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Lucky Dreams— player complaints: 18 in English

18 Complaints
1▼ Last 30 days · was 3
0 Unresolved
20.697917979317d Last complaint
20.7 Risk index
$25,301 Disputed sum

Lucky Dreams: 18 complaints filed in English across 2 platforms, disputed sums $25,301. Most of them are about withheld payouts (33%). Risk index 20.7. Texts below are the players' own words, as published on the source site; last complaint 2026-09-20.

What players complain about

Withheld payouts 33% 6
Game fairness 28% 5
Bonus terms 22% 4
Other 17% 3
Status unknown 14 Resolved 3 Rejected 1

Sources

Trustpilot 14 CasinoReviews 4

Complaints by month

06
07
08
09

Questions and answers

How many complaints are there about Lucky Dreams?

The English-language record holds 18 complaints from 2 platforms; 14 carry no status from the platform. The latest one is dated 2026-09-20.

What do players complain about?

Mostly withheld payouts — 33% of cases, then game fairness (28%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 18 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 20.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 18

20.09.2026 Trustpilot Withheld payouts
Support team is rude...dnt ressolve my dispute..and not give my winnings...anyone here have same issue pls let me know..
Support team is rude...dnt ressolve my dispute..and not give my winnings...anyone here have same issue pls let me know...they confiscate my winnings customer support is avoiding me and ignore my dispute..
07.09.2026 Trustpilot Withheld payouts
Sadly I didnt get my cashout After 48 Hours according to the terms After nearly 4 days i decided to give it another try
Sadly I didnt get my cashout After 48 Hours according to the terms After nearly 4 days i decided to give it another try and gamble a Bit more with the pending cashout, the Money was gone in seconds I think Thats what they wanted I will Never Play again in this Casino, there Are a Lot of Casinos who
31.08.2026 Trustpilot Game fairness
Its looks like you guys are just making money how long I played just wasting my money never win
Its looks like you guys are just making money how long I played just wasting my money never win
26.08.2026 Trustpilot Game fairness
This site pure scam.. never won a single dollar. Deposited so many times.No support available at all.How can a site like
This site pure scam.. never won a single dollar. Deposited so many times.No support available at all.How can a site like this have licence to keep going???Can someone please make this site shut down.So many fake 5 star reviews to, No trust in trustpilot anymore
02.08.2026 Trustpilot Other
Worst customer service ever. More like non customer service. I have sent 4 emails over last few days and have had any re
Worst customer service ever. More like non customer service. I have sent 4 emails over last few days and have had any response. Live chat keeps giving message saying try again later as they are not responding due to high volume of enqiries. I can understand why, people trying to get in touch with th
01.08.2026 Trustpilot Game fairness
500 spins with Double Chance no Bonus and 34 Bonus buy all paid und 5x wtf ????I closed my Account from the Mafia
500 spins with Double Chance no Bonus and 34 Bonus buy all paid und 5x wtf ????I closed my Account from the Mafia
01.08.2026 Trustpilot Withheld payouts
They make a withdrawals very difficult, have tried using skrill a bank transfer and both have been rejected. Now trying
They make a withdrawals very difficult, have tried using skrill a bank transfer and both have been rejected. Now trying my MasterCard debit card but I doubt that will work based on the reviews, you would think bank transfer would be fine. And they used the excuse of money laundering why skrill could
26.07.2026 Trustpilot Withheld payouts
I've been a regular customer on this site , I take joyness in their deposit bonuses, never won always donated until 14 d
I've been a regular customer on this site , I take joyness in their deposit bonuses, never won always donated until 14 days ago . I wagered $12,000 left me with some change , ended up with my first withdraw after a few years with them. $4,000 . It's been pending for 14 days , it's under management r
20.07.2026 Trustpilot Game fairness
not lucky at all i did a depost of 20.46 when i lose the deduce the money and when i winn they add the money but the max
not lucky at all i did a depost of 20.46 when i lose the deduce the money and when i winn they add the money but the max is 20.46 after calculation i should have around 40 usd i have won 3 games after the amound didnt change i contacted the support they didnt answer me back
