Karamba— player complaints: 36 in English

Hello, please help me to recover my money from Karamba.They have permanently suspended my account and refused to let me withdraw my money. They have emailed me to say that my bets were made in an attempt to defraud them, in a professional capacity and coordinated manner. I am not sure what to do now, any help will be appreciated. Thank you.

Hi Guys, I’m contacting with serious concerns regarding how Karamba Casino operates. There is so information I can provide but I will try make this initial email as to the point as possible. I have been playing on Karamba for roughly a year and a half. I played on a couple other online casinos over the years but have never encountered these issues with any other casino. I have always been very diligent and confirm my identity immediately when opening an account on an online Casino. Karamba would not allow me to make a withdrawal for nearly a year. My account would be fully verified until I would try to make a withdrawal. One time I can use as an example is in may 2022 after winning roughly 16k I tried making a withdrawal only to receive a msg stating my account needed verification. They were asking me to re verify a bank card I had not used in nearly a year but was verified at the time I was using it. I of course had replaced the card at my bank and had been using my new card to make deposits over the past year. I explained the situation to support chat and also got documents from my bank to re verify ownership of the old card. They did not review the documents for weeks. There was numerous times in the past that this happened and I would eventually end up losing the funds before they would review the documents. I noticed a pattern as they would complete the re verification process the following day after losing everything. I had lost a number of withdrawals ranging from 10k to 20k because of this. After the issue in may they told me my account was fully verified and would have this issue again. I was a fool to believe this to be true. While never accepting withdrawal requests saying my account needed re verification they allowed me to deposit roughly 60 to 80k over the course of the first year playing on the site. During the end of September into October 2022 I lost roughly 60k on Karamba. This was also the first time a withdrawal was ever accepted by karamba. I was allowed to make a withdrawal of roughly 17.5k I believe although lost roughly 40k over the course of a few weeks prior. After making the first withdrawal was accepted I felt like things finally were sorted out. I then had won another 21k which I attempted to withdraw. They declined this withdrawal over and over. I contacted support chat asking for the cancel withdrawal option to be removed from my account. I explained to the support chat worker that I had lost a lot of money in the past due to delays with processing withdrawals and wanted to make sure I didn’t have the option to cancel the withdrawal and lose it all. They told me this option was not possible. This did not make sense as every other casino I played on set this up for me without issue. I once again tried making the withdrawal and received a email from management telling me to kindly cancel the withdrawal as I had reached my monthly withdrawal limit. This is something I have never encountered either with other online casinos. After weeks of trying to make the withdrawal my compulsive gambling got the best of me again and I lost it all within a matter of a couple hours. A few days after losing everything I received a email from management offering a large bonus and loyalty upgrade. After losing nearly 60k over those couple weeks I contacted support chat. I made contact with them for 2 reasons. After being drawn back to gamble on their site by the large bonus I was playing the dog house slot and won a bonus round. I then received an internal error message. these msgs have never shown up on any other site I played on, they only ever popped up while playing on Karamba. I could not enter the dog house slot again afterwards. I logged in on my laptop and noticed a win of just over 5k was displayed in their recent win column attached to my name. The funds were not credited to my account but the win column showed it the 5k was won on the game I was playing as the internal error msg locked me out of the game. This slot was called the dog house. I contacted support to see what was going on. While speaking with the support chat worker about the internal error msg and my name being in the win column I explained to them that I had lost a considerable amount of money recently while playing on Karamba. They did not offer any support services or transfer me ti the responsible gambling department or anything. They just said they would look into it and get back to me. I never received a email regarding the issue. After losing so much money I started realizing I was having a serious problem with gambling. The other sites I was playing on had sent me automated emails saying they had noticed a large increase in play and they set daily deposit limits as well as monthly loss limits to my accounts in order to keep things fun and prevent me from playing to much. I was not playing on these sites near as much as I was on karamba but never encountered any issues with internal error messages, declined withdrawals nor any issues when asking to have the cancel withdrawal options removed from my account. Because of my increase in play these other casinos noticed I was developing a compulsive gambling issue before I even noticed it. They never declined withdrawals and worked with me to make sure I played responsibly. After telling Karamba support chat that I had lost a considerable amount of money playing on their site I tried to distance myself from gambling. I started receiving emails from their management almost every couple days saying that had not heard from me in a while and this is what I was missing out on. They would offer large cash bonuses and loyalty upgrades etc. after staying away from gambling for about 5 to 6 weeks I was starting to receive these emails atleast 2 to 3 times per week. One thing I should explain is that I now realize that I started gambling very irrationally to distract myself from a very harsh reality. [EDIT] I know it makes no sense and was an extremely unhealthy way to cope with the trauma. [EDIT]I worked as a security guard at our local casino and never gambled in my life. I was in martial arts since I was 3 years old, was an assistant coach and at one time invited to compete at the world games for team Canada after winning the international championships. [EDIT] I do not drink or use drugs but I now know that gambling can be just as harmful. [EDIT] I was doing very well with avoiding gambling after receiving the settlement. Karamba casino’s management continued to email me with large bonus offers etc knowing I had expressed considerable losses just a month prior. They were the only casino to push in this way for me to return to their site. During the end of November/early December things took a turn for the worst. [EDIT] This all happened within about a week. Initially my fiancée took our daughter with her and I fell into a very dark place. I broke and returned to karamba to gamble as they were yet again offering a large bonus. After losing roughly 40k over a weeks time i won back roughly 28k.I received a email from karamba management yet again this asking me to enter support chat to regarding account verification and to answer some questions. I entered support chat but was told to come back at a later date at 4 am my time. I asked what needed to be verified and they told me my phone #. Of course I was playing very irrationally and lost the 28k as I felt once again my withdrawals would not be accepted. I tried stopping gambling on the site again and in a matter of a few days was receiving more emails with large bonus offers and loyalty upgrades. This was all very confusing because I had also received a email from the same manager saying that he hoped I was doing ok and wanted to discuss responsible gambling with me. Asking me to enter support chat to speak with him about it. I entered support chat trying to reach him and even tried emailing him back but never received a response. I entered support chat asking what questions this manager had for me and they said that they couldn’t go over it with me and to come back at a later date. After losing another roughly 50k and a total of nearly 100k in a matter of a couple weeks I entered support chat yet again. I was left very confused regarding the account verification and this support chat worker told me that my account was fully verified the entire time. This was after being told my account needed to be reverified by previous support chat workers and the manager that was emailing me. I was very upset by this because he was telling me that I could have made withdrawals. Although I do not know if this was true or not because of all the difficulties I had faced attempting withdrawals in the past on Karamba. This support chat worker finally transferred me to the manager. When finally getting through to the manager he asked me how I was doing. I told him the truth that I wasn’t doing good and explained what I had been going through. After explaining everything and my daughter’s condition he replied that he was very sorry to hear that. He then said don’t worry I will be giving you a very large bonus as soon as we were done in chat just to get me going for the weekend. He repeated this atleast twice saying that he was giving me this just to get me going for the weekend. I said that was very kind of him but that I don’t think I should be gambling anymore. He then said this is what he was wanting to discuss with me and asked me a few questions. I answered his questions honestly and explained that I believe I was gambling to distract myself from trauma. One thing that really was upsetting is that the last thing he said to me was that he essentially knew that I was suffering from compulsive gambling for quite some time. He then abruptly disabled my account before I had the chance to take a photo of him saying that. He admitted to knowing I was playing irresponsibly for months yet he continued to flood my emails with offers of large bonuses and loyalty upgrades. He never replied to me through email when I tried emailing him back, nor did anyone in support chat help me address the problems with my gambling. I tried contacting him numerous times but was always told to come back at a later date. The conflicting responses from support chat workers was also very upsetting because I was being told I needed to re verify my account whenever I had a large amount of money to withdraw just to later be told my account was fully verified the entire time. Of course I was only told this after losing everything. I had expressed considerable losses back in October and tried very hard to stay away from gambling. This manager admitted to knowing he was promoting gambling to a player with a gambling issue. The emails he was sending me with these large bonus offers said word for word this is what you are missing out on. The only thing I was missing out on was being taken advantage of and losing a lot more money. It was all done in a very shady manner. Unfortunately I have now lost everything financially and am in considerable amount of debt. My daughter was dropped off because her mother (my ex) has decided that she wants to party and doesn’t want the responsibility of raising a child. I am sickened with myself because I could have given her a better life but am now about to lose my rental in a matter of weeks. I do not have family to turn to for help or support. My father is a heavy alcoholic and my mother who is an amazing lady lives in a shared rental situation and has been battling cancer for years. I do not want to put anymore stress on her and it would not be fair or right for me to do so. I have been reaching out to gambling support services but have not received a single reply in all weeks of trying to get through to them. I have checked myself into our local hospital trying to find support and even contacted family support services and mental health services. Unfortunately we are very limited in our area. Even when I’m the hospital I was told it could take weeks for someone to try contact me. I have tried reaching out to Karamba upper management in hopes of being able to report this manager for his actions. Unfortunately the only person that has been in contact with me is the very manager that admitted to knowing I was problem gambling all along. He refuses to tell me the total amount that I had deposited and lost to Karamba even though I have asked him a number of times and has refused to connect me with upper management. I have remained very civil with him and have not given any inclination that it is he who I plan to report. I believe he is no fool though and does want to give me the opportunity. I also asked for a loss rebate considering the circumstances and the fact that the manager knew he was promoting gambling to a person with severe gambling issues. It’s also very strange and upsetting because he never bothered to respond to my email a a couple months ago but now has responded through email. He could have responded and we could have discussed issues with gambling but I believe he made the choice not to respond then. I believe the only reason he is responding now is because he made the mistake of admitting he knew all along I was suffering from compulsive gambling issues and is trying to cover for himself by not allowing me contact with any other members of management or upper management. I apologize for this very long email. I really appreciate you taking the time to read this. I can provide proof of the emails that were sent to me. I hope there’s a way to get the support chat logs because the manager was blatantly admitting to promoting gambling to a problem gambler. The emails do prove it as well though. I have emails of this manager telling me to kindly cancel my withdrawals, then contacting me saying he hopes I was ok and that he wanted to discuss responsible gambling only to then send numerous emails with bonus offers and loyalty upgrades, only to then send emails saying I needed to re verify my account and discuss responsible gambling with him. No other casino I’ve played on has ever conducted themselves in this way. I feel it’s important to report this and have an investigation into the matter. Thanks again for taking your time to read this and I really look forward to hearing back from you soon. Best regards,

