JoyCasino— player complaints: 40 in English

I wanted to come on here to ask if thejoycasino.com website legit and actually pay you your winnings. ??? Because I’m having trouble with customer service asking me to make different deposits in order to withdraw my winnings which when I first sign up I had to deposit $200 , then $450, then $1500 an

I wanted to come on here to ask if thejoycasino.com website legit and actually pay you your winnings. ??? Because I’m having trouble with customer service asking me to make different deposits in order to withdraw my winnings which when I first sign up I had to deposit $200 , then $450, then $1500 and now $2,200 … which I already deposited a lot for them to keep saying because of security purposes and it’s always something different and tell me it’s the last deposit that I’m gonna have to make .

Total scam.. DONT PLAY Here.. verification takes forever and anything you send them come back rejected.. even chat told you to send id that and that section.

BE CAREFUL!!! I tried to deposit with AMEX. After entering the card numbers, nothing happened, but at the same time the AMEX account had received a withdrawal of 356 euros in Hong Kong dollars. I didn't immediately realize that this Casino was to blame. After that I did the same at their sister casino CASINO-X and the same thing again. They were in touch from Amex, otherwise I wouldn't have noticed this. The card was closed, I got a new one. I tried to deposit again and already for the third time at the same time the same amount left my account in euros with the same name, but nothing happened to the game account. Casino X explained that they do not accept Amex. It's strange that it can be found on the list and you can also enter the numbers. Now Amex is closed again and we are waiting for a new one. The author of the withdrawal is a clothing store. Just don't put your money or card details here!

BE CAREFUL!!! I tried to deposit with AMEX. After entering the card numbers, nothing happened, but at the same time the AMEX account had received a withdrawal of 356 euros in Hong Kong dollars. I didn't immediately realize that this Casino was to blame. After that I did the same at their sister casi

Waiting my withdraw. I update here if I get my wins and change the raiting. First I send my passport photo cause they needed it. Now they needed selfie with passport and A4 size photo of some bills. Well, i did it, now just wait. Meybe they´ll stole my ID. Lets find out.Update: Not suprised they wan

Waiting my withdraw. I update here if I get my wins and change the raiting. First I send my passport photo cause they needed it. Now they needed selfie with passport and A4 size photo of some bills. Well, i did it, now just wait. Meybe they´ll stole my ID. Lets find out.Update: Not suprised they want more info about me. Why they don´t tell all needs at the first"- Screenshot of your SEPA Account xxxx with your name and information visible."Update: 2 hour later. they send me that i have not made any transactions from my bank account so they cant accept the withdrawal. Thats not try and i sent them receipt to proof it.after that they send me again that i have to send another screenshot from my bank account, Scam...

To all potential clients of this office - BE BE VIGILANT.Registered on August 21, 2022, made a deposit, I received a bonus for replenishment, fulfilled the conditions for wagering.The balance turned out to be 356 USD.I made a request for withdrawal, here the circus has begun - upload a passport phot

To all potential clients of this office - BE BE VIGILANT.Registered on August 21, 2022, made a deposit, I received a bonus for replenishment, fulfilled the conditions for wagering.The balance turned out to be 356 USD.I made a request for withdrawal, here the circus has begun - upload a passport photo (uploaded), a selfie with passport (zugruzila). Then your account is verified. Doing the next withdrawal request. Support requests additional documents (contract with a mobile operator, photo with a leaflet papers with an inscription), I made all these documents. Next circus continues - they indicate the reason for some kind of duplicate account and accused of violating the rules of the BC. That's where it starts funny story - I registered for the first time and uploaded all documents, Support says that your data has been made registration, I'm writing - this can't be - my documents were used without my knowledge, I asked them a question, their answer is we we'll give you a video conference on Skype - I agreed and passed her. After I receive a reply by mail - In accordance with paragraph 10.7 according to the project rules, we will cancel all bets of cash. Result they are just scammers - who can accuse any client of duplicate account- request a bunch of documents from you - and not to pay you your own money. All the evidence I can provide.Beware joycasino.com .

