Grosvenor— player complaints: 44 in English

44 Complaints

12▲ Last 30 days · was 8

0 Unresolved

15.579553488866d Last complaint

18.4 Risk index

£9,680 Disputed sum

Grosvenor: 44 complaints filed in English across 2 platforms, disputed sums £9,680. Most of them are about game fairness (50%). Risk index 18.4. Texts below are the players' own words, as published on the source site; last complaint 2026-09-25.

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What players complain about

Game fairness 50% 22

Other 18% 8

Bonus terms 14% 6

Account blocks 7% 3

Withheld payouts 7% 3

Verification 5% 2

Status unknown 39 Resolved 2 Closed, no outcome 2 Rejected 1

Sources

Trustpilot 39 CasinoReviews 5

Complaints by month

Questions and answers

How many complaints are there about Grosvenor?

The English-language record holds 44 complaints from 2 platforms; 39 carry no status from the platform. The latest one is dated 2026-09-25.

What do players complain about?

Mostly game fairness — 50% of cases, then other (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 44 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 18.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 44

25.09.2026 Trustpilot Game fairness

Shite site, all games crash, always error, loose 10-15 pounds and error, bonus never come.

25.09.2026 Trustpilot Game fairness

Grosvenor casino is the biggest scam that is online, it's not worth playing there, you'll never win anything, I lost alm

Grosvenor casino is the biggest scam that is online, it's not worth playing there, you'll never win anything, I lost almost 30f thousand at this casinoAnd they still don't pay anything, bosuns 5f they pay 80f and before you get bosuns you have to rip at least 500f I have recorded over a thousand vid

25.09.2026 Trustpilot Other

utter garbage site, you get the free spins and bonus, but have to use them on the crappest game..1st and last time i vis

utter garbage site, you get the free spins and bonus, but have to use them on the crappest game..1st and last time i visit.

23.09.2026 Trustpilot Account blocks

Dont do it Who ever you are, Use the money for anything else, they will let you sign up all cushty barii then they wont

Dont do it Who ever you are, Use the money for anything else, they will let you sign up all cushty barii then they wont let you back in your account for no apparent reasons calling it technical problems, then u ask for your money back they just ignore ignore ignore!

21.09.2026 Trustpilot Verification

If I could give no stars, I would. Signed, deposited £200. Wouldn't let me back on the site. Called them only to be t

If I could give no stars, I would. Signed, deposited £200. Wouldn't let me back on the site. Called them only to be told I did not pass the security questions.Bunch of SCAMMERS! Lost 200 and didn't even play!

21.09.2026 Trustpilot Game fairness

Don't play here disgusting company telling me frustrated they don't play or test their games because I lost £425.00 told

Don't play here disgusting company telling me frustrated they don't play or test their games because I lost £425.00 told I had a problem suspended my account all for saying basically ur games are rigged 6 big bass games all paid the same 35.00 at 50p before losing 127.00 played also with xbet diffre

19.09.2026 Trustpilot Game fairness

Horrible casino you just loose your money its a scam

18.09.2026 Trustpilot Bonus terms

Total rip off.. put in £120. Got the winnings to £200 but couldn't withdraw it. Said I had to wager more money. I kept p

Total rip off.. put in £120. Got the winnings to £200 but couldn't withdraw it. Said I had to wager more money. I kept playing and finally got to a point where I could withdraw the money. But only after I provided prove of I.D. (Its ok to pay money in without it 🙄) payment was allowed by credit card

15.09.2026 Trustpilot Withheld payouts

deposited £1600 no problem... then got a message to say ''unexpected error'' after trying to withdraw it as they started

deposited £1600 no problem... then got a message to say ''unexpected error'' after trying to withdraw it as they started saying there were problems with my account after i put the money in there so I changed my mind and wanted the funds back. Suddenly they need passport, selfie of me holding it, ban

