Locowin Casino— player complaints: 14 in English

The player from Germany requested a permanent account closure due to gambling addiction, but he lost €400 during the process. He sought assistance with ensuring his account closure and the refund of the €400. He reported that he had asked the casino to block his account several times, but the account remained open, and the casino did not properly respond, although he also sent screenshots as evidence. We attempted to mediate a refund and closure with the casino, but no response was received from the casino despite repeated contact attempts. The complaint was therefore closed as unresolved.The player from Germany requested a permanent account closure due to gambling addiction, but he lost €400 during the process. He sought assistance with ensuring his account closure and the refund of the €400. He reported that he had asked the casino to block his account several times, but the account remained open, and the casino did not properly respond, although he also sent screenshots as evidence. We attempted to mediate a refund and closure with the casino, but no response was received from the casino despite repeated contact attempts. The complaint was therefore closed as unresolved. Written by TomasComplaint Specialist Submitted: 06 Sep 2026 | Unresolved : 15 Sep 2026Automatic translation:

Reason: Delayed payment It has now been 1 month since I provided the necessary documents to them in order for them to pay out the remaining balance that was on my account after it was closed down, due to them not offering service in my region. I have sent them numerous emails asking if anything is wrong and trying to get an answer as to why the payment of my 50 euro is delayed, but I have yet to get an answer if anything is wrong. All I have gotten is pretty much AI-generated answers and an offer to sign me up for their promotions and offers, which makes no sense as my account is closed.

Player's withdrawal is delayed for a month. [Withdrawal] — waiting

Player believes that their withdrawal has been delayed. [Withdrawal] — no_react_reg_bad

Reason: Delayed payment I have waited 10 days for my withdrawals. Customer support says additional checks are being carried out, and it will take a few more days. That was several days ago. No bonuses used. Account fully verified. No additional documents requested.Total amount in account is €24271.Assuming this will be sorted in the end, but would appreciate the process to be finalized soon. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear Locowin Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. AMarcNor 3 weeks ago Waiting for Locowin now. They asked for a bank statement which I have provided. Locowin Casino • Representative 3 weeks ago AMarcNor, This request is under progress. We'll get back to you once we get more information from the relevant team. Best regards, Locowin Casino AMarcNor 4 weeks ago I got a reply from support that they have decided to close my account, management decision. Internal policy. No further explanation. However, so far they have paid €10k of my recent winnings, and I expect them to honor the rest too. Please keep the case unresolved until I confirm they have done so.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays could be caused by KYC checks or a high volume of withdrawal requests and advised her to wait the full 14 days before escalation. After the waiting period, the complaint was marked as resolved by her, so we closed the case as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He also reported that €650 was deducted from his €800 withdrawal after he had won €2,700 from free-bet winnings and slot play, with the casino citing bonus terms and repeated KYC checks. We asked for clarification and tried to contact the casino for its point of view and records, but no reply was received. As the casino had a long history of no reaction, we closed the complaint as unresolved.

The player claimed the casino retroactively confiscated €345 in winnings after initially approving his withdrawal, alleging a bonus violation based on a sports bet placed before the bonus was activated. The player maintained that the sports bet was made with real funds prior to activating the casino bonus and provided screenshots showing he played the Sea Men slot with the bonus, which he claimed was not a restricted game. As the casino has a long-standing No Reaction Policy and repeatedly ignores our mediation attempts, we were unable to investigate the allegations further. The complaint was closed as unresolved due to the casino's lack of cooperation.

The player from Spain faced issues with address verification on his LocoWin account, where his bank statements and ID number were repeatedly rejected. Despite winning a €7,000 prize, he was unable to withdraw his winnings due to KYC verification challenges, having been stuck for two weeks. The complaint was closed as unresolved because the casino had a repeated no-reaction pattern and had ignored our attempts to mediate any issue.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported repeated verification requests despite prior successful KYC completion, with the casino's security department stating that the withdrawal review might take several weeks. We had advised patience and requested updates after the recommended timeframe. Due to the player's lack of response to follow-up inquiries, the complaint was closed for the time being, with the option to reopen if the player resumed communication.

The player from Spain has had €9,420.00 of his legitimate cash winnings confiscated by Locowin Casino due to what he claims are predatory bonus terms related to "Wager Free" rewards. He argues that the casino unfairly applied maximum bet limitations and restrictions, despite his winnings being earned entirely from his own deposits. After repeated attempts to resolve the issue with customer support, he is now formally demanding the reinstatement of his funds.

Hi! In my opinion, my winnings were unfairly taken away by Locowin, Gammix ltd. This happened 31/5/2022. I played a 100% deposit bonus with a deposit of 350€ and won with a final balance of 1095.5 €, playing Book of 99. When I started the bonus wagering, I did not see Book of 99 in the list of excluded games. Most importantly, the wagering proceeded normally. The wagering meter accumulated normally and when the wagering was complete, the bonus money turned into real money. If I had happened to lose money, I would not have been compensated. Even if Book of 99 was excluded for real back then, I should not be the one to suffer from the fault in Locowin's system. I sent this complaint to MGA in June but was redirected here. Best regards