Casino X— player complaints: 21 in English

To be honest, I expected a completely different attitude toward users. When a problem arose, I had to wait several days to get a response. By that time, I’d already stopped using the service on my own.

But there is absolutely no practical use in that bonus. They canceled my bonus while my bet was pending and when my bet won €240 they simply confiscated the winning. But I'm pleased to report that 23Cas.comis a legit casino. I'm happy I finally managed to find something that really works is it suppo

I can't withdraw my winnings. Support says there's a problem with the bank, and my account is now at zero.

Scam...do not use...played 2 slots on and off one day and did rather well....came back next day to play same games and received a message that they were no longer available in my area....horrible customer service as well...

Just for trying i tried it. I truly believe that it is a scam. I paid $15.99 for nothing. I will report it everywhere. People should not be fooled with this.

I couldn't withdraw my winnings, and after I contacted them, my account was deleted. I don't recommend them.

Unfortunately, I had to give that one star to write my review. Otherwise even one star is too many stars for the scam running x casino... i am not new at this to say this . I have been playing with different establishment to have the experience to know how the system works. Therefore, I'm telling y

Why does it take so long for withdrawals? Why do they cancel withdrawals and blame it on your bank,

Signing up is difficult they scan your face and getting pay out takes days. The sign up bonus isn't what promised.

From the start this app was garbage hard to navigate they don't give you your bonus when you sign on or your free spins just a bunch of lies

info18:48 (5 minutes ago)To meCasino-X is the most dishonest online casino site that exists on the face of the earth, real thieves, something never seen before, I'm going to spend a lot of time sharing everywhere and in all the online casinos review sites and believe me that the money you stole from

This casino is ideal for jackpot hunters, offering a fantastic selection of progressive games and a modern user interface. Unfortunately, the customer service team was slow to resolve my issue, and the live game library feels limited. It’s worth a try for the jackpots but not much else.

Total scam! Avoid at all costs unless you want to lose your money. They’ve never replied to any of my messages.

Feeling frustrated after getting no responses from the support team. My withdrawal requests have gone unanswered, and my patience is wearing thin.

dont paying dont pay this scam website dont play

Hello, my name is [EDIT] and I have an account with Casino X. I opened an account with them a few days ago, deposited 200€ and received the 300€ bonus, I then placed 10 bets and won some money. After that they contacted me about a breach of their terms. I did not know but I opened an account with them 3 or 4 years ago, I totally forgot about that in that time as I play in a lot of casinos and betting sites, I did not open another account to get their deposit bonus or anything, I just simply forgot in 4 years that I already had an account with them. I explained the situation, verified my account with them but now they confescated all of my money, the 200€ I deposited, the 300€ bonus and the 130€ profit I made.They do not want to return any of my money, not even my deposits as they say I betted with bonus funds and all bonus was confiscated. I placed bets with my own money, I understand that they can remove my bonus, the 300€ they gave me, but I deserve to receive my deposit back and the winnings I made with my own money, as if I had an account with them 3 or 4 years ago, never used that account in that time, and opened a new account as I had no idea I opened one 4 years ago it is simply not fair that they do not return my deposit. thank you for your help

$936 has been seized. The only explanation I got was that I abuse there bonus policy. On my request where exactly I abuse it, I got nothing but "we do not have to explain it to you". I've been playing at that casino for a couple of months. I made a number of deposits there. I had bonuses in my cashier section on 1st, 2,nd, 3rd, 4th and 5th deposits. But I never activate theme, because I'm not interested in bonuses. All I was interested is their tournaments. The prices for the tournaments are paid in bonus money. This is the only option. If I won some tournaments and get bonuses as a reward I abused their bonus policy? Why they do not put sign then: "You are allowed to play tournament, but you are not allowed to win". The tournament structure is like that. You play on slots on your own money and collect points for your play. After tournament finished every player is rewarded according to points one collected. That is all information I have today.

I want to share a story about Casino-X.com which I played on for some months over a year ago. First of all I won a lot on the casino: 5000x the bet on a high stake spin. It was a delightful Christmas for me and my family as I was nice enough to share a lot of the winnings with. (yes, I like to treat people around me, believe it or not). Got the money and didn't stop playing and won more and more until Yggdrasil decided to wipe all my money on one slot that maybe never should have been allowed to exist. Anyway it was me who pushed the buttons, so I can't do anything but to accept it. Furthermore I had a lot of discussions with the mentioned casino and a lot of complaints during the period even I was almost always winning every time I played (believe it or not, with a insane big bankroll you can get far). The representatives did their best to answer, but they had not good answers to my complaints so I usually gave up, but looking at previous dilaogues I think I should have been offered to close account or using responsible gaming tools. That's my opinion. Anyway after loosing almost everthing of my big wins, I finally choose to close my account permanently because the representative was getting rude and unprofessional and I said that this affect my life too much. One and a half year later (April 2020) I recieved 4 phone calls over a period of two weeks. I was tired of this number always calling so I checked who it was. It was none other than Casino-x.com. I contacted them and asked why they were constantly calling me. The representative told me that they could offer to open my account again and give me a bonus for approx. 50€ (converted currency). I was really surprised and asked if it was really okay to open a permanently closed account which it was. Then checking their terms it is actually not. After they did because I found it interesting to see if this was true, it was closed 30 min later. I asked the reason for acting like this and the representative said that it was a mistake, and that I was supposed to recieve this offer on another casino which is run by the same group... So not only did they break their own terms, they used my personal details on another site and tried to get me back to the "game" considering my history from casino-x.com and all the negative dialogue. I want to warn everyone about casinos proceeding this way. It is totally unacceptable and I have already informed Curacao-egaming, but I highly doubt they care (prove me wrong). Thanks for reading.

Offered me to open a permanently closed account which I said yes to just to see if they are insane and desperate enough to do.They did and after 30 minutes they closed it.I asked why they break their own terms and break international laws for permanently closed accounts and they replied it was a mis

Hello, I am a person named [EDIT]. I often play Casino X. I applied for payment of 40,000 yen from the casino yesterday night to the Eco Pazz. Withdrawal is usually reflected in less than an hour, but yesterday was not reflected even when it passed. I got an answer "I will reflect it within 24 hours" when I contact support, but it will not be reflected even after 24 hours. When I contacted the eco-petition, "The deal number of the casino is meaningless and can not be confirmed" was the answer. The support of Casino X does not answer when it only reflects "to investigate the cause" when it reflects. Online casinos in Japan are not very popular, so the country does not move, but is it also the online casino in your country? In Japan, we will not take such measures if we think customer first. When will my money be transferred I do not think that you can hear the voice of Japanese citizens, but please do not forget that someone is in trouble with the casino you manage.