Blaze Spins Casino— player complaints: 12 in English

Reason: Verification issues Hi AskGamblers TeamI'm opening this complaint against blazespins casino because I've been stuck in their verification loop for 4 months now, and I'm completely out of options. I won around 3600 euro on 6 of July; the casino asked me to upload my KYC documents. I sent everything over right away. Since then, absolutely nothing has happened. My account is just sitting there "under review". Whenever I check in with live chat, the support agents just give me the same old runaround. They tell me they can't do anything from their end and that I need to email the security team. I've sent multiple emails to their support address over the past few months, but they are just ignoring me — not a single reply or update. Waiting 4 months for a standard document check is ridiculous. It really feels like the casino is just ignoring me on purpose to avoid paying out my money.I'm really hoping the AskGamblers team can step in and get blazespins to finally look at my documents so I can get my funds.

Reason: Verification issues I made two deposits to my account and tried to withdraw funds, but they asked me to verify my identity, even though their advertisements say no verification is required. I submitted all the necessary documents, and everything is correct, yet the verification process has been ongoing for weeks. What should I do? --- Ответы в треде --- AskGamblers • Support Team 4 days ago Dear @roro2020,Please let us know if there are any updates regarding your ongoing complaint. Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.Thanks in advance for your cooperation. Blaze Spins Casino • Representative 6 days ago Dear AskGamblers Team and Player, Following a thorough review by our Risk and Compliance department, we can confirm that the latest documentation submitted to the player’s account profile unfortunately did not meet our verification requirements. As an operator committed to regulatory standards and secure processing, we must ensure all submitted documentation fully complies with established Know Your Customer (KYC) criteria prior to approving withdrawal transactions. Our team has communicated directly with the player via email regarding the specific documentation required to finalize this review. The account status remains pending receipt of a valid, government-issued identification document that satisfies these compliance standards. We invite the player to upload the requested document directly through the Verification section of their account profile. Upon receipt of compliant documentation, our Accounts Team will prioritize the final review to resolve this matter promptly. Best regards, Nick Blaze Spins roro2020 • Egypt 1 week ago I already changed my documents to passport and do everything to finish from verification Please finish this step with fast way I'm waiting from many weeks please this is unfair situation roro2020 • Egypt 1 week ago First problem how my country is Arab Country and first language is Arabic and all documents in Arabic how you need from me Document in English My ID Government in Arabic My Driving license in Arabic This is unfair something please solve or fix this problem fast time I am so upset from Blaze Spins Casino

Reason: Verification issues This casino has been unable to verify my documents for two months, and because of this, I can’t withdraw my money. Customer support isn’t helping at all, and neither are the emails I’ve sent. Even though I’ve lost about $700, they’re stalling to avoid paying me the $200 I’m owed. The first time, because they didn’t verify my documents for a week, I lost $2,800. Please help me resolve this issue.

Reason: Delayed payment I am filing a complaint against Blaze Spins regarding two withdrawals totaling €5,822.40.The withdrawals were:* €1,634.28 — withdrawal ID 15821942 — 19 June 2026* €4,188.12 — withdrawal ID 15859048 — 21 June 2026My account is fully verified. Both withdrawals were made to my Skrill account, and Blaze Spins shows both as successfully processed, but neither payment has ever arrived in Skrill.I have already contacted Blaze Spins multiple times and submitted formal complaints, but the issue remains unresolved, and I have not received satisfactory proof that the funds were actually sent.I have now contacted Skrill and requested an investigation to confirm whether these payments were ever received, rejected, or returned.I am asking Blaze Spins to provide proof of payment for both withdrawals, including the relevant Skrill transaction/payment references, or to release the €5,822.40 owed to me.I have attached screenshots of the withdrawals from Blaze Spins. --- Ответы в треде --- Blaze Spins Casino • Representative 2 days ago Dear AskGamblers Team and Egor, We would like to provide an update regarding the two withdrawals. Following further investigation with the payment provider, we have confirmed that the transactions unfortunately became stuck during processing and the funds did not reach the player's Skrill account. The full amount of €5,822.40 has now been returned to the player's Blaze Spins account balance and is available for withdrawal. We have contacted the player directly through email and asked him to submit a new withdrawal request via cryptocurrency so that we can process the funds promptly and avoid any further issues with the payment provider. We sincerely appreciate your patience and cooperation throughout the investigation. Kind regards, Maria Blaze Spins Team greg.tonikross • Finland 5 days ago Thank you for the update. I will await the traceable transaction references for both withdrawals. I am happy to cooperate with any further information required from my side. Blaze Spins Casino • Representative 5 days ago Dear AskGamblers Team, We are still awaiting the transaction details for both withdrawals. We have followed up on the request and will share the traceable references as soon as we receive them. We apologize for the delay and will provide a further update once the information is available. Kind regards, Maria Blaze Spins Team greg.tonikross • Finland 1 week ago Thank you for the update. I appreciate that you have requested the transaction information from your payment provider. I will await the requested details for both withdrawals. As Skrill has been unable to trace payments with the information currently available, I ask that the transaction references provided by your payment provider are sufficiently detailed For Skrill to trace the payments.

