Godz Casino: 8 complaints filed in English across 1 platform, 3 still open, disputed sums €6,440. Most of them are about other (38%). Risk index 30.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
Rejected 3
Under review 2
Closed, no outcome 2
Unresolved 1
Complaints by month
07
08
09
Questions and answers
How many complaints are there about Godz Casino?
The English-language record holds 8 complaints from 1 platform, 3 of them without a resolution. The latest one is dated 2026-09-08.
What do players complain about?
Mostly other — 38% of cases, then account blocks (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 8 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 30.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 8
08.09.2026Casino GuruAccount blocksRejected
Player requests refund after account has been closed.
Player requests refund after account has been closed. [Account] — rejected
08.09.2026Casino GuruOtherRejected
Player’s account deletion request is ignored.
Player’s account deletion request is ignored. [Account] — rejected_other
06.08.2026Casino GuruWithheld payoutsClosed, no outcome
Godz Casino - Player’s withdrawal has been delayed.
The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We initially advised him to wait for the casino’s processing time and to cooperate with KYC, but he stated he was already verified and that the casino was stalling. As he did not respond to our follow-up messages and reminder, we were unable to continue the investigation and the complaint was now closed.
06.08.2026Casino GuruAccount blocksClosed, no outcome
Godz Casino - Player requests refund after account has been closed.
The player from Germany had his account blocked after multiple requests linked to his gambling addiction. Despite this, he had deposited 4800 euros and claimed that the casino’s practices allowed unlimited deposits without legal compliance, requesting a refund of 4750 euros. After reviewing the timeline, we found that he informed the casino about his gambling problems on 19/7/2026 and the casino closed his account the same day or on 21/7/2026, which was considered an acceptable outcome. As refunds could not be pursued due to the casino’s lack of a German license or deposit-limit compliance, and since his account had already been closed, the complaint was closed.
01.08.2026Casino GuruGame fairnessUnder review
Godz Casino - Player's winnings have been confiscated.
The player from Germany successfully completed the wagering requirements for a welcome bonus and requested a withdrawal of her €440 winnings, which was marked as 'COMPLETED' in the casino's transaction history. However, the casino canceled her winnings, retaining only her initial €50 deposit, citing an 'administrative decision' without providing a valid explanation.
01.08.2026Casino GuruOtherUnder review
Godz Casino - Player's winnings have been confiscated.
The player from Hungary files a complaint against GODZ Casino for the wrongful confiscation of their winnings totaling 140,000 HUF. After successfully playing with real money, their withdrawal request is rejected, and their account balance is reset to the original deposit amount.
31.07.2026Casino GuruOtherRejected
Godz Casino - Player’s account deletion request is ignored.
The player from Germany attempted to delete his account for self-protection but received no response from casino support, neither through live chat nor email. He expressed frustration about the lack of player protection. We reviewed the evidence and found that his original request did not clearly mention gambling problems, so the case did not qualify as a self-exclusion complaint. As a result, we rejected the complaint because we could only mediate self-exclusion cases where a gambling issue was explicitly stated.
18.07.2026Casino GuruVerificationUnresolved
Godz Casino - Player's withdrawal is delayed.
The player from Germany has been waiting for two weeks for a €650 withdrawal, but the casino refuses to verify his virtual credit card despite providing bank statements and other documents. He receives only standardized replies and no responses to his emails.The player from Germany has been waiting for two weeks for a €650 withdrawal, but the casino refuses to verify his virtual credit card despite providing bank statements and other documents. He receives only standardized replies and no responses to his emails. Written by JanaCasino Analyst & Complaint Specialist Submitted: 18 Jul 2026 Automatic translation:
