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Ice36 — player complaint #62675, 2021-01-19: withheld payouts

Ice36: a player complaint filed on 2021-01-19, about withheld payouts, 2,573 GBP in dispute, status — resolved. Published on CasinoReviews. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2021-01-19 CasinoReviews Withheld payouts Resolved

Ice365 - Customer well being

I opened account with ice365 on Friday evening, they never asked me for verification documents before I deposited in the space of 1 hour they allowed 22 deposit transactions totalling £2573.00 I had no idea how much it was getting upto I didn't think for second anyone could be allowed to do that without one piece of identity documents being provided, then 3 days ago I tried to withdraw my last £50 and they wouldn't allow it demanded I sent documents which I did do still no refund I hope it isnt legal they allowed all them deposits without verification.

Complaint data

Case number
#62675
Filed
2021-01-19
Status
Resolved
Category
Withheld payouts
Disputed sum
2,573 GBP
Place among complaints about Ice36
4 of 5 by date, newest first
Source
CasinoReviews — original ↗
Text
100 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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