Quite simple - I placed a draw no bet with Karamba which was settled as loser. No response from them and no account information from the parent company. Over 100 emails to them and the regulator. Safe gambling / responsible gambling within this context is obviously not functioning. I wrote to their responsible gambling officer querying the effect of settling bets which are not losers as losers. He blocked my email.

I created an account on this bettting house (karamba.com) to bet on football and deposited 200 BRL. After 2 days betting on sports, I tried to withdraw my money and received a message that I had to spent 7.000 BRL in games in the house to withdraw it. It was a completely lack of honesty because when you create an account, they don't tell you that, but it's in their terms after all, so, after knowing that I wasn't going to receive the money that I earned in the site with sports betting (1200 BRL) I just accepted and contacted the support to receive at least my deposit. So, after 10 minutes of chat, my account was logged out and when I tried to login again received the following message "Your account has been disabled. For more details, please contact our support team". Before they banned me, I told them that I just wanted my deposit back, but they simply ignored and disabled my account. All I want is my deposit back (200 BRL), but I can't even login in my account. If you look their cash out policy, they say ''Deposits may be withdrawn before a player's wagering requirementes have been fulfilled[...]"

I made a 200€ deposit to Karamba and got a 200€ free bet with no restrictions with it. I lost my 200€ and won 620€ with my free bet. Then I ran my 620€ up to about 14000€ with sports betting. I cashed out 150€ a few days before cashing out 2100€. I got my 150€, but with 2100€ cash out Karamba wanted my documents. After receiving and accepting my passport and utility bill they sent an email that my money was won with bonus funds and max that can be won with bonus money is 100€ and 21.10.2121 took 11400€ away from my account with transactions saying "Dormant Expiration". They left 100€ to my account, which is there now. I asked their live chat about it and support person [EDIT] wrote that"Usually there should be no limits with winnings for sports free bets". I have a screen shot of this chat. Max win 100€ is their casino rule, not sports betting. I have never played in their casino. [EDIT] wrote 21.10 that my case is escalated and I will hear about it soon. I asked once more from their email support about a week ago and got the same reply. I have only done sports betting in Karamba and there is only like 10 bets total in my account. They have done their investigations for two weeks now. I think I wont get a reply, so that is why I am aking for your help in this case. I play poker for a living and sports betting is my somewhat expensive hobby. I have played poker and sports betting in many sites, but this is something that I cannot accept. Best Regards,

