Lucky Owl Club Casino— player complaints: 19 in English

Have verified all kyc docs.. requested withdrawal over a week ago. I either get a response asking for my BTC address, that I have provided several times, or I do not get any response at all.. When they do respond, it’s the same message… what’s your BTC address and payment will be sent in 24 hours.. it’s been a week Disputed amount: 127$ Casino: Lucky Owl Club Casino Case #: 4691

I won $80 from a free bonus and placed a cashout, but the casino refused to pay and instead asked me to claim a 200% bonus with unlimited cashout. I was fed up with waiting, so I accepted the bonus and ended up winning $2,679. They allowed me to place a $500 withdrawal (not paid yet), but shortly after that they blocked my account. The remaining $2,179 has been sitting in my balance for more than a year, and despite waiting this long, I still haven't received my money. I feel like I was deliberately encouraged to continue playing and then my account was blocked once I had a significant balance. I've tried to resolve this directly, but I'm still left without a clear explanation or payment. I'm posting this here in the hope that LCB can help me get a proper response from the casino and recover the $2,679 that they have been holding for over a year. Disputed amount: 2679$ Casino: Lucky Owl Club Casino Case #: 4681

I've made withdrawals from this casino on multiple occasions. Every time it's send verification documents. They never just do right. You have to beg to get your money. Plus their customer service is a joke. You only can speak to someone when they don't owe you Disputed amount: 25$ Casino: Lucky Owl Club Casino Case #: 4680

I have tried numerous times to email them regarding my verification status the last three messages I've gotten are copy paste thank you for reaching out to us your stuff has been transferred to our financing department you will see your money and your Bitcoin as soon and then nothing's there I get no real answers I had to do the verification like 20 different times it felt like Disputed amount: 170$ Casino: Lucky Owl Club Casino Case #: 4595

The player from Oregon had requested a withdrawal one month ago after making a deposit and playing through the required amount, but she had not received any funds despite being verified. She had contacted the casino through emails and chat, but there had been no resolution. The Complaints Team's attempts to contact the casino for an explanation were unsuccessful due to the casino's consistent lack of cooperation and failure to respond to multiple complaints. Consequently, the complaint was closed as unresolved, and the casino's overall rating was negatively affected. The team advised against using this casino based on its poor reputation for handling disputes.

I Registered at Lucky Owl Club Sent in Verification Documents to there Email address Deposited $100 towards a Promotion Completed Wagering with the Winning withdrawal of $1000 I am very disappointed I'm unable to withdraw my winnings due to a Server Error & No Response from Customer Chat Support or Email directly to Email Address! I'm Absolutely Disappointed in the Attention to detail to this Matter! Completely Unprofessional! Im Looking Forward to a Professional Review on this Matter!  Thank You Kindly!  ****

I made it thru play through. I’ve withdrawn twice before in the past. They ignored me for a week, they then lied and said I needed to verify my account. Which is a lie because I’ve received two withdrawals from them in the past that I have record of. They lied they ignore my chat. They will not answer my chat at all. Only to request documentation I have since responded to the email four times. The last time was with The required or requested information and I have yet to hear from them and they will not respond in the chat. And there has been a recent deposit for $25 within the last week so that couldn’t be a reason to deny my withdraw. They can’t find one so that’s why they’re stalling and askingu for re-verification which I’ve supplied. Yet they refused to answer my chat or send my withdrawal. Disputed amount: 25$ Casino: Lucky Owl Club Casino Case #: 3582

Won after high playthrough, on Friday. Sunday my payment hasn't moved any and the chat agent is interested in anything but trying to cheat me out of my winnings. Disputed amount: 25$ Casino: Lucky Owl Club Casino Case #: 3559

Deposited 200 for a 1000% bonus with 45X playthrough. It took about 1 week, but i was able to do the playthrough and win 2000! However, the payouts kept getting canceled. After about 5 days of this, a help agent helped me get them requested. After promising "instant payouts" - it took another 5 days to get the 200$ payed. Then, they talked me into reversing the other 2 winnings and now all I have left is the 1 payout for 500. I've repeatedly asked for an update daily via email support (no response), whatsapp (no response) and on the casino help desk......for some reasont he agents check my accout and then dissapear. Disputed amount: 500$ Casino: Lucky Owl Club Casino Case #: 3480

I am writing about lucky owl casino, which is a total scam. They're complete liars, just give you the run. Around and just bluntly lie to your face and tell you that money's on the way when it never is. Don't respond to messages, log on answer. One question or not even answer a question. Respawn, by saying hello. How can I help you? Tell him the situation and no response. With several messages after that and still no response, then I get responses saying text your crypto address and username to this phone number, which I've done. They said 12 hours, you should receive your money. It's been 5 days constantly lie to. I'll piss the *** off. And uh, this casino needs to be shut down immediately. No business should operate the way that they do

