Withdrawal not arrived
Reason: Other
Subject: Two Pending Withdrawals – Total €400Dear AskGamblers Complaint Team,I am submitting a complaint regarding Lollybet because I have been waiting for two days for two withdrawal payments of €200 each, amounting to a total of €400.Unfortunately, I have not received either payment yet. I would like the casino to explain the reason for the delay and process both withdrawals as soon as possible.I can provide screenshots of my withdrawal requests and any other relevant evidence.I kindly ask AskGamblers to assist me in resolving this issue and receiving my €400.Thank you for your time and assistance.Kind regards
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AskGamblers • Support Team 2 days ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that LollyBet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Dragata • Albania • 1 reviews 4 days ago Dear AskGamblers Team, I am requesting clear evidence and a thorough investigation into LollyBet, as I strongly believe that the company is treating players unfairly and may be engaging in misleading practices. If you carefully review the complaints submitted by other players, you will notice that many report similar problems and receive almost identical responses from LollyBet. In my case, both the customer support team and the company repeatedly stated that my withdrawal was still pending review, without providing a clear explanation or a satisfactory resolution. However, after I published my complaint on AskGamblers, my LollyBet account was closed. This raises serious concerns and makes me question why my account was not closed earlier, but only after I made my complaint public. I would also like to emphasize that if my intention had been solely to take advantage of registration bonuses, I would have had no reason to deposit money into the same account multiple times. I could simply have registered once, claimed the bonus, and stopped depositing. The fact that I made multiple deposits demonstrates that I was using the platform as a genuine customer and investing my own money, rather than simply trying to take advantage of bonuses. For this reason, I ask AskGamblers to require LollyBet to provide concrete evidence explaining the following: Why was my withdrawal kept pending review without a clear and satisfactory explanation? Why was my account closed only after I published my complaint on AskGamblers? If the company claims that I abused bonuses, what concrete evidence supports this allegation, considering that I made multiple deposits? What was the exact reason for closing my account, and what documentation does LollyBet have to justify this decision? Can LollyBet provide verifiable records and documentation proving that my withdrawal was handled correctly and that the account closure was justified? I believe this situation deserves serious attention, especially considering the similar experiences reported by other players and the repeated, almost identical responses provided by the company. I am not asking for generic statements or standard responses. I am asking for concrete evidence, transparency, and a clear explanation. LollyBet should support its claims with facts and documentation rather than simply repeating the same responses. I respectfully ask AskGamblers to investigate this matter impartially and ensure that LollyBet provides genuine evidence to justify its actions, particularly the closure of my account after I published my complaint. Thank you
AskGamblers • Support Team 4 days ago Dear LollyBet Casino, The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly. Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
LollyBet Casino • Representative 4 days ago Dear AskGamblers Team, The player’s account was suspended following an investigation by our Compliance and Risk Department. Our investigation identified the creation and use of multiple duplicate accounts, together with bonus abuse, in breach of LollyBet’s Terms and Conditions. The account closure and the resulting action regarding the associated balance were therefore unrelated to the player’s winnings or withdrawal request. For security and data-protection reasons, we cannot publicly disclose the full details of our internal investigation. However, we remain available to provide AskGamblers with relevant supporting evidence privately upon request. Kind regards, LollyBet Complaints Team