12.07.2026 Trustpilot Other
I was a regular customer at Lucky Dreams until I was not able to get lucky. It seemed like every deposit was just a wast
I was a regular customer at Lucky Dreams until I was not able to get lucky. It seemed like every deposit was just a waste of money. Thir support system was great, but now you will not get a reply until a couple of days. This does not only happen at Lucky Dreams, but throughout their Lucky Club Casin
11.07.2026 Trustpilot Bonus terms
Deposited my first withdraw got well coming bonus. Won six hundred but all winning go straight to bonus so doesn't,t mat
Deposited my first withdraw got well coming bonus. Won six hundred but all winning go straight to bonus so doesn't,t matter if you win you just play till you loose it all because it just goes to bonus money. When I try reach out support no answer. 2 days. Ya not cool
01.07.2026 Trustpilot Other
Just when I thought I was a valued member of this casino . I have just waitrd 18 HOURS on live chat for customer support
Just when I thought I was a valued member of this casino . I have just waitrd 18 HOURS on live chat for customer support to help me . Still no reply no response . I have emailed them several times no response . SO DISSAPOINTING . I’m disgusted . This is how they treat there longtime loyal depositing
20.06.2026 Trustpilot Game fairness
So tired of getting ripped off and the excuses and the lies and the systems are all corrupt. Who's the criminals here. W
So tired of getting ripped off and the excuses and the lies and the systems are all corrupt. Who's the criminals here. Why offer lottery big wins yet rip innocent people off. Scams scandals and criminals laundering money. So sick to see what just happened right here. You want a tip. Fucken crooks
18.06.2026 Trustpilot Bonus terms
Every time I chase or ask for bonus I have to beg , I make thousands of $ deposits and cancel thousands of $ for the sak
Every time I chase or ask for bonus I have to beg , I make thousands of $ deposits and cancel thousands of $ for the sake of playing having fun and enjoy , if this turns to be a stress then no need to continue , lack of information , delayed response , dishonest feedback regarding cashback deals and
04.08.2023 CasinoReviews Withheld payouts Rejected
Lucky Dreams - Confiscated funds
My pending withdrawal of 6000 has been rejected due to a bet being too high and have confiscated my funds
19.02.2022 CasinoReviews Bonus terms Resolved
Lucky Dreams - max bet violation
I been playing on Lucky Dreams, betting the same way every time. The support gave me a "special bonus" I played and won $3300.74, it said it was cashable, so I cashed it out. Today I went on to play and my money was gone. They say because I bet more then $8 its VOID. Nobody told me when they gave me this bonus, that I cant bet more then $8, the ONLY thing I was told was there is a 40X wager requirement which I met. If I am not allowed to bet more then $8 cuz I won, then I shouldnt be allowed to bet more then $8 when I lose. Therefor if betting MORE then $8 voids all my winnings, then it should also VOID all my losses. It cant be 1 sided only to benefit them? How come when I bet the same way and LOST thousands they never said anything to me?
11.02.2022 CasinoReviews Withheld payouts Resolved
Lucky Days - deposit dont credited
i deposit 23 in the casino with my skrill card the deposit never credited to my account they said i sould contact the support from skrill but they said the money reaches them i send the casino all proof of payments also the transcript from the chat with the support via skrill but they said i sould contact the skrill support again.
06.10.2021 CasinoReviews Bonus terms Resolved
Lucky Dreams - Declined payout
Casino name is Lucky Dreams Sorry had to choose random one in select casinos https://www.luckydreams.com/en-AU/ Hi team, I recently won a jackpot sum of AU $20000. I was being advertised also as a maximum winner on their front page. I can provide screenshots. I had requested the withdrawal accordingly,after a week later they took out all my winnings and give me $100. They give me a reason that I exceeded the bonus limit. All casinos slot machines will not let you play if you have exceeded the limit but they let me do so and now simply declined the payout. This casino is a scam and should not exist. Can you please assist me in getting my payout back? All screenshot can be provided if required. Thank you

How the risk index is calculated and how complaints are labelled — the method behind this section.

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