Lollybet Casino — player complaint #32997, 2026-09-21: withheld payouts

Reason: Delayed payment Dear AskGamblers Complaints Team,I am submitting this official complaint against Lolly-Bet Casino regarding the severe delay of my 7 pending withdrawals, which total €3,500. My remaining active account balance is €6,850.My withdrawals have now been pending for a total of 11 days without any processing. I have fully complied with all terms and conditions. When I contacted Live Chat, the support agent explicitly acknowledged this unacceptable delay, stating verbatim: "I will let the payments team know about it since it's indeed too much time."Following the agent's instructions, I sent a formal follow-up email to suppor­t@l­oll­y-b­et.com. The casino has completely ignored my email, failed to provide any updates, and the 'Cancel' button remains active on all 7 transactions. It is clear that the casino is using stalling tactics.I am uploading the unedited screenshots of the Live Chat admission, my sent email, and my account status. I kindly request AskGamblers to intervene and urge Lolly-Bet to release my €3,500 immediately.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LollyBet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. Salavaa • Belgium 2 weeks ago Dear AskGamblers Team,Following their sudden cancellation of my withdrawals, LollyBet has now completely blocked my account access. When I try to log in, I am locked out.This is a textbook rogue casino move. Because they cannot produce any evidence of duplicate accounts or bonus abuse to your support team, they have chosen to completely lock me out to prevent me from gathering further details. They are actively confiscating my €3,500 in withdrawals and my €6,850 balance—totaling .Fortunately, all critical evidence, including my active account status from today, my deposit slips, and the live chat transcripts, has already been safely uploaded to AskGamblers. I request that LollyBet be blacklisted for this blatant theft and breach of mediation terms if they fail to release my funds immediately.Kind regards, LollyBet Casino • Representative 2 weeks ago Dear AskGamblers Team, Following an investigation conducted by our Fraud Department, several duplicate accounts associated with the player were identified, along with evidence of bonus abuse. After carefully reviewing the case, our team has made the final decision to close the player’s account in accordance with our Terms and Conditions. This decision is final and will not be reversed. We regret any inconvenience caused and thank you for your understanding. Kind regards, LollyBet Support Team AskGamblers • Support Team 2 weeks ago Dear LollyBet Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.