DO NOT PLAY HERE. THEY ACT ALL NICE AT FIRST AND THEN GHOST YOU. THEY OWE ME $500!! Then they try to make deals with you to reverse half your winnings for their reverse bonus deal and then they'll release the rest of your money. You basically have to give back half your winnings, cuz let's be honest , odds of you actually winning after reversing half are slim to none. You cant even trust they'll actually release your money if you do the bonus. Then they'll say they can send $200 now and $300 in 24hrs. If they can send the $200 now then they can send the entire $500!! I NEED MY MONEY!!!!

Having the same issue.... refusal to payout from the casino on a very small amount.     This casino is a scam

I have a similar situation with Lucky Owl Club Casino on March 9, 2025, that others have experienced. When I tried to create a withdrawal request, I was unable to do so. During a chat session, the agent informed me that it was likely a technical issue and advised me to try again later. I sent emails and contacted support the next day, where one agent told me that, due to my location, I could only request withdrawals in Bitcoin. I explained that this was fine, as I intended to use that method anyway. However, when I mentioned that I couldn't submit the request because the page wasn't working, the agent stopped responding. A few hours later, I initiated another chat. This time, the agent confirmed that they were experiencing technical issues with withdrawals and assured me that I would receive an email once I could request my withdrawal of $340. After that, the agent also stopped responding. I have yet to receive any replies to my emails to support, nor have I heard back from the agent who previously emailed me regarding a promotion. Disputed amount: 340$ Casino: Lucky Owl Club Casino Case #: 3016

I met all the requirements for my $500 withdrawal. I have a total of $1700 currently. If I need to provide additional id documents I have not heard from them and they don’t EVER EVER EVER EVER answer my questions. I have also ask them several times to please correct my email in the system and they will not. I have no space to be able to do it on my end, but they refer me to my profile page for me to do it on my own, but I can’t so if they’re sending me any emails as communication I wouldn’t know, but customer service is not telling me anything. They must be the worst customer service department I have ever experienced. I really could use my money and I’ve been waiting since January so this has been going on for several weeks actually months. I am hoping to get this resolved as soon as possible I appreciate your help. I don’t know what else to do. Disputed amount: 500$ Casino: Lucky Owl Club Casino Case #: 3004

So I won over $1000 on a "no rules" bonus. They had me agree to get paid $250/ week.. well the 1st$250, they got over half back. 2nd $250 , paid.. then was down to $750. They seemed reluctant to pay , so I offered to GIVE them $250 if they would just pay me $500 in one sum. I'm being ignored, shuffled around, lied to.. Disputed amount: 500$ Casino: Lucky Owl Club Casino Case #: 2997

I participated in a promotion with Lucky Owl Club, met the time based wager requirements, then followed up with a deposit to proceed to the next step of the promotion. I satisfied the playthrough amount and all terms, verified by Lucky Owl's chat support team. My cash out/payout request has sat in a pending status for 72 hours, I cannot get anyone to respond to me any longer via the casino's chat support. They have taken my deposit money and have not honored their promotional terms. The one response I received two days ago was their support team urging me to take the 200% withdraw cancel bonus. I simply want my pay out, I would not recommend this casino to anyone. Disputed amount: 225$ Casino: Lucky Owl Club Casino Case #: 2994

I won $265 on a match bonus, completed play-through, and I am verified. Last time I won through them they did not pay me until you guys reached out on my behalf. I have been waiting about eight days for withdrawal and was assured I’d have it before now. I will not be playing at this casino again but would like to secure my winnings. Disputed amount: 265$ Casino: Lucky Owl Club Casino Case #: 2866

Scam!!! This is the 2nd time I win and both times I've had issues with payouts. They just keep giving me the run around maybe hoping I'll forget that I'm supposed to get paid. The first time the system was down and now this time the person that handles my account is sick and no one else can help me. All they keep saying is soon, soon yet when they want me to make a deposit I make it right away. They said I was VIP and would get my funds instantly with bitcoin it's been 5 days and I still haven't received anything just someone telling me soon :( this sucks I make deposit through the week so when I can't get paid that really sucks  What other online casinos are there?

For 5 months, I've been chasing nearly $1000 they owe me, only to be met with a barrage of lies and excuses. It's clear now that their business model is built on deceit; they establish a casino that's designed to take money without any intention of paying out winnings. Beware, their willingness to pay is reserved only for trivial amounts. Stay away!!!