Instant Casino— player complaints: 29 in English

Player’s withdrawals are delayed and declined. [Withdrawal] — waiting

Player faces self-exclusion control failures. [Self-exclusion] — rejected

Player's winnings are being unlawfully withheld. [Winnings dispute] — unresolved

Player's account is restricted, winnings are delayed. [Account] — publicity_helped

## Complaint against Instant Casino – Account blocked without a clear explanation I am submitting a complaint regarding the blocking of my Instant Casino account and the lack of a clear explanation from the operator. The account was registered with the email address **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇ My account was blocked while I had funds in the account and an active withdrawal request. At the time my account was blocked: - My account balance was **€538.23**. - I had a pending withdrawal request of **€200**. - I also had open bets with total stakes of approximately **€138**. Some of these bets were still unsettled when my account was blocked, so I cannot determine the exact final amount that should be available to me until all of the outstanding bets have been settled. I have contacted Instant Casino several times in an attempt to understand why my account was blocked and to resolve the situation. Unfortunately, I have only received generic responses and have not been provided with a clear and specific explanation of the reason for the account restriction. I would therefore like CasinoReviews to assist me in resolving this matter. Specifically, I would like to know: 1. What is the exact reason why my Instant Casino account was blocked? 2. What specific term or condition of the operator's Terms and Conditions was allegedly breached? 3. Why has the operator not provided me with a specific explanation despite my repeated attempts to resolve the matter? 4. What is the correct amount of funds owed to me after all open bets at the time of the restriction have been settled? 5. If the account was blocked incorrectly, I would like the account and/or my remaining funds to be restored as appropriate. I have already attempted to resolve this matter directly with Instant Casino, but I have not received a satisfactory explanation or resolution. Unfortunately, I currently cannot access my Instant Casino account, so I do not have access to my account history or withdrawal history. I also did not take screenshots of my account before it was blocked. Therefore, I am unable to provide screenshots or account records from the time when I still had access to the account. I can, however, provide the correspondence I have had with Instant Casino regarding the account restriction and any other information that may be available to me outside of the blocked account. I would appreciate it if CasinoReviews could review my case and contact Instant Casino to obtain the relevant account information and clarify the reason for the restriction, as well as determine what funds, if any, remain owed to me. Thank you for your assistance.

The player from the Netherlands faced unlawful withholding of €1000 in winnings and the removal of €200 without evidence from Instant Casino. He had completed all wagering requirements, and his funds were clearly marked as withdrawable, yet the casino ignored his formal complaint and provided no proof for the actions taken. We asked him for bonus, KYC, game, and email details to investigate the case, but he did not reply to our follow-up messages or reminder. As a result, the complaint was closed due to lack of response and no further investigation could be carried out.

The player from the Netherlands had been trying to withdraw his winnings for over six weeks, with multiple requests cancelled and one declined without explanation. He had submitted a formal complaint but continued to receive vague responses and delays regarding the status of his withdrawals. He confirmed that his account was fully verified, the withdrawal had been requested by bank transfer, and the winnings were not tied to any bonus. We contacted the casino, extended the deadline, and after the casino later confirmed the withdrawals were being processed and the player confirmed payouts were arriving after a few days, the complaint was marked as resolved.

I want to report a serious issue with Instant Casino. I have been playing heavily over the past 18 days, with total deposits exceeding €16,000. Based on their own promotional terms, I earned a significant amount of cashback (approx. €400). However, as soon as I reached out to discuss my net losses and responsible gaming, they summarily blocked my account. They are now refusing to communicate and, more importantly, they are withholding my earned funds. A casino has the right to close an account, but withholding a player's balance or earned cashback is predatory behavior. I have already sent a formal legal notice, which they ignored. Beware of this operator; they are quick to take deposits but will ghost you when it's time to pay out cashback. Disputed amount: 400$ Casino: Instant Casino Case #: 3895

I am a player from May - I reached already level 7 so I should got vip invitation at level 6 but nothing happened. I pushed that case by telegram also but always same story.Avoid that casino, they dont care about their own rules.

This casino is scum. As long as you deposit it's no problem but when you want to withdrawal the problem will begin and they asked me to send a photo from both side of my bank card to accept my withdrawal They are thieves

If I could give 0 stars I would. I made a withdrawal on 22nd November 2025 and my account has now been completely closed. I have spoken to complaints and customer services to keep being told it can take up to 30 days for a refund. It has now been 3 weeks so far. This used to be my favourite casino a

After letting me deposit thousands of euros they wont withdraw after I won once. They keep saying I deposited via third party and needed documents of it. After sending EVERYTHING they asked for they still wont withdraw the money and keep my account closed. But depositing money was never an issue. Th

I’m writing this review in the hope that Instant Casino will finally respond and resolve my case.On 16 November, I contacted support from my verified account email about a withdrawal of €1,500.They only replied once and asked me for a bank statement for the account I want the payout sent to. I provi

I am very disappointed with my experience at Instant Casino.After the casino stopped operating in my jurisdiction, my account was closed and I was told that my remaining balance would be refunded once I completed a verification process.I fully cooperated and submitted every document they asked for —

Instant casino lol. Started using this casino a while ago with no problems. Until I placed a bet which they had provided the wrong stats and based their bets off these stats. The bet went on to lose and they wouldn't refund even tho they had incorrect stats and bets. I went back and forth with custo

Customer service play god with your money they cancel all your bonuses and pay you when they decide to. If they do at all. They make it ultra difficult to communicate with and start their crap when a payout is due. Avoid them at all costs. Scumbags.

Its a scam casino. They don't payout instant. I asked for a withdrawal and its stays for more then 2 days on 'initiated'. Deposits are instant and if you ask in the live chat what the status is, they say they have a 'high volume' of withdrawals and you are in an automated queue. SO ITS NOT INSTANT A

Started using it a few days ago and it has been horrible. Have been waiting two days for the withdrawal and they have provided no support at all. Haven’t replied to emails or anything. Recommendation would be to not use the app

Spend more than 20k in total while with this casino, not getting appreciated at all, declining to provide bonuses for being loyal customer. Slots arent paying just eats your cash

They have also just tried to get this review taken down but failed!! Avoid at all costs!! 12 months later and still no sign of my 1.7k euros. Back and forth for nearly a year still no able to give me a trace code to give to my bank. Always the same excuses! Avoid this casino at all costs. 326 emails