JoyCasino— player complaints: 40 in English

I deposited $30, reached a balance of $458.34,when i tried to take money out. JoyCasino returned my $30 deposit while keeping $428.34 and permanently blocking my account.Their explanations changed: first they said the VPN was not the reason, then they referred to my Lithuanian citizenship and an Ice

I deposited $30, reached a balance of $458.34,when i tried to take money out. JoyCasino returned my $30 deposit while keeping $428.34 and permanently blocking my account.Their explanations changed: first they said the VPN was not the reason, then they referred to my Lithuanian citizenship and an Icelandic IP address. I acknowledge that Lithuania is listed as restricted in their terms, but I dispute their right to confiscate the winnings after accepting my deposit and allowing me to play.JoyCasino eventually refused to discuss the matter further. I have now submitted the case to ADR Curaçao for independent review.Be very careful to check the restricted-country terms before depositing.

Reason: Refund declined Dear AskGamblers Management and JoyCasino Compliance Team,I am filing a formal dispute against JoyCasino regarding the unjust seizure of my principal deposit totaling 2,937 USDT.Before making this deposit, a JoyCasino VIP transfer manager actively pressured me to deposit a large sum, explicitly assuring me that my withdrawals would receive top priority and be processed within a few minutes. Relying on this assurance, I deposited my funds. On September 12, 2026, at 2:21 AM, I received an official email stating my profile was fully verified, and payouts were enabled. However, the moment I requested a withdrawal, the casino blocked my account, accusing me of using a third-party account and document violations. I do not want the account reopened, and I am willingly forfeiting any winnings. I am simply requesting that JoyCasino execute a standard anti-fraud reversal and return my initial principal deposit (~2,937 USDT) to the exact crypto address from which it was sent.To clear up the confusion regarding the source of funds, I have already uploaded the complete physical-to-digital paper trail to the casino. The Cash-to-Crypto Repayment: The funds are entirely mine, originating from past winnings on my verified Minebit account. I lent this money to a close friend named Saroj. To repay her debt to me, Saroj took physical cash and paid local Peer-to-Peer (P2P) crypto sellers. The 3 Direct Deposits: Saroj provided my personal Trust Wallet address directly to the sellers. The cash sellers then transferred the USDT in three installments directly into my wallet. This is why the blockchain shows three incoming transactions from commercial/seller wallets. Verifiable Proof: I have provided the casino with the original physical cash bills from Saroj's transaction. Crucially, these physical bills display the public blockchain Transaction IDs (TXIDs), which mathematically match the exact timestamps and amounts that entered my Trust Wallet before I deposited them into JoyCasino.The casino is claiming I am using someone else's funds, yet they refuse to host a video verification call to let me prove my identity and account ownership live. Under international Anti-Money Laundering (AML) regulations and Curaçao Gaming Authority guidelines, if a casino decides to terminate a player's account due to compliance or KYC disagreements, they cannot pocket the player's capital. They are legally required to reverse the transaction to the source. Retaining my raw deposit constitutes unjust corporate enrichment. I request AskGamblers to intervene and force Joy Casino to return my 2,937 USDT deposit to my depositing wallet address so this matter can be closed. Thank you.

They are so rigged I can actually to the penny call how much the bonus’s pay. They also changed their games recently so they pay even less. I lost thousands on this site. After payouts hit a certain amount all of a sudden the problems begin. Do not do it.

This is all a scam can’t withdrawal your money they say they give you $100 that’s a lie gave me $30 and I won $100 can’t withdraw until I make a deposit. I just deleted my account SCAM

This is all a scam can’t withdrawal your money they say they give you $100 that’s a lie gave me $30 and I won $100 can’t withdraw until I make a deposit. I just deleted my account SCAM

On March 26, 2026, I made a deposit at Joycasino. After playing for a while, I managed to request a withdrawal of €345. My withdrawal remained pending until April 2nd, after which the casino canceled it without explanation. I contacted support by email. The casino replied that the payment had been canceled due to a technical problem and advised me to try withdrawing the funds in installments. I did as they asked, but the withdrawal was still canceled. They then sent me an email informing me that the Skrill payment request had been forwarded to the finance department. After a few days of waiting, the casino replied that the request is currently under review by the settlements department. Every time, the casino finds some excuse not to pay. Disputed amount: 345€ Casino: Joy Casino Case #: 4124