Dear POGG Team, I would like to report a case in which Karamba casino has unilaterally erased my entire account balance for no reason whatsoever, thus denying me the chance to even request a withdrawal despite fulfilling all the requirements. Furthermore, Karamba casino has acknowledged that I am entitled to a payout for these winnings, but then lied that it was unable to locate the bet IDs through which those winnings were achieved. Afterwards, they: A) Refused to allow me access to my account so that I could locate these bets myself, and B ) Refused to send me an excerpt of my game logs so that I could locate these bets myself (putting aside Karamba's unethical behavior here, this also violates GDPR clauses related to access to personal data). It took an entire month of wrangling with their customer support, being subjected to all sorts of stonewalling in the process, to finally be allowed access, at which point I easily located the winning game IDs within one minute of reviewing the game history. I can attach those winning Game IDs, account status and balance, as well as a dozen other screenshots and e-mails worth of documentation, including their explicit claims that they can't locate those winning game IDs, as proof of my case. However, now Karamba is claiming, in contradiction of their earlier statements, that they do not have to make any payouts related to those winnings. Their reprehensible behavior obviously constitutes an acknowledgement that they really are liable for paying out those winnings under their own Terms & Conditions, otherwise you would not have gone to so much trouble to prevent a withdrawal and a review of my game logs, going so far as to outright lie to me regarding the non-existence of those bet IDs. In the interest of achieving a fast and friendly resolution of this case, I have even offered to settle and accept a lower payout (50%) than I am entitled to, but Karamba has refused that as well. I am asking you to intervene and make Karamba Casino live up to its previous promises, paying out the amount of €3,828.48, or at least a reasonable portion of that amount. Looking forward to hearing from you. Best regards,

Hy, I have an account with karamba for almost a year now. I never had any problems with deposits or withdrawals, until 2 weeks ago, when in the morning I had around 1050€ in my account, then a few hours later when I tried to log in I got a message that my accounts is suspended. I was told that this is the reason: We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. And that my account will be closed and my bets voided. I got no explanation about this, what this is supposed to be, but okej they can close my account if they wish. But then when I contacted them to withdraw my money from the account they told me that I have 0€ in my account as all my bets were voided. How can you void the bets that were already settled a week ago, and take the bet and the winnings ? I placed the bets with my own money, with no bonuses or free bets, they were on the matches they offered and with limits they offered, I placed bets from 5 -25€. Now it has been 16 days, I got no emails from them explaining anything or giving any solutions, they just confiscated all of my money and closed my account. You are their ADR listed on their site, they have an MGA licence, and MGA told me to turn to you. Can you please help me in this matter? thank you

I made a 130€ deposit and I recieved a 130€ casino bonus I didn't even ask for.. Anyways, I placed a sports bet with my 130€and in the meantime I played my bonus balance and LOST it all. I won the sports bet and my real balance was 370€. Afterwards I played Crazy Time in the casino and my REAL balance jumped to 666€ but when I tried to cash out it said that I still had to wager 4550€ more. (??)After talking on the live chat with a representative at first she told me that I NEED TO WAGER 4550€ WITH MY REAL BALANCE even though the bonus balance didn't exist anymore. After a couple of minutes, a colleague told me that THE WINNINGS ARE GOING TO BE TAKEN FROM MY REAL BALANCE, even though NOT even 0.01€ of my bonus balance was connected to me winning 666€. He came up with the worst excuses like "you shouldn't have accepted the bonus" (I didn't even see the choice when I deposited), "you broke the bonus rules because you placed a sports bet" (it was my OWN money and my most winnings were gained at the casino). It's incredible that sites with such a nonsense [EDIT] policy is even allowed to operate. I know that I am entitled to get the full 666€ but realistically I don t think that will happen because the casino's word will always be more powerful and valuable to you than the customers'. :( However, if you can't help me get the 666€, please help with my 130€ initial deposit because that I am entitled to get back unconditionally. I read a lot of reviews online and people's money [EDIT] and I am scared that might happen to me. I want to mention that I asked them to close my account and now I don t have access anymore to it and I didn t get any confirmation about the transaction. Thank you for your time and I am waiting for a feedback.

