Karamba - Missing money/ hacked
Hey!
I would love to have help from you.
I play slots at the Casino Karamba night until Tuesday 10 / 12-19. Then I later made 4 withdrawls of SEK 326,000.
And for me to take them out I send in ID documents.
Wednesday morning, 11 / 12-19, I checked if the withdrawls were still on hold but then 3 of them were gone for a sum of 300,000 SEK. I wrote to karamba's customer service and he said that I could see that 4 withdrawls were on hold and that they will soon be transferred to my account. Later that day I wrote again to make sure everything was OK with the withdrawls. But [EDIT] on custumer service Said the withdrawls were interrupted and played, and he sugested that we block my account for the safe, Since I have not logged in and canceled my transfers. I was in and playing slots the same night the money disappeared but the withdrawls where still there when i went to sleep. When I woke up in the morning there where only one withdrawl on 26000 SEK but [EDIT] on customer service Said there where still 4 withdrawls and I would not worry. Since I have no knowledge how this has happened and I do not know how to prove that you were hacked when Karamba only claims that it is the same IP address and they are played. That it is the same IP address I can not understand that it is but a hacker can be very professional and not leave traces. Am very sad and worried as this is about a lot of money and that I have been exposed to a crime and felt safe to choose Karamba website to play on but it turns out they were not. And Karamba is not as helpful as I thought and is only to blame that the IP address is the same as before.
What should I do about it? And can you help me get my money back? I feel completely powerless.
Have also send a Mail with the same information and also have the conversation between me and [EDIT].
Best regards [EDIT]