Allowed me to gamble despite an active self-exclusion, refused to answer and refund Hey , I was banned for gambling problems forever without a way to unban my account! And this hapeend again on they just unban my account which is not allowed to unban ! So and it happened again with the same problem as before I just deposit all the money that I was not allowed to use. Why did they unban my account its not how it must works! Casino Refuse to refund self-excluded gambling problems they were notified and I have banned forever cuz of it! They not answer to my email and the chat ! And again they just temporarily ban cuz of the gamblimg problem wtf its not how it works ! Your account is temporarily blocked! Please contact support via live chat or email to find out the reason for blocking your account. Thank you and good luck! I want to have my deposit back! I made by tonight about 900 USD $ The casino is responsible for gaming as a policy of customer care and social responsibility. Refund my deposit on and do not allow broke the rules not really sad Kind regards, User

Hello! On April 24, I won a large sum at the Joy Casino, 193,000 euros. I put 18 thousand on the withdrawal of funds to the skrill. More than 3 days have passed, but the funds have not been received. I wrote to the support service, they asked me to send them screenshots from the skrill, everything was done. Then 4 days of waiting, after which I received the go-ahead to withdraw funds, but still nothing came. After another letter to the support service, I was informed that I needed to send another package of documents, utility bill, income statement, etc. I prepared all the documents and sent them. A few days later, I received an email asking me to hold a video call with them, where I should answer a support question and show the documents that I sent to them. Having contacted zoom, I did everything they needed, after which I was told to wait until they contacted me. Then I was contacted again from the support service and asked to explain where I got the funds for deposits and also explain the origin of the second account, which allegedly has my data, I sent them everything necessary and explained that I do not have any second account and the account where I made deposits and from which I played is my only active account (as it turned out, after a few hours, my account was frozen for the duration of the proceedings) . A week later, I get a message that my account is blocked: "Thank you for your patience while we investigated the activity of your account. While we appreciate your cooperation, we were unable to fulfill our anti-money laundering obligations when determining the source of the funds that you used with us. The documentation that you provided, as well as other accounts associated with you that were identified during our investigation, clearly show that you violated the Terms and Conditions that you agreed to when registering your account with the casino; we found a number of accounts registered with us that are associated with you that engaged in similar activities, which is strictly contrary to the rules. Namely, you have violated clause 10.1.5, which states: "10.1.5. collusion or attempted collusion and intention to participate, directly or indirectly, in any collusion scheme with any other player in any game you play or will play on the Web site.", as well as paragraph 5.5 "You can open only one account in the website." As a result, in accordance with paragraph 10.5 of the Rules and Conditions, your account was locked, but the account balance forfeited. After that, no one contacted me. The situation is outrageous, it looks like they just don't want to give me my money.

This Casino is probably one of the only go to casino's i would recommend to everybody. I have alot to say about Joy Casino.I've made about 50 deposits or more and never any issuesThe banking system is top notch!I Recommend Skrill or any deposit option for withdrawal.I get an average of about 6-20 mins before my winnings are in my account!Best Game Selection.Every Provider you would want including all the favorites!I had a wonderful time talking with a number agents who are the nicest agents on the internet.Agent Patrcia i'v known since Covid began and we have had great chats over time.Along with a number of other staff.All in all the best site along side its siter site Casino-XHIGHLY RECOMMEND TO ALL

won 2.3k dollars, when i was going to cash it out i could not do it. contacted support that i could not do it beacuse my profile was to new. I have had my profile for over 6 months... trash casino and terrible support. Choose something else if you can.

