Heats Casino: 26 complaints filed in English across 4 platforms, disputed sums €16,774 · £1,050. Most of them are about game fairness (35%). Risk index 19.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.
The English-language record holds 26 complaints from 4 platforms; 20 carry no status from the platform. The latest one is dated 2026-09-30.
What do players complain about?
Mostly game fairness — 35% of cases, then verification (27%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 26 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 19.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 26
29.03.2026TrustpilotWithheld payouts
Bit of a different story to the other 1 star reviews on here. I liked this casino I had withdrew small amounts a couple
Bit of a different story to the other 1 star reviews on here. I liked this casino I had withdrew small amounts a couple times which were instant and they were always generous with cash back and bonuses. However now I have won a decent amount and it’s nearing on two days with no sign of my money they
13.03.2026TrustpilotGame fairness
What i can say about this casino ,guys dont believe this rating which you see here in trustpilot is not true !!!! .When
What i can say about this casino ,guys dont believe this rating which you see here in trustpilot is not true !!!! .When you are new and you start to play here they gonna let to win some money but later you gonna loose everything what you deposit .when i start to play here in beggining they let to
10.03.2026TrustpilotGame fairness
The rtp is rubbish there where 2 occasions when 100 euro returned nothing when I questioned it I was told to try somethi
The rtp is rubbish there where 2 occasions when 100 euro returned nothing when I questioned it I was told to try something else but they where all rubbish .. be careful
20.02.2026TrustpilotWithheld payouts
Avoid this platform, they have no good intention for their users. I have winnings and when I wanted to withdraw I realiz
Avoid this platform, they have no good intention for their users. I have winnings and when I wanted to withdraw I realized my money has been wiped off my account. It's so dishearten and unpleasant because I have been playing games here from the money I made from Cropmines. I had to invest my remaini
12.02.2026TrustpilotVerification
same people deloros casino.these are scammers .i won 5600€ with 100€ deposit.they delayed the verification by purpose so
same people deloros casino.these are scammers .i won 5600€ with 100€ deposit.they delayed the verification by purpose so i played every thing away.on live table roulette 34x losing spins in a row to wipe out my balance.you got it?with 100€ i made 5600€ and after with 5600€ i made zero!!!
Stay away from this brand. Their sister casino Heats are scamming me and they removed 15000 balance from my account. They double capped my balance after finishing the wager requirements of a deposit bonus that i got, and removed 15000 balance, although they had already capped my wins when i finished the wager requirements. they also made a last minute change to their rules to fit in my situation. Although both casinos have same terms and the only thing that changes is their name, they added a single term which fits in my situation. very shady. of course i find that double capping winnings is a unfair practice to the players.
