Guts Casino— player complaints: 16 in English

16 Complaints

0 Last 30 days

0 Unresolved

149.55628029183d Last complaint

— Risk index · no statuses

Guts Casino: 16 complaints filed in English across 1 platform. Most of them are about withheld payouts (38%). Texts below are the players' own words, as published on the source site; last complaint 2026-05-15.

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What players complain about

Withheld payouts 38% 6

Game fairness 31% 5

Bonus terms 19% 3

Other 13% 2

Status unknown 16

Complaints by month

Questions and answers

How many complaints are there about Guts Casino?

The English-language record holds 16 complaints from 1 platform; 16 carry no status from the platform. The latest one is dated 2026-05-15.

What do players complain about?

Mostly withheld payouts — 38% of cases, then game fairness (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 16

15.05.2026 Trustpilot Other

Very disappointed with my experience.I had previously self-excluded from other brands within the same wider group due to

Very disappointed with my experience.I had previously self-excluded from other brands within the same wider group due to problem gambling, yet I was still able to open an account, deposit significant amounts, and continue gambling on this site without meaningful intervention or safeguards.When I rai

17.04.2026 Trustpilot Withheld payouts

I requested a withdrawal of 500 USD after depositing around 2800 USD.After completing all verification steps, the casino

I requested a withdrawal of 500 USD after depositing around 2800 USD.After completing all verification steps, the casino claimed that the funds were already processed and directed me to contact Skrill.However, Skrill has confirmed that no funds were received and that the transaction was not successf

05.06.2025 Trustpilot Withheld payouts

Tried to withdraw my winnings but it says my bank account number is wrong it is not the told me the issue is with my ban

Tried to withdraw my winnings but it says my bank account number is wrong it is not the told me the issue is with my bank it is not they just are scamming me and won't pay my winnings

18.01.2025 Trustpilot Withheld payouts

Scammed me for 1btc. Kidnapped almost all my bankroll, 3 years do not pay, I hope to initiate a criminal case

22.09.2024 Trustpilot Bonus terms

They try to scam with free bet offers. Told that i didn't opt in to campaign before i placed a bet. Which is not true an

They try to scam with free bet offers. Told that i didn't opt in to campaign before i placed a bet. Which is not true and i have all the screenshots about this. They convert UTC right (3 hours behind EEST ) when i opted in but convert it the other way when checking when i placed my bet and try to ac

10.06.2024 Trustpilot Other

This company accessed my bank account without authorisation

01.01.2024 Trustpilot Withheld payouts

I used to love this casino because of the super fast payouts.... Now I rarely win also used a prepaid credit card to dep

I used to love this casino because of the super fast payouts.... Now I rarely win also used a prepaid credit card to deposit $25 now everytime I withdrawl it makes me withdrawl $25 to this prepaid card that can not be loaded. And then they cancel the $25 withdrawl to that card and deposit back to my

31.10.2023 Trustpilot Game fairness

You rarely win anything. Slots are staged. Go somewhere else to prove your luck.

15.05.2023 Trustpilot Game fairness

Used to be reasonable fear casino as far as online casinos go but overtime winz got less and less. Chat staff have you w

Used to be reasonable fear casino as far as online casinos go but overtime winz got less and less. Chat staff have you waiting for nothing. Fast payouts but thats if you actually win

22.04.2023 Trustpilot Game fairness

Poor casino no better than the cacao ones doing the rounds. Mean features and paltry wins after your third deposit. Over

Poor casino no better than the cacao ones doing the rounds. Mean features and paltry wins after your third deposit. Overall user rating speaks for itself

08.03.2023 Trustpilot Withheld payouts

worst customer support, in online casinos , I been fully verified for 5 years , but I try to withdrawal and they want do

worst customer support, in online casinos , I been fully verified for 5 years , but I try to withdrawal and they want documents to prove my old bank account is really closed. They must think I'm lying or they know.people.will lose their winnings if the money stays in the casino , Guts has a stink mo

09.02.2023 Trustpilot Game fairness

Probably the worst poker software ive seen in my life ... with a not so random card generator that give constantly big

Probably the worst poker software ive seen in my life ... with a not so random card generator that give constantly big hand to both player head up to induce action with plenty of 1 and 2 outter on the river ... there worst than poker stars trust me stay away from that scam poker site! at all cost!

13.02.2022 Trustpilot Bonus terms

Actually enjoyed this casino until I ran into problems with the bonus system so after 5 deposits and 1 withdrawal in a w

Actually enjoyed this casino until I ran into problems with the bonus system so after 5 deposits and 1 withdrawal in a week this casino would rather close my account than actually help. I would not recommend this casino at all. Dodgy asf.

23.08.2021 Trustpilot Bonus terms

Worst experience ever. Does not give you the bonus they offer!

26.05.2021 Trustpilot Withheld payouts

I have tried withdrawing my funds 4 times using sort codes, account numbers, ibans, swift’s, 2 different bank accounts.

I have tried withdrawing my funds 4 times using sort codes, account numbers, ibans, swift’s, 2 different bank accounts. You name it I’ve tried it! Each time the funds have returned back into my gaming account, all 4 times no one informed me it had been returned I logged into my account to find out f

28.11.2020 Trustpilot Game fairness

If you like to see your money just wash away as quickly as you deposit well guys this is the casino for you!! Utter joke

If you like to see your money just wash away as quickly as you deposit well guys this is the casino for you!! Utter joke to call them a casino deposit after deposit no win after no win, not even a sniff of money back i got majorly conned so please TAKE THIS AS A WARNING AND BLOCK YOUR ACCOUNT ASAP

How the risk index is calculated and how complaints are labelled — the method behind this section.