Heats Casino— player complaints: 26 in English

Unverifying accounts after a year BEWARESite is unverifying winning accounts after a year. I'm 4k up, no issues then boom - 1 year later suddenly my pictures are 'bad quality' odd - they were fine for a year.Fighting to get funds out.Scammers

Reason: Verification issues This is an odd one. I signed up at Heats about 6 months ago; my ID and selfie were verified. See attached deposits and withdrawals (Withdrawals are blocked until you verify).Did the casino unverify the pictures? Said they were bad quality (I have included the new pics uploaded and old ones here; you can see they are not bad quality and taken in HD).Have been seeing reviews about this popping up on Trustpilot and then taking ages for new docs to be verified or accounts closed with no explanation?I have €600 in my account, which I would like to withdraw some and play with the rest, but so far my pics have been verifying for 7 days?Some help would be very much appreciated.

Reason: Verification issues Hello, My account has been pending validation for 5 days. I deposited €1000, and my balance has increased to €5000.My ID card has been successfully validated; all that's left is the selfie.They already asked me to resend the selfie because I wasn't holding my ID card in the photo (It would be more honest to specify this directly on the website).So I sent back the new selfie, and despite waiting another 48 hours (the maximum waiting time indicated on their website).Despite several discussions via chat or email, I always get the same answer that can be found on all forums or specialized websites: "you have to wait".Given the large number of similar cases, I don't want to waste any more time unnecessarily, and I'm asking for your help to resolve this problem. For your information, I've never had a problem with their other casino, Deloro.I will continue playing at Heats Casino if the problem is resolved quickly. But with this kind of method, trust disappears rapidly. I currently have €4820 in this casino, and I would like to finally be able to withdraw some of it.I have all the screenshots, videos, and transaction numbers that could help resolve this issue.Thank you --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. M0N0 1 week ago Hello everyone I confirm, my account is validated and I was able to withdraw €1000. I thank both parties for helping to resolve this dispute. I wish you a pleasant day. AskGamblers • Support Team 1 week ago Dear @M0N0,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Heats Casino • Representative 1 week ago Dear All, We would like to provide a formal update regarding this complaint. Following our internal review, we requested a final assessment from our payment provider in order to verify the status of the player's payment profile and ensure that all compliance and payment checks had been completed correctly. We have now received their official response. The payment provider has reviewed the documents requested and the account is fully operational, with no active payment restrictions, limitations, or outstanding compliance issues affecting the account. The payment profile has been validated, and the account is able to operate normally. Based on this confirmation, we consider the matter resolved from both the payment and compliance perspective. The player may continue using the account and its available payment methods in accordance with our Terms & Conditions.

Guys be careful whit this casino i play here like 2 years,in the begining they let to win something but now my depo is like 25 000 euro .the games which i like like hacksaw provider they changeing evrything like wining procent evrything they are scaming us .be smart and choose another casino toda

The player from the United Kingdom experienced a week-long delay in account verification and received inconsistent responses from customer service. He was unable to withdraw his funds despite being ready to continue wagering. We closed the complaint because he did not respond to our follow-up messages, inquiries, and reminder, so further investigation could not continue. The casino stated that his account was verified within its standard timeframe after it requested additional KYC information, and that the matter was now resolved.

The player from the United Kingdom reported that Heats Casino had blocked his account just minutes before a cashback, resulting in a loss of approximately £550. He expressed concern about scams within the casino. We reviewed the case and determined that the cashback funds had not yet been credited to his account at the time of closure, and no real money balance had been withheld. According to the casino's terms, cashback could be withheld at the casino's discretion and was not payable on closed accounts. Therefore, the complaint was rejected as the casino had not withheld legitimate real-money winnings.

The player from the Netherlands filed a formal complaint against Heats Casino for breaching the Responsible Gaming policy, which resulted in a loss of €9,700. They informed the casino of their gambling issues and requested a deposit limit, but the casino removed it without the required grace period, leading to further losses. The player requested an investigation and reimbursement of the lost funds. We were unable to continue the review because the player did not provide the requested evidence or respond to our messages and reminders, so the complaint was closed for the moment.

Denies Max win, refuses to give out logs or information about slot, history and logs from when max win happened. Also refuses to give out friend referral earnings that i have been trying to get paid out for almost 2 months. Support is just dodging me at this point. Overall a miserable casino with te

Unfortunately I got scammed by them, lost £200 and they gave me a bonus on it, played up to £800 and withdrew and "got lost" in the system. Just a pity they keep getting away with it.

The player from Croatia faced a delay of 17 days in the verification process after winning 339 euros using a reload bonus. The casino’s policy suggested that players needed to continue gambling to expedite verification, which he deemed unfair and non-transparent. The player submitted his ID card and selfie for verification, which was eventually completed, allowing him to request a withdrawal. The complaint was closed by the Complaints Team due to the player's lack of further communication, with the option to reopen it if needed.

Dont not play on this casino. They will take your money out of your bank and not put it in your account. Happened twice to me now. All they say is show us proof. AVOID AT ALL COSTS

This is scam casino. I registrated and make deposit then start to play game " Burning slot egypt quest" then get scatter simbol and winned 52.99 after one spin funds are disapered but eqist in game history. Support telled me that he does not see it ( im sended screenshoot with win and number id) . W

My experience with this casino has been disappointing overall. When I first joined, I managed to win around £1,000 which gave me confidence in the platform. However, over the past two years, I have consistently lost money and found it increasingly difficult to trigger bonus features on the slots. Ev

You can never live with multiple deposits and 0 payouts a day, it's a big deception for the good guys, I think they should write, no one should deposit, it's just a loss, 0 profit, avoid it, you'd really get money, it never comes, it's a real shitty place, they deserve to be shut down... crap

Every aspect of the site needs work. Where do i start won 700 Canadian dollars proceeded to send my verification pics than nothing for over a week so i assumed it was fake site or a scam than outta nowhere after i told myself if i can't have it no one can so went crazy with max bets boom verified th

I don't have anything positive to say about this site Deposited to get the bonus and all of sudden I didn't deposit enough try to get on chat only to be kicked out

All empty spins, I deposited £80... very poor casino, I don't feel any pleasure because there is absolutely no winning and the deposit money is lost within 5-10 minutes.

Avoid at all cost and let these scumbags d*e from hunger and go to hell, winning there is possible I hit max win on chaos crew 3 and made about 47k EUR from 20 EUR deposit but when casino easily take your money after you dare to win they will find anything to not pay you. Execuses they gave to casin

Most rigged casino. On slots you winning 1/10 of bet most time. If you buy bonus in 98%you win just like 5% of your bet. I try play for 1500$ and win nearly nothing. I bought 4 x bonus for 160$ and max win was 35$. Don't play there !!! They are most desperate to just take your money...Look at good

Very bad casino first time i won 1000 euro but now i only losing for 2 years slots give very dificult a bonus and when it gives on a highbet not even a 20 x its a shame this casino they are pure scamming people just stay away from here there are much better casinos lost almost 6000 here people stay