Instant Casino— player complaints: 29 in English

This is the worst casino I ever played no Joke the slots dont pay at all en de service is bad

As soon as you deposit money there is no problem, but when you want to cash it out they come up with all kinds of excuses. Definitely do not become a customer of theirs.

Has anyone actually ever had their withdrawal processed quickly?Have a pending withdrawal for $1K AUD. I've had nothing but issues. Generic responses from chat. I've had no response from complaints. No request for further information.My other withdrawals for less than $300 still never get processed

There’s no problem with depositing money….but when you withdraw then the problems start! They keep sending emails with third party issues etc. Keep in mind they’re asking you to provide info and documents that aren’t related to the withdraw. And therefore are violating your rights by holding back pa

This casino seized my funds after claiming I was using automated tools in gameplay which I never did. I have tried to get my money back by emailing their complaints email but they have refused. I filed a complaint with Gaming Control Anjouan, AskGamblers, and CasinoGuru. I will also have no choice b

On December 20, 2024, at 12:31 UTC +1, I made a deposit of 1,554.79 EUR into my casino account by transferring a total of 1,670.96 USDT. This transfer was executed precisely following the instructions provided within the banking section of my casino account. At the time the transfer was credited to my casino account, however, there was a significant discrepancy between the EUR/USDT conversion rate applied by the casino and the actual market exchange rate. Specifically, the rate utilized by the casino was approximately 3.4% less favorable than the prevailing market rate. At the moment I initiated the transfer, the casino's banking section displayed a EUR quotation significantly higher than the amount that was ultimately credited to my account. More concretely, the quoted exchange was nearly equivalent to the actual market conversion rate at that time, resulting in the expectation of receiving approximately 3.5% more EUR compared to the final credited amount. Given that the quoted EUR value closely mirrored the actual market conversion rate at the transfer's time, I did not perceive any reason to doubt or document the exchange calculation specifically during that transaction. Consequently, I did not capture a screen image displaying the quoted conversion at the exact moment of deposit. However, four days later, on December 24, 2024, I took precaution to document the casino's practice through a screen recording of the banking section. This recording clearly shows that the casino was still quoting an exchange rate nearly identical to the current market rate. Given the consistency demonstrated, it is highly plausible, therefore, that the rate quoted to me on December 20 was also in line with the market's actual exchange rate at that point. Importantly, fluctuations in the USD/USDT pair remain negligible for these purposes, with the value of USDT constantly hovering very close to USD at a 1:1 ratio. Hence, these differences cannot account for the observed discrepancy. The casino has responded that the transfer cost disparity stems from fees applied by “my payment provider.” This explanation does not hold validity, as the fee dispute does not involve blockchain transaction fees, which were separate and already covered by me. I emphasize that I executed the transaction under the explicit premise that the conversion rate would reflect the market rate closely. The significant 3.4% deviation resulted in a loss of approximately 53 EUR. Had I known that I would have to pay this amount in currency conversion fees, I would not have made the transaction. I assert that the casino is accountable for transparently communicating its conversion fees and, at the very least, not portraying them as significantly more favorable than what they truly are. Consequently, I request reimbursement of 53 EUR.

Hello CasinoReviews Team, I am writing to file a complaint against Instant Casino regarding my pending withdrawal, which has yet to be processed despite my repeated attempts to contact their support team. Here are the details of my issue: - My account at Instant Casino is fully verified. - I have been waiting for my withdrawal for an extended period with no updates. - I have sent multiple emails to Instant Casino's support and complaints departments, but they have not responded. - I have grown increasingly frustrated and feel I have exhausted all other avenues. I would appreciate your assistance in mediating this matter and helping me recover my winnings from Instant Casino. Please let me know if you need any additional information or documentation from my end to facilitate this complaint. Thank you for your help and support. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dear Sir/Madam, I have been playing on Instant Casino for several months, and until recently, my withdrawals were processed normally and on time — sometimes even within a few hours. On April 8th, I made a withdrawal of €440. On April 9th, the withdrawal was marked as “successful,” but the funds never arrived in my bank account. It has now been over one month and ten days, and I still haven’t received the money. I have been contacting the casino every single day via email. However, their responses are always the same: that they are “working on it” and have “no updates.” I also submitted a complaint on Casino Guru, where the casino finally responded, admitting there was a mistake and claiming that I needed to go through a verification process in order to receive the funds. I completed the verification process and provided all requested documents. On May 9th, they told me that the payment had been made to the bank account I had provided, and that “everything was fine.” However, on May 12th, I informed them that the €440 had not been deposited into my account. They then changed their story and said the money had not actually been sent — which means they lied to me. Since then, I have continued to contact them every day, and I keep receiving the same generic replies: that they are “looking into it” and still have “no information.” To make matters worse, shortly after this issue started, my account was closed by the casino, and I am no longer able to log in. My complaint on Casino Guru was marked as unresolved, because the casino stopped responding again. Even as of a few hours ago, they are still sending the same vague replies. I have explained to them countless times that I urgently need this money, but no one seems willing to actually help me. Please, I am kindly asking for your help. Is there anything that can be done to help me recover the €440 that is rightfully mine? Thank you very much in advance.

Hi, I have deposited via BTC towards instant casino. This has been the 2nd deposit. The 1st one I did was also not added to my account, but after raising this issue by them, it was added like 2 to 3 hours later. The 2nd deposit is now missing since saturday and apparently they are still looking in to this. But I mean how can that be, if you can find the first one in only a couple of hours? It was sent via the same btc wallet to the same receiver, so how hard can it be? Can you guys pls escalate? Disputed amount: 0.00590349₿ Casino: Instant Casino Case #: 3198