Jackpot City Casino— player complaints: 8 in English

The player from Iceland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Iceland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 Automatic translation:

The player from Quebec faced issues withdrawing money from Jackpot City after being prompted to redo ID verification. Despite her previous acceptance of a Medicare card, the casino now stated it was not accepted and required a driver's license, which she did not have, leading to denial of her earnings. She confirmed that her account had originally been verified in April and that two withdrawals remained pending since 7 August and 3 September. We were unable to resolve the case because the casino had a long record of no reaction and did not cooperate with our attempts to mediate. As a result, the complaint was closed as unresolved.The player from Quebec faced issues withdrawing money from Jackpot City after being prompted to redo ID verification. Despite her previous acceptance of a Medicare card, the casino now stated it was not accepted and required a driver's license, which she did not have, leading to denial of her earnings. She confirmed that her account had originally been verified in April and that two withdrawals remained pending since 7 August and 3 September. We were unable to resolve the case because the casino had a long record of no reaction and did not cooperate with our attempts to mediate. As a result, the complaint was closed as unresolved. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 17 Sep 2026 | Unresolved : 27 Sep 2026Automatic translation:

Reason: Verification issues Dear ask gamblers, I will do my best to explain why Im filing this complain. I decided one evening to try JackpotCity while sitting at the hospital. I had won a large amount of money so I decided to cash out some of the funds. On August 6th 900.00 was put into my account and on August 10th in 4 different different deposits totaling as a whole the sum of 600.00 was put into my account. I had funds left so I played a bit more and won a few games and my total came in at 2100.00. I left the fu as in there and the following day in my casino account the total was wiped out and the casino requested address information. One request was a utility bill. Our utility bill is in my husband's name so I wrote a letter to them to explain that and all I got was an automated response just like the original requesting proof of identity and address. My proof of identity had no issues. I had no problem sending insurance papers, taxes and bank statements but again no response. I uploaded, drivers license, tax bill. Today, I went on Jackpot city account and looks like my info was deleted. Im confused as to how they can deposit a total of 1500.00 without any verification but won't release my 2100.00 Im hoping you can resolve this issue as my husband just passed on Sept 1 2026 and I need these funds. Ill upload the info I have.

Reason: Delayed payment I have been waiting for my withdrawal since 18 August 2026I have verified my account and I have spoken to an agent who said the reason is the operation team needs to update my profile on the casino as verified. But it says I am verified. I have reached out multiple times by email for an explanation on why they are not withdrawing my funds and I have had no response from them. Jackpot city team has yet to answer me or pay me out.

The player from New Zealand deposited NZD $200 at Jackpot City Casino and received an additional NZD $200 in bonus funds. However, upon logging back into the account the next day, the balance was $0. Despite multiple attempts to contact the casino, the player did not receive an explanation regarding the missing funds. We were unable to resolve the case because the casino was under a No Reaction Policy and did not cooperate with our mediation attempts. As a result, the complaint was closed as unresolved due to the casino’s repeated non-response.The player from New Zealand deposited NZD $200 at Jackpot City Casino and received an additional NZD $200 in bonus funds. However, upon logging back into the account the next day, the balance was $0. Despite multiple attempts to contact the casino, the player did not receive an explanation regarding the missing funds. We were unable to resolve the case because the casino was under a No Reaction Policy and did not cooperate with our mediation attempts. As a result, the complaint was closed as unresolved due to the casino’s repeated non-response. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 12 Aug 2026 | Unresolved : 24 Aug 2026Automatic translation:

The player from Alberta requested a withdrawal three weeks ago but has not received a response despite submitting all necessary verification documents, including a driver's license and utility bill with the correct address. She has been waiting for over two weeks for updates after multiple email inquiries.

Is there a casino rep on this site?  I have a deposit that was accepted and is still not credited from July 1st. The live chat is not available and there is no email link that I can find.   Thanks   Dorothy

Hi, I made a withdrawal of 300 euros from jackpotcity casino with neteller, money went back to the account. Then I tried it with a visa card, money back to the account , now I tried another visa card again. Let's see what's going on .