Karamba — player complaint #65033, 2019-05-23: withheld payouts

Hello ThePOGG, I am happy that I've found your website. At Karamba casino I have no available options to cashout, ecoPayz closed my account upon creating it, Paysafecard doesn't show within available cashout methods even after issued a deposit with it and I received an e-mail telling me that it is not possible to issue payments to credit cards in Canada when I tried to cashout using my credit card. In the same e-mail I've been advised to choose a different option, ecoPayz or wire transfer so I submitted all documents via the "document upload" section of the website to cashout via wire transfer but I never got any answer. In chat they are telling that my query is still on pending. I asked if "wire transfer" would be added to my available cashout methods and the person didn't know. I don't know what to do, I would like them to just send me my balance via wire transfer as proposed, but they'll have to do it on their side (cashout my balance and send it without passing by normal website's withdrawal processes), but will they be able to issue the payment via wire transfer ? I've been told in other online casinos that it was impossible to do so for Canadian players. Here is the e-mail about wire transfer option I received. --- Dear [EDIT], We would like to advise you that the cashout of 575.00 CAD has been declined and returned to your player account. We have been advised that by our processor that in Canada it is no longer possible to issue payments to credit cards. Due to this we have blocked your visa for cashouts. In order to handle future cashouts you are kindly advised to follow one of the two below options: 1.Request your cashout via Ecopayz after you complete 1 successful deposit with Ecopayz. 2. Request your cashout via Wire Transfer whilst providing us with the details below. A copy of your ID (Passport or Driver’s License) Copy of credit cards 8076 and 5672 (you can cover the full number, just leave the last 4 digits, name and expiry date visible) Bank name - Branch location [city] - Full name of player as it appears on his bank account - Account number - Transit number - this is the branch code[numeric] - Institution number - this is the bank code[numeric]- SWIFT code Karamba is committed to “CARE”- Customers Are Really Everything. If you have any questions or concerns, we are available 7 days a week. Please do not hesitate to contact the Karamba team, just click on Contact Us. For your convenience, you can now login to your Karamba account via mobile and upload your documentation via the Document Upload section located in ‘My Account’ -> ‘account details’. --- It's been a couple of days since I submitted my documents (10+). Thank you for your time ThePOGG