14.09.2026 Trustpilot Game fairness

Massive scam, places £3 each on pachinko crazy time and it said session not connected and didn’t count the bet and it la

Massive scam, places £3 each on pachinko crazy time and it said session not connected and didn’t count the bet and it landed on pachinko, anything to scam there customers absolute joke, disgusting dirty company

13.09.2026 Trustpilot Game fairness

against many other casinos this is very poor , avoid slots as you will lose badly. Win /lose ratio resets and glitches a

against many other casinos this is very poor , avoid slots as you will lose badly. Win /lose ratio resets and glitches alot and the ratio also updates before the end of a feature so you know the out come before the feature has ended . Very very poor

13.09.2026 Trustpilot Bonus terms

First and last time on this sightGot £40 bonus + deposited £20, had to play the £60 on specific games which were clearly

First and last time on this sightGot £40 bonus + deposited £20, had to play the £60 on specific games which were clearly the most rubbish ones, paid nothing, would have maybe had more chance of winning something if I had opted out of the £40 bonus and played the £20 on a game of My choice.Wish I ha

10.09.2026 Trustpilot Game fairness

Woreful ,i was playing more then 1.5 months almost every day and no wins,how is that possible ? I spend around 5k on th

Woreful ,i was playing more then 1.5 months almost every day and no wins,how is that possible ? I spend around 5k on this site and they give it back like 3k ,so where is the win? You give me some money back but you are actually the winner ,bad please do something to improve the winning ,thanks

07.09.2026 Trustpilot Game fairness

Lost of words no chat option available lost loads of money can't chat or speak to someone about slots for some reason no

Lost of words no chat option available lost loads of money can't chat or speak to someone about slots for some reason no bonus and if you get one it doesn't pay nothing with video proof available all the games fake

04.09.2026 Trustpilot Other

Zero stars waste of space this company crashes u out games every few minutes can't even enjoy just honestly trust me don

Zero stars waste of space this company crashes u out games every few minutes can't even enjoy just honestly trust me don't u play spend then boom kicked and your loss ratio is reset like u never played a penny thieves and robbers these lot

02.09.2026 Trustpilot Account blocks

I deposited 100£ and after 1h i withdrew it just to check the time that passes when you withdraw. Surprise my account ha

I deposited 100£ and after 1h i withdrew it just to check the time that passes when you withdraw. Surprise my account has been closed for no reason and money from withdrawal has gone back in the account. It is just a proper scam of website. Dont deposit , dont play. Even if you win your money will g

01.09.2026 Trustpilot Game fairness

Deposited, won absolutely nothing, not 1 bonus, not even a tease at a bonus, account closed, worst site I've been on, cl

Deposited, won absolutely nothing, not 1 bonus, not even a tease at a bonus, account closed, worst site I've been on, clearly a scam

01.09.2026 Trustpilot Other

One of the Worst Casino Experiences – Extremely UnprofessionalIf I could give Grosvenor Casino zero stars, I would.My ex

One of the Worst Casino Experiences – Extremely UnprofessionalIf I could give Grosvenor Casino zero stars, I would.My experience with Grosvenor Casino has been extremely disappointing. What bothers me most is not simply the fact that gambling involves losing money — that is obviously part of gamblin

01.09.2026 Trustpilot Game fairness

Should have read the reviews here first.What a scam site.You will never winThey will just rob your moneyFull of dead spi

Should have read the reviews here first.What a scam site.You will never winThey will just rob your moneyFull of dead spinsAll they want is YOUR moneyTry other sites instead

31.08.2026 Trustpilot Bonus terms

They stole £20 from me, I signed up for a promotion, they said deposit the money to get the promotion, which I did. No p

They stole £20 from me, I signed up for a promotion, they said deposit the money to get the promotion, which I did. No promotion. Requested my money back and refused, the real money has also gone from my account. I spoke to support who said I didn't do it correctly, ok, Avoid, they are thieves

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How the risk index is calculated and how complaints are labelled — the method behind this section.