I have account with Karamba for 3 and a half months. I didn't had any problems. I was playing only sportsbeting. In the last several days I my money in my account were over 1000 euro so I made withdrawal of 1100 euro. After few days I conected to live chat to ask for my withdrawal and they asked me verification documents and I sent them the documents they asked me. After day or two I saw that my account was disabled and I couldn't log in so I conected to live chat again. On my last live chat session they told me that my account was permanently closed and that my money are confiscated. Even I tried to learn what is the reason and what happened they didn't gave me any answer at all and they are ignoring me since then.Please can you help me in this situation?

Dear Ladies and Gentlemen, 3 month ago I put 20€ in and got a Bonus of another 20€, and so now I had to implement an amount of 700€ to be able to withdraw any of the money. Which I did it also says on the website that the bonus is completed. When I tried to withdraw it said I had to implent another 8,75€. Since it was in the middle of the night I decide to just try and do so and not directly contact the support. So I played with anoth 20€, but it still said to implement 8,75€. So I contacted the support, which only told me to delete my cache and cookies and that they don't know why it didn't count. So i tried to explain what happened, but they only told me to keep playing. So I had to talk to about 3 employee before finally they told me that they were gonna send it to the tech support. So a 2 Month passed and I contacted them again. They told me that they don't know what I'm talking about and that I should try to keep playing maybe another game. So I again told them that I've tried that already (in the mean time I gave up and thought well I just play it down, and with the last of it I got another 100€) so this time I contacted them again, and they again told me that they were gonna send it to the tech support. It's been another month and I Haven't heard anything. Please hemp

Hi There, on 14th Feb I won 2200 (Not signed up to any bonus). I waited the 48 hours as requested and submitted my documents. I received an email saying it was being processed, then checked my casino account which said it was declined. The chat operator advised there was a problem with my card which is not the case as I have checked with my bank. Any help would be appreciated

I have a missing withdrawal for 200 from January 2nd and another missing withdrawal for 502 from the 25th. They keepnlying that it will be settled soon but yet everytime I inquire they make me repeat my questions and all the chat representatives say is that it will be escalated. I had withdrawn on the 4th for 202 and there was no problem

I joined Karamba and deposited my £10 to get a £10 bonus. I then played it through and carried on. I got just under £1000 and then I looked to the bonus page and it said I had fulfilled my £350 wagering. I then tried to cashout and it would not let me. SO I contacted the live chat and they said there was an issue and that I needed to wager an extra £19.25. Which I did, then tried to cashout again.It would not let me, so I then wagered more and ended up with the said amount. I then went to cashout and it said no. So again I contacted live chat who said they think there was a issue their side on the system and that they needed to solve it. As soon as they do they would contact me. That was 30 days ago. I have contacted them nearly every day and emailed them. I have had no communication from them. The only contact is when I live chat them. To be told the same thing every time. That they are working around the clock to fix it and that when they do they will let me know. I asked to speak with a manager to be told, managers do not speak with players.

Hello, i played at karamba and won 9850€. The Site cancelled all my winnings due to the following reasons: i paid in 200€ and got 400€ bonus on top so i started with 600€. i then started playing with 5€ bets on Legacy of dead cause in Terms was written 50cent a winline is ok... so i decided to put 50cent a winline and play. i missed that there was also a maxbet of total 4€ with that offer. so i checked that after i already made around 100x 5€ spins. after that i continued only making 4€ spins around 3500 spins to complete the wagering. i won huge and i am pretty sad that they took away all my winnings. i can understand that i made a small mistake but i cant accept in result being scammed for around 10000€ winnings. i can accept if they want to keep some of the winnings for the 5€ spins i made and payout only the winnings from the 4€ spins. but freezing my hole balance and taking all my winnings is not fair in that case. I cant imagine that this is legal how they are acting. please help me getting at least something of my winnings back please. i am very sad :( please help me regards

