam. I deposited my hard-earned money and made some winnings. However, when I requested a withdrawal, they locked my funds. Their custome

Misleading support team! Exercise extreme caution!​I had an extremely bad experience with this casino. After completing a bonus, support explicitly instructed me to convert my remaining bonus points into USDT, assuring me that I could then freely continue playing with it as regular balance.​However,

This casino sent me an email offering a $13 no-deposit bonus. I signed up, played, and started winning... At one point, I stopped, and my balance was $3,000. I tried to make a withdrawal, and they asked for a $50 verification deposit. I made the deposit, and they assured me I would be able to withdraw immediately. Later, they asked for a second deposit of $100 because my balance exceeded $1,000. I made that one too. Then they asked for another deposit of $250 to cover part of the tax due on the winnings. I made that payment as well and requested a withdrawal of my funds. Now they are asking for yet another "security deposit" of $450 to allow the withdrawal. I refused, telling them I realized it was a scam, and demanded a refund of the $400 which they tricked me to deposit to them. They refused and told me that only if I deposit the $450 will I be able to withdraw. When I told them that this all seems like a scam and that I will talk to my lawyer and that I will make the matter public on lcb.org, they threatened me that they would close my account and that they consider me a suspect for money laundering! I replied that I do not understand threats and told them once again to return at least the $400 that they forced me to deposit. They refused again. Disputed amount: 2000$ Casino: Lussurio Casino Case #: 4446

The player from Ireland had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The complaint concerned the disappearance of €1,200 in withdrawals and conflicting information from the casino regarding the status of these funds. After reviewing evidence from both the player and the casino, including account transaction histories and audit logs, it was confirmed that the €1,200 had been returned to the player’s casino balance on the day the withdrawals were cancelled and was subsequently used for gameplay. Since there were no remaining funds available for withdrawal, the complaint was rejected as the casino was not withholding any payable balance.

The player from Hungary filed a complaint against Lussurio Casino after following their support team's advice to continue playing with USDT, which resulted in increased winnings of 1700 euros. The casino then only offered to pay out 438 euros, which was less than her total winnings, leaving her feeling misled and frustrated. We reviewed the bonus conversion process, the casino’s logs, and the chat communication, and the casino showed that a mandatory warning about the maximum cashout limit appeared before conversion. Because that warning was deemed to have taken precedence over the live chat guidance, we found no sufficient grounds to conclude that the casino had acted incorrectly. For that reason, the complaint was rejected.

The player from Lithuania has her account closed due to claims of a duplicate account, which she asserts is false, as she has only ever had one account with Lussurio Casino. She contacted customer support for clarification but received no details, and the decision was deemed final. She requests assistance in reviewing the issue and retrieving her funds if no evidence of duplication is provided.The player from Lithuania has her account closed due to claims of a duplicate account, which she asserts is false, as she has only ever had one account with Lussurio Casino. She contacted customer support for clarification but received no details, and the decision was deemed final. She requests assistance in reviewing the issue and retrieving her funds if no evidence of duplication is provided. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 18 Jul 2026 Automatic translation:

The player from Japan is facing difficulties with the KYC verification process, hindering his ability to deposit money to the casino. He has attempted to communicate with the casino multiple times without success.