ICE Casino— player complaints: 12 in English

"I have provided every document for verification, but I have been trying to withdraw for 4 days in a row. Every time, they cancel my withdrawal and keep telling me they are still working on it. At first, they said they were checking my account, then my activity, and then my documents. Every time, th

Reason: Declined payment I have been trying to withdraw 578 SEK for a while. They keep telling me I need to verify the withdrawal address. But when I follow their steps directly. They decline the verification. Yesterday I told them I was gonna submit a complaint if they didn't approve my withdrawal. They replied with: "You are now a verified player and can withdraw funds." I made sure to ask if that exact wallet I was trying to withdraw to was approved, and they replied: "Yes.", yet they still declined my withdrawal

My experience with Ice Casino was extremely disappointing. I had around €100 in my account while I also had an active bonus. Because of the bonus conditions, around €100 was removed from my balance, and I was left with only about €9, which was apparently the maximum amount I could receive from that

This site took 340 of 380 and left me with 40 in my account . Then they came with a lame excuse about bonus etc ... They are ripping plyers of with false bonuses and wagers etc , so you cant win back enything on this site to withdraw ! Stay the heck away !!! And now they want info about my experince

Verification for ID was quick yet still waiting for payment Verification shows fully verified. Chat not helpful. They keep rejecting my withdrawal hopeful hear back soon as I would like to deposit and play again but will wait till withdrawal is processed. Ice casino needs to be more truthful of the

A cheating casino. Wont give payouts and will find a way to confiscate winnings. Such a scam! Dont ever play in this online casino ever. You will just have a big problem after winning.

I am a fully verified player at Ice Casino (verified since 2023). I am filing this complaint because the casino confiscated my legitimate winnings of **70,000 PHP** due to a single, accidental VPN login that occurred several hours after my winning session ended. ​**1. Timeline of Events (Based on Evidence):** - ​**April 21, 2026, 14:15 (2:15 PM):** I logged in using my legitimate local ISP in the Philippines. This was a clean, non-VPN session. - ​**Winnings Period:** During this Philippine session, I played and won a total balance of over **70,000 PHP**. My game transactions (see attached PDF) confirm that by **21:14 (9:14 PM)**, my balance was already **70,484.40 PHP**. These winnings were earned entirely on my local connection. - ​**The Accidental Login:** On the same day, **April 21, 2026, at 22:41 (10:41 PM)**, I accidentally logged in while my VPN was active and set to **Japan (IP: 157.7.202.xx)**. This was a brief login that occurred nearly 1.5 hours AFTER my balance reached 70k. No significant gameplay or "advantage-seeking" occurred during this 10-minute Japan session. ​**2. Proof of Admission/Bad Faith:** The casino's customer support acknowledged my situation but only offered a **2,000 PHP bonus** (with x5 wagering) to unblock the account. This offer is unacceptable because: - ​Confiscating 70,000 PHP for a minor, post-winning technical oversight is a disproportionate penalty. - ​The offer to unblock my account proves that the casino recognizes me as the legitimate owner and not a fraudster. They are simply using the VPN rule to avoid paying out a large sum. ​**3. Request:** As a verified user for over a year, I am asking for the full restoration of my **70,000 PHP** balance. The VPN login was an accident and did not influence the generation of my winnings in any way.

This casino only accepts deposit, no withdrawals are allowed, not even less than $100 of your winnings. Whoever is the owner of this casino should listen carefully. you should be ashamed of yourself. Too much greediness will never bring you anywhere... I hope you realize this very soon. Goodluck

This is scumbags persons who work on this project No chance to win any free spins but if u got it U will win 1 2£ on bet 1£ for spinDont waste your time money and nervous avoid this site

I have around 148€ in my account they blocked my account without any proper reason..There customer care said i won because of safe betting I don't what the shitt is safe betting.and how can anyone make 148€ from 25€ using it I also made a deposit in my account.

This casino is the worst casino ever, all it does is eat and eat and never gives back.

Do not give them anything, the model is low bets ar3 tolerated but if u win anything substantial u will not get it. Ever. Specially if a bonus was used