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The reason I picked one star is because I can't do (0 ) this casino is just a bunch of thieves with a very sophisticated rigged system through their advantage, I had played almost $45000 thousand dollars with this thieves , don't loose your money , this people are evil with cero feelings, just a bun

The reason I picked one star is because I can't do (0 ) this casino is just a bunch of thieves with a very sophisticated rigged system through their advantage, I had played almost $45000 thousand dollars with this thieves , don't loose your money , this people are evil with cero feelings, just a bunch of thieves

Literally I won $197 and took my dog for a walk and came back and it was wiped out. Then I won another $16 and it took it away right as I was playing. I don’t think this app is legitimate and needs to be reported.

Literally I won $197 and took my dog for a walk and came back and it was wiped out. Then I won another $16 and it took it away right as I was playing. I don’t think this app is legitimate and needs to be reported.

They gave me a bonus of 100 euros with 100 euros deposit. I managed to play sportsbook and I was lucky I play with odds on the markets that they provided subject to winning and losing and after they have seen that I made 1000 euros from my bonus they accused me of breaking the rules and told me I wa

They gave me a bonus of 100 euros with 100 euros deposit. I managed to play sportsbook and I was lucky I play with odds on the markets that they provided subject to winning and losing and after they have seen that I made 1000 euros from my bonus they accused me of breaking the rules and told me I was cheating lol….the reduced my winnings to 100 euro and blocked my account They are a fraud and they are scamming people left right and centre…don’t even you dare please open this an account with these people…they are basically criminals working under a gaming license

Don’t you dare guys register with this site. Let me tell you what they re doing to me. Apparently they gave 100 euro bonus ( 100 deposit bonus) total 200 withdrawal. First they told me that bank roll is 5000 to finish and can withdrawal my funds. Granted. So I played sports book and from 200 I made it 1500 euros. What happens then? They restricted wagering limit to 2 euro maximum per bet. And had to reach 5000 wagering limit in a month. Please not that I’m a vip member with this site and my personal manager a guy so call Sanjay told me that there’s nothing he can do and I need to gamble 1500 euros on casino. Listen to this. I got lucky and managed to reach the 5000 euros gambling roll and they gave 1000 euros only to withdraw as per terms and conditions of the bonus which I didn’t argue as I knew. The problem was they needed a selfie with my document which I ve been trying to give for a whole day and keep telling me that’s it’s no good. I had an issue as well with a credit card that has bee. Replaced they re asking a photo of the said card which is impossible as I don’t have it any longer and told me that I can’t withdraw my funds till they get the selfie and the photo of the card which the card is destroyed and impossiblee to get.Don’t bother to register please. My funds are still in my account and impossible to withdraw and are trying the impossible for me not to withdraw.Awful experience. Is there anything legally to sue them for what they re doing Thanks

This casino is a money drainer! You can wager so much money and never get the bonus! If you do you’re lucky to win a couple of quid! I have made multiple deposits and never get the bonus and there are some games where I have wagered £50 or more and not even got a line win!! Playson games are a joke!

This casino is a money drainer! You can wager so much money and never get the bonus! If you do you’re lucky to win a couple of quid! I have made multiple deposits and never get the bonus and there are some games where I have wagered £50 or more and not even got a line win!! Playson games are a joke!! I have wagered over £300 and not won anything! Please don’t bother with this site unless you have money to waste.I will update if anything changes but I’m not holding my hopes up

Well i got a free 5$ bet on email and managed to wager it and withdrew 70 in the end, the withdraw did took a bit long for ltc, about 2 days but I'm happy I got it, and it was for free so I have no compains

CasinoJoy refuses to verify my KYC documents for the simple fact that I won and want to withdraw, it is a total scam, I do not recommend this fraudulent platform in any way, I can attach the evidence, they do not respond to emails, they automatically send you the same messages in chat when you ask t

CasinoJoy refuses to verify my KYC documents for the simple fact that I won and want to withdraw, it is a total scam, I do not recommend this fraudulent platform in any way, I can attach the evidence, they do not respond to emails, they automatically send you the same messages in chat when you ask them what is happening