Lemon Casino— player complaints: 7 in English

Reason: Self-exclusion I opened an account at Lemon Casino 15.september. I made several deposits, unfortunately i have gambling problems and i quickly decided i needed to close my account. I sent an email to the adresse the casino has under «responsible gambling», see screenshot. I clearly stated that I have gambling problems and i needed to close the account. The casino did not answer me, my account was kept open and because i have serious problems i kept depositing. I sent another email today to their email support adresse, but still no answers. Please! I need help to Get the account closed and i would like refund for at least part of the money I deposited since the first email I sent on tuesday. I deposited a lot, but would like a refund of 2500 EUR. --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. siw82 • Norway • 2 reviews 5 days ago Dear AskGamblers team I would like to inform you that the refund is received and this case is now resolved. Thank you Lemon Casino for resolving this issue fast. Regards siw82 • Norway • 2 reviews 6 days ago I did not Get a confirmation yet that the refund is transferred, as stated I Will update this complaint as soon as i receive the money. Regards siw82 • Norway • 2 reviews 1 week ago Hello! Thank you very much. I replied to the email you sent to my email adresse with my details and i Will update the complaint as soon as the money is received. Regards

The player from Austria was facing issues with withdrawing money as the casino repeatedly rejected the proof of his deposit made via Apple Pay, despite him sending it three times. We asked him for the latest submission details, the casino’s rejection reason, and whether any identity documents had already been approved, since payment-method verification was part of KYC. The player then marked the complaint as resolved, so we closed the case as resolved in our system.The player from Austria was facing issues with withdrawing money as the casino repeatedly rejected the proof of his deposit made via Apple Pay, despite him sending it three times. We asked him for the latest submission details, the casino’s rejection reason, and whether any identity documents had already been approved, since payment-method verification was part of KYC. The player then marked the complaint as resolved, so we closed the case as resolved in our system. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 28 Sep 2026 | Resolved : 30 Sep 2026Automatic translation:

The player from Poland accidentally created a second account at Lemon Casino, which led to the blocking of his account after he had won. While he accepted the confiscation of his winnings of PLN 5,000, he disputed the illegal confiscation of his own deposits and believed it contradicted fair play principles. We asked for clarification about the creation of multiple accounts and KYC status, but he did not respond to our messages or reminder. As a result, the complaint was closed for now because we were unable to continue the investigation without his cooperation.

The player from Hungary claimed that Lemon Casino wrongfully confiscated her entire balance of 93,828 HUF after she initiated a withdrawal, citing a violation of bonus terms. Although she acknowledged exceeding the maximum bet for the bonus, she contested that her original deposits should be refunded as per international gambling rules, and she sought assistance in recovering her funds. We reviewed the bonus terms and confirmed that the max-bet rule had been breached, which allowed the casino to confiscate winnings and bonus funds. After reviewing the circumstances, we also determined that the deposits could not be refunded solely because bonus play had been used and the wager limit had been exceeded, so the complaint was rejected.

The player from Germany reported that the casino had confiscated part of his winnings of 850 PLN. The Complaints Team attempted to gather more information regarding the bonus involved and requested the player to provide relevant screenshots and details. Due to the player's lack of response to inquiries and reminders, the investigation was unable to proceed further. Consequently, the complaint was closed for the time being, with the option to reopen if the player decided to resume communication.

Warning: It is not possible to withdraw anything on this site. The verification document that they ask for to be able to withdraw does not exist. They want a bank statement, in pdf format, that contains your full name, address, card number, and last deposit to them. I called my bank and they confirm

I urge you not to play here. 1) No customer support period. Live chat answers right away and directs all concerns to bogus emails. I have never received a response to any of my several emails. 2) They “took” $800 from me. I used my debit Mastercard to try depositing—all attempts to deposit via this