Lucky Casino— player complaints: 14 in English

The game is Trash and a Scam…I played for 4 days with money I give…won…I could not cash out my $50 winning…stated that I had to upgrade…I added 20 dollars to my account played couple games tried to redeemed my winning to be told I only had $40 out the $58 to be redeemable…I played until I spent away

I finally was able to cashout $50, but when I tried to redeem it told me to upgrade to VIP? Most sc/gc casinos let you cashout, alot do not even request you to make a deposit, it's FREE! I will play this fun money back and uninstall this app! No guarantee you could redeem if you did upgrade! Very d

The are in terrible cant fix things on accounts for days may be weeks soon ill know then they claim they need to no more information then a bank needs for a loan I suggest giving false information they dont need any of that information to open the account just if you win

Have put in two deposits with no problem and one withdrawal with no problem. Now I went withdraw more money and realized I took out the wrong amount so I canceled it and took out a smaller amount to leave more money to keep playing with on my account. Now in my transaction history it just shows that

They make you deposit $50 to redeem at least $50!! Total scam!!

I won 1400 dollars so when I went to withdraw the money which by way I won 1400;and after the service charge was only able to request 900 so first they said that the bank through the method that I chose was having tech issues then after waiting 48;hours they they told me after providing screen shot

The casino used to be great when it offered no-wagering bonuses. Now that many casinos provide similar offers, a 25x wagering requirement feels excessive. The promotions have seriously declined. For example, “deposit a minimum of €100 and receive just a few spins.” I’m really disappointed with how t

Absolutley nothing but awful excuses excuses more id than I've ever had to give ,took no bonuses, still no payout customer service is practically none existing 😡 don't waste ya cash .

Ok so I’m from Australia and I know we can’t gamble overseas but some overseas companies allow it. I lost my daughter and had a hard time finding the money to pay. I found this casino and prayed I’d win something to help cause all I had left was $200 and I needed at least a grand. I signed up and re

I wanted to make new case of my issue because I got more evidence. I contacted this casino via email regarding addiction question. The email I contacted them wasn't connected to my gaming account and they didnt identify me in any way. They decided to reopen my account without even knowing does this person has gaming account here. Days later I asked when my account is reopened. They answered that they dont find gaming account with this email and asked me to identify. Based on this all my earlier emails sent shouldnt be valid. Also 7 days cooling off period should have started after they did the identification. If they say they didnt find gaming account with this email I used in the beginning, how could they already decided that my account can be reopened?

This casino reopened my account that was closed 2021 PERMANENTLY due my gambling addiction. I sent them email asking opinion that if my account would be closed here due gambling addiction, would i still be able to use sistersite. After this they asked that would you like to reopen your account. They have denied refund based on that I asked to reopen account.

Monopoly live, dreamcather, deal or no deal..this games are illegal in sweden and I lost 4349Euro on this games . I want my money back.

I opened an account with this casino this month. I gambled took a time out, gambled took a time out. The reason being i am a gambling addict and was gambling for 8 hours straight. I've had help but have relapsed. I deposited £200 last Friday in multiple deposits without a bonus. I last had a bonus at the beginning of April. I gambled and won after again gambling for 7-8 hours straight. I took a time out after withdrawing, so i didn't gamble this money, however i did it for a day instead of 1 week. When i realised i contacted chat and kept asking for them to close my account and i had to ask multiple times to be told i had to do it myself. I explained i was an addict and would more that likely gamble the money so needed them to do it and was told i had to. I then told them that in there terms it says if you need help go on chat and ask them to close account. I was told today my first withdrawal was processed and now been told my case has been sent to another department. I know I've emailed them a million times but I'm very anxious and can't eat or sleep worrying about this issue. Why did they say a withdrawal was processed and now told no update. I'm confused. I have proof of all communication i just want to know where i stand and when i will receive this money they owe me!

Withdrew $525 CAD, after four days still in pending status, asked to have monies depositd back into casino account while they tried to "fix" a missing page link to allow withdrawals to bank account (clearly states they do not do that in their fineprint, was told to open a skrill or neteller account, $525 back in account, while I was playing I was kicked off site, went to log back in, was told account closed to contact support, no one has given a straight answer, can't contact them nor access my account. Can you help me get my monies?