If you guys looking to have fun then this is the right website for you guys, but if you guys looking to have fun and win some cash then I guess this is not the right website that you guys are looking for. I've been playing on this so called Joycasino (should named unJoycasino instead) for more than 4 months and lost quite a bit of money on this website (well I know gambling is obviously high risking, but you win some and lose some right). However you will win small amount of money, and you will lose big big in this Joycasino website. I've had bought so many Sweet Bonanza and Sweet Bonanza X-mas bonuses, and other game bonuses as well, but I barely win anything especially when I made a big bonus buy on this website compare to casino.partypoker.com website. The casino.partypoker.com website paying is fair and randomly I think, but I do not know how this Joycasino website works.This is my own experience for more than 4 months playing on this Joycasino website. NEVER EVER ACTIVATE THE FREE SPIN BONUS ESPECIALLY THE REBATE BONUS WHATSOEVER. It is not what you think. "Whoever has activated these two FREE BONUS that I mention will understand why I said that". it is very tricky and almost feel like you got rig. It happened to me before. I guess I will never come back to this website to gamble again because there is no way that you can win.The support team and the service are excellent to be honest. Many thanks to Heather, the one who has been guiding me from the first day I know this website til now, and she always be with me when I needed her help. Thank you so much Heather.

If you guys looking to have fun then this is the right website for you guys, but if you guys looking to have fun and win some cash then I guess this is not the right website that you guys are looking for. I've been playing on this so called Joycasino (should named unJoycasino instead) for more than

Good day. On September 21, I won 15 thousand rubles at JoyCasino. I put them on withdrawal, but the casino blocked my account and after two months it debited all the funds from the account. An explanation came in the mail. "We inform you about the completion of the check, which was the reason for the temporary block of the account. First of all, we would like to apologize for such a lengthy investigation procedure. Believe me, this decision was as difficult for us as your expectation. According to the conclusion of the developer of the games Play'N Go, in the period from 17.09.2020 to 20.09.2020 inclusive, due to a configuration error, deviations from the norm were found in the following slot machines: - Beast of Wealth; - Temple of Wealth; - Celebration of Wealth. As a result, the players received a prize, which, according to the rules of the casino (clause 15) and the terms of using the slot machine, we cannot recognize as legitimate. Based on this, by the decision of the administration, the winnings received as a result of a technical failure are considered invalid." I believe that the player should not be held responsible for casino mistakes. You need to check the slots before uploading them to your site. If the developer issued a slot with an error, then this is clearly not the player's fault. Other casino companies paid their players all the funds in the same situation. Please return the money to my account!

Joycasino.com, casino-x.com, championslots.com License certificate at site is not working. The rules do not specify anywhere under which specific license and number they work. But they have a license emblem(just img) in the footer of the site. Simply put, they deceive the players, mislead them. Joycasino.com joycasino.com/en/page/fairgaming they write about eCogra certificate, but in real don`t have it. championslots.com championslots.com/about you can see, they cheat players by giving them false, inflated rates RTP. You can check real RTP here: https://secure.ecogra.org/certification/061c6b01-4df0-4ef7-9db2-91997ac7c4eb

Joycasino has cheated me since I have started playing in casino. Many time the winning amount has credited in my casino account without playing free spins but i could not have any video evidences for the same and many time i have told same thing to joycasino that your casino cheating me. This time i have got video evidence of the same. i had free spin in game bonnaza so closed the game after five minute when i have reopened game, it shows me that the free spin winning amount has been already credited and infact free spin also started. it shows the freespin has started casino itself and cheated me almost close to 10000USD. Hope to assist me to return my money which I have lost because of the joycasino.

I deposited total of 500 USD and start playing and I win, my balance becomes 691 USD. today I found myself blocked suddenly, and without any obvious reasons! please either activate my account again or withdrawal back my cash of 691 USD. thank you.

JOYCASINO - there is no listing for it above........... myself and my wife both opened accounts with this casino, we both played using our welcome bonus. We did not win any money. My wife then made a second deposit and wagered the bonus as stipulated and ended up with a balance of 300euros. When she requested a withdrawal her account was blocked and she was told that we could only have one account per household. We stated that we had 'been foolish' and had not read the terms and conditions properly. They informed us that if we sent in documents to verify our accounts they would see what they could do. Over a period of two weeks we did indeed send all the requested documents (several time) and eventually my account was unblocked (with 0 in the balance). My wifes account with 300euros in the balance still remains blocked. We have contacted them several times but they fob us off stating it is with their financial team. My wifes account is under [EDIT] and her username is [EDIT]. Can you help please