Celsius Casino— player complaints: 10 in English

The player from Ireland was unable to withdraw her winnings of 1853€ and 1300 USDT from Casino Celsius, which had been pending for three weeks. She had received limited communication from customer support, stating that payment methods were undergoing maintenance, while she questioned the validity of such delays. We closed the complaint as unresolved because the casino followed a no-reaction policy and no cooperation regarding the player's issue could be established.The player from Ireland was unable to withdraw her winnings of 1853€ and 1300 USDT from Casino Celsius, which had been pending for three weeks. She had received limited communication from customer support, stating that payment methods were undergoing maintenance, while she questioned the validity of such delays. We closed the complaint as unresolved because the casino followed a no-reaction policy and no cooperation regarding the player's issue could be established. Written by TomasComplaint Specialist Submitted: 02 Sep 2026 | Unresolved : 10 Sep 2026Automatic translation:

Player’s deposit refund has been delayed. [Deposit] — no_react_reg_bad

Player claims that payment has been delayed. [Payment] — no_react_reg_bad

Player’s withdrawal has been delayed. [Withdrawal] — waiting_for_casinoguru

The player from Norway has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Norway has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Hungary has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 22 Aug 2026 Automatic translation:

The player from Santa Fe faced issues with a deposit of 1,733 USDT to Celsius Casino, as the incorrect wallet address was provided during the transaction. Although the casino acknowledged they could refund the funds and requested a wallet address for reimbursement, the player did not receive the refund after 10 days, and there was no communication regarding the delay. The complaint was marked as unresolved due to the casino's lack of response despite multiple attempts to contact them. The player was advised to submit a complaint to the relevant regulator, as no further resolution was possible without the casino's cooperation.

Hello everyone, I want to share my extremely negative experience with Celsius Casino. My username on their platform is ▇▇▇▇▇▇▇▇▇. I placed and won several live bets on major sporting events such as NBA, Serie A, and Ligue 1 matches. My bets included doubles, triples, and quadruple accumulators — completely legitimate and standard strategies. After building up a balance of around $15,000, I requested a withdrawal. About one hour after my first withdrawal request, my account was blocked without warning. The casino accused me of “value betting”, which is absolutely false. I have never engaged in any forbidden activity. I simply placed normal live bets during well-known, high-profile events. I also tried to contact their support via email several times, but they never replied. It is clear to me that Celsius Casino is using fabricated accusations as a pretext to avoid paying legitimate winnings. I strongly advise everyone to be extremely cautious with this operator. Has anyone else experienced similar problems with them? I am preparing to report this situation to gaming authorities, regulators, and major review sites in order to prevent others from being scammed. Thank you for your attention.

I asked celsiuscasino.com for account closure on 30. september after losing **5992 USDT** between 27-30. september , and again on 5. october i wrote an email asking why they had not closed my account as i requested. In the period from 5. october to 4. november i lost another 6163 USDT, and i did write again to casino why they did not close my account, they still do not reply and my account is still active. I have both written email from my primary email, and from my other hotmail and on their Discord support, and they ignore/never reply. Total losses at Celsius since account creation on 29. september is 12156 USDT, so first dispute is the losses made in the period after account closure request was asked several times, which is in total 6163 USDT. The second part of the dispute is if i have a case regarding the total amount in total of 12156 USDT due to invalid casino terms, so the account was created under false pretenses that the casino had a valid Curacao 365/JAZ license. Celsius Holdings N.V. operating casino **celsiuscasino.com** is actively operating and branding themself as a Gaming Curacao casino licensed by Gaming Services Provider N.V. 365/JAZ. During account creation on 29. september they sent me an welcome-email with the attached PDF file with the terms and conditions (I have attached email screenshot and PDF file here). In section 1. Introduction, they say it is operated under No. 365/JAZ issued by Gaming Services Provider N.V. Furthermore on celsiuscasino.com in their website footer, it also stated it is licensed by 365/JAZ issued by Gaming Services Provider N.V. (I have attached screenshot), it was first after i contacted the casino about this, that they suddenly changed their website footer licenses, however they have still not updated their own terms, it still states that celsiuscasino.com is licensed by 365/JAZ issued by Gaming Services Provider N.V. I have also attached screenshots of this. I find it very worrying that in those terms, they states that their casino is operating and licensed under Gaming Services Provider N.V. 365/JAZ, because when i visit Gaming-curacao.com they very clearly states that 365/JAZ is expired from 18. august 2024, and all sub-licenses and master license is void and not valid anymore, and account creation on their website was 29. september, so after this period they sent me terms pdf and still shows on their website. Since Gaming Curacao write that it is prohibited and considered fraudulent and illegal to actively convey an extension of the 365/JAZ license, the celsiuscasino.com is operating illegally under this license! If they were operating under another license, they should not actively promote as a Curacao 365/JAZ licensed casino in the terms they send to customers during account creation, and still on their website footer and terms it still says they are licensed under Gaming Services Provider N.V. 365/JAZ license. I have tried contacting 365/JAZ regarding casino ignored my request for account closure, but regulator writes that their license is ceased and therefore they no longer process complaints. How can a casino actively say that players are protected with Curacao 365/JAZ license, when that is not the case and the license was ceased? That should be illegal right?

Hi celsius casino is a scam I deposit about 3k , one week now i made a withdrawal 500€ I didn't get my withdrawal they don't answer me nothing. Is there no rules for casinos that are scamming us the players?