Won on 27th Oct advised account verified on 29th Oct and funds processed. Not received in my account so i raised a query waa told there was technical proplems on there site- waited a couple of days then contacted them again as still not received I raised a second esculation of my account. I have called emailed and been on chat every day since and still have no resolution they keep saying email - i have sent loads of emails with no response from them

Hello, Then i take it out,and support told me no money will come before monday,thats no problem for me,But since i won ok with money,i told support to close my acc until paymeants was Okei. Then it was Okei. I got some money out on sunday. When mondau come the told me to wait untill 10 desember with the rest. 88.000NOK. And i say okei,But close my acc untill i Get my widraval. They say Okei. Later monday i asked in chat. Open my acc plz,and they say Okei. 5 min after i lose it all. And not ok do just re open that accaunt, I hope u can call me and Ask if Its someting,and i hope we can sorte this out,i know How importen good game condison and respondelig gaming is for mga. Dear regards,

I made a withdrawal two days ago, the casino is giving me excuses that they have issues with Trustly withdrawals. However, they are accepting trustly deposits, and they have not contacted me and offered any other withdrawal method, for example, normal bank transfer. I have verified my account already and once made a successful withdrawal. The casino states that it has had issues paying withdrawals since last weekend and that they have no idea when the problem is solved. Customer service keeps on copying the same text about the delay, without looking into it. I start to feel it is a scam, or a problem that the casino has in relation to its funds.

My withdraw was fully posseced 07.10.2020 from Karamba casino to Neteller. Thats 16 days ago now and 70.000,- is to much money not to make a complain here. The Neteller transaction should be Max 24houers. They are telling me they have made the withdraw but its some kind of problem with Neteller and are waiting for a reply from them. I have called Neteller and they tell me if Karamba have made the transaction they have to give me a 15digit transaction ID. A 15digit number is always generated for every transaction to/from Neteller. Karamba is not letting me get that info so Neteller can check out the transaction. Neteller have escalated the case. Karamba is stalling and its difficult to Get sorted out. They have to talk to finance and the leaders have to see the case... My Karamba

Karamba payed me fast on the two first attemnts on 5000NOK and 10000NOK. And i like the casino and played more there and was lucky and won more. 13.10 i tried to withdrawal 30000NOK. They said to me that they had transfered the money to my neteller account. But neteller had decline the transaction. So they told me to take contact with Neteller. When i did that Neteller told me that they have not decline any transaction to my account. They ask for a transaction ID. When i contact Karamba again and ask for the transaction ID they told me that finance at Karamba at fix the issue and everything was in order. But the need one more document from me. They needed me to take a selfi with my ID. I did that right away and uploaded it to them. And order a new withdrawal. I have reiceved email from them that my withdrawal is ok and will be payed out within 24h. But that isnt happen. I have been in contact with them several times on live chat the last week. They say to me that they have some technical issues. But i just think they trie to stall this so i will gamble up my winnings. Can you please take contact with them for me?

I am writing to make a complaint regarding a withdrawal on hold by Karamba. My account name with them is [EDIT]. I requested a withdrawal on 5/7/2020 and I was asked for my payslip and bank statement on 6/7. I provided them with my latest payslip and bank statement at that time but they said the bank statement must show my transactions with them in July which I had to wait till the end of July for the bank to provide me with the statement with July’s transactions with them. On 27/7, I uploaded my July’s bank statement on the same day I got it from the bank. After a week on 31/7, I received an email from them asking for further information about some other transactions in my account. I replied to their email on the same day saying that some accounts are other bank accounts under my own name and some are my dad’s accounts. I followed up with them on 9/8 in their online chat service and the staff told me they hadn’t received my email and I provided my explanation again in the online chat service. After a week, I followed up with them again and the staff said my case was still under investigation and could not give me an exact time when this would be done and hung up quite quickly. I believe I have given sufficient information and enough time for them to handle my case but they have been procrastinating. Would you please step in and help with my withdrawal? Thanks.