The player from Norway uploaded KYC documents on July 7 for a withdrawal but has experienced a one-month delay, with his documents still pending. Despite contacting the casino multiple times through Live Chat and email, he continues to receive the same response regarding the review status.The player from Norway uploaded KYC documents on July 7 for a withdrawal but has experienced a one-month delay, with his documents still pending. Despite contacting the casino multiple times through Live Chat and email, he continues to receive the same response regarding the review status. Written by TomasComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We initially noted that the delay was likely linked to pending KYC verification, and the player later confirmed that his profile was still unverified despite submitting ID documents and a selfie holding his ID card more than two weeks earlier. Since the outstanding payout was cancelled and no further response was received from the casino, the complaint was ultimately marked as resolved after the player confirmed that the issue had been settled.

The player from Latvia submitted a formal complaint against BlazeSpins for accepting deposits after her self-exclusion request on May 26, 2026. Despite her attempts to permanently block and delete her account, including a follow-up email, her requests remained unacknowledged, and the casino refused to refund the subsequent deposits. We asked her to provide the relevant email evidence showing the self-exclusion request and follow-up contact. The player later chose to mark the complaint as resolved, without providing any further comments for doing so.The player from Latvia submitted a formal complaint against BlazeSpins for accepting deposits after her self-exclusion request on May 26, 2026. Despite her attempts to permanently block and delete her account, including a follow-up email, her requests remained unacknowledged, and the casino refused to refund the subsequent deposits. We asked her to provide the relevant email evidence showing the self-exclusion request and follow-up contact. The player later chose to mark the complaint as resolved, without providing any further comments for doing so. Written by TomasComplaint Specialist Submitted: 24 Jul 2026 | Resolved : 07 Aug 2026Automatic translation:

The player from Ukraine alleged that the casino engaged in fraudulent practices, citing issues with the KYC verification process, unexpected fees, and the sudden removal of crypto wallet withdrawal options. After a lengthy verification of 11 days, the player struggled to withdraw his personal funds, facing fabricated rules and unhelpful responses from customer support. We asked a few follow-up questions about the remaining balance, the $16 deduction, and whether an alternative withdrawal method had been offered, and the complaint was then marked as resolved by the player. The case was closed as resolved based on his confirmation.

The player from Germany is unable to withdraw his funds due to an incomplete KYC process, despite submitting the required video multiple times. He has contacted support over five times with no response and feels that the delays are intentional to stall his withdrawal after a legitimate win.The player from Germany is unable to withdraw his funds due to an incomplete KYC process, despite submitting the required video multiple times. He has contacted support over five times with no response and feels that the delays are intentional to stall his withdrawal after a legitimate win. Written by BarboraCasino Analyst & Complaint Specialist Submitted: 18 Jul 2026 Automatic translation:

The player from Manitoba had been waiting for three weeks for a withdrawal and was frustrated with the lengthy KYC verification process, which was longer than they had experienced with other casinos. The player had provided their ID and selfie on June 28th and confirmed that the winnings were accumulated with an active bonus. We took over communication with the casino and managed the case directly. The issue was resolved, and the complaint was marked as closed following the player's confirmation.

The player from Ontario filed a formal complaint against Blaze Spin Casino regarding failures in responsible gambling practices, account verification, and financial handling. Despite informing the support team of his gambling addiction and requesting intervention, the casino allowed multiple accounts to be operated without restriction, which led to significant financial losses totaling around $80,000. He requested an investigation into his accounts, clarification on their procedures, and potential compensation. The complaint was rejected as unjustified after it was established that the player had deliberately created multiple accounts with false personal details to bypass self-exclusion measures. It was concluded that the casino's responsible gambling protections were circumvented by the player's actions, and therefore the casino was not held liable for the losses incurred.

The player from Australia had requested a withdrawal less than two weeks before submitting the complaint. Their money had not been received yet. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. The withdrawal delay had initially been explained as possibly caused by KYC verification or high withdrawal volume. The player retained the option to reopen the complaint if communication was resumed.