Grosvenor— player complaints: 44 in English

44 Complaints

12▲ Last 30 days · was 8

0 Unresolved

15.655209667442d Last complaint

18.4 Risk index

£9,680 Disputed sum

Grosvenor: 44 complaints filed in English across 2 platforms, disputed sums £9,680. Most of them are about game fairness (50%). Risk index 18.4. Texts below are the players' own words, as published on the source site; last complaint 2026-09-25.

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What players complain about

Game fairness 50% 22

Other 18% 8

Bonus terms 14% 6

Account blocks 7% 3

Withheld payouts 7% 3

Verification 5% 2

Status unknown 39 Resolved 2 Closed, no outcome 2 Rejected 1

Sources

Trustpilot 39 CasinoReviews 5

Complaints by month

Questions and answers

How many complaints are there about Grosvenor?

The English-language record holds 44 complaints from 2 platforms; 39 carry no status from the platform. The latest one is dated 2026-09-25.

What do players complain about?

Mostly game fairness — 50% of cases, then other (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 44 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 18.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 44

28.07.2026 Trustpilot Other

The casino had no food the staff weren’t bothered and blamed the manager. The service was poor and an all round bad expe

The casino had no food the staff weren’t bothered and blamed the manager. The service was poor and an all round bad experience. Don’t go here, what are Grosvenor trying to achieve? Well the have lost us as customers tonight

27.07.2026 Trustpilot Bonus terms

0 0 0 0 0 0 0 if I could give more o's I would What a robbery this site is please don't waste your money honestly no bon

0 0 0 0 0 0 0 if I could give more o's I would What a robbery this site is please don't waste your money honestly no bonuses and if you get one it will only play 3x don't waste your money go to some proper sites I hope we win some money back from here by miracle 😀 😉 if it would happen

26.07.2026 Trustpilot Game fairness

Absolutely disgusting site had a mess around with a few quid no bonuses nothing at all so put more in when you do finall

Absolutely disgusting site had a mess around with a few quid no bonuses nothing at all so put more in when you do finally get one your lucky to get a third of what you staked back or a lovely minimum payout no level up will take hundreds and make you feel lucky getting £20 back bunch of robbing bast

23.07.2026 Trustpilot Game fairness

Dont waste your money. Absolutely rubbish casino. No wins no features nothing. I played this for weeks before I hit a fe

Dont waste your money. Absolutely rubbish casino. No wins no features nothing. I played this for weeks before I hit a feature then it took it all off me within minutes. Since giving me that feature its been 8x deposits a day and I cant belive I haven't hit a win or bonus feature once! I spun one gam

23.07.2026 Trustpilot Game fairness

I had to give it 1 star but if I could give it 0 I would have!! Stay absolute clear of this scamming website! It’s rtp d

I had to give it 1 star but if I could give it 0 I would have!! Stay absolute clear of this scamming website! It’s rtp doesn’t match its bets!! I deposited over £750 and played £2 spins and never once won more than £5 even collecting gold nuggets on gold frenzy ! It’s the biggest SCAM I’ve ever came

23.07.2026 Trustpilot Game fairness

Terrible site , very little winning done & very small base wins , bonus non existent keep your money in your pocket thes

Terrible site , very little winning done & very small base wins , bonus non existent keep your money in your pocket these robbers will skin you alive ! Thy come on with their usual bullshit , it’s random lol change the record

22.07.2026 Trustpilot Account blocks

Disgusting con artists! Stole my £45 deposit by locking me out of my account as I was winning a poker tournament. No val

Disgusting con artists! Stole my £45 deposit by locking me out of my account as I was winning a poker tournament. No valid reason for the block - after passing verification (and getting an email saying I passed verification) I get another email saying they need more information in order to verify me

22.07.2026 Trustpilot Game fairness

Fluffy favourites no bonus or stake win again. Edited. More deposits and not even a stake win playing goonies.

20.07.2026 Trustpilot Game fairness

Absolutely shocking.. from £50 to £0 with one line pay of 20p. It's taken over £200 off me with no significant return or

Absolutely shocking.. from £50 to £0 with one line pay of 20p. It's taken over £200 off me with no significant return or even a decent win. don't waste your time or money here it's a scam.

19.07.2026 Trustpilot Other

App is total garbage. Firstly they need to sack the app developers, almost every 45-60 mins the app just randomly shuts

App is total garbage. Firstly they need to sack the app developers, almost every 45-60 mins the app just randomly shuts itself down for no reason, you could have bets ready to go or mid play and boom app shuts down, you log back in and return to the table to only find you would have won. I have had

18.07.2026 Trustpilot Game fairness

Absolute scam, deposited 300 and my biggest win was 13 quid. The worst casino I've ever used and that's saying something

Absolute scam, deposited 300 and my biggest win was 13 quid. The worst casino I've ever used and that's saying something. Hope the gambling commission catches on to there lies on rtp. Save yourself a boring no thrill session and try another provider.

17.07.2026 Trustpilot Other

I signed up for Grosvenor Casinos because I expected an established UK brand to offer a smooth and reliable online casin

I signed up for Grosvenor Casinos because I expected an established UK brand to offer a smooth and reliable online casino experience. The website looked decent enough, but after spending some time playing, it became clear that the platform wasn't nearly as polished as I expected. I found myself usin

15.07.2026 Trustpilot Withheld payouts

The withdrawal process is advertised as usually within 15 minutes, but this is misleading as this is only once it has be

The withdrawal process is advertised as usually within 15 minutes, but this is misleading as this is only once it has been processed by them, not as it appears. I understand that withdrawals vary which is fine, however the way the process is advertised is deceitful. I waited 13 hours for a withdrawa

09.07.2026 Trustpilot Game fairness

I have a question for G.casino. Please describe how and why are you so tight? Why people can't have some fun? Why people

I have a question for G.casino. Please describe how and why are you so tight? Why people can't have some fun? Why people can't win at least something so they can say "I really recommend this site". Golden chip "10p" ! Are you joking or what? 2 years I didn't play anything. Tried to have some fun, pl

08.07.2026 Trustpilot Game fairness

I've given 1 star because I can't give 0 stars.DO NOT BOTHER. I have never been on a site that is so rigged. The poker i

I've given 1 star because I can't give 0 stars.DO NOT BOTHER. I have never been on a site that is so rigged. The poker is totally unwinnerble. I've been playing poker for over 30 years and have never seen boards so disgustingly fixed. You can have the absolute nuts, and your opponent will hit the on

29.06.2026 Trustpilot Game fairness

I cannot believe my experience at Grosvenor Casino, Westbourne.In my opinion, it felt like a complete scam. I have spent

I cannot believe my experience at Grosvenor Casino, Westbourne.In my opinion, it felt like a complete scam. I have spent thousands of pounds there, including over £1,500 on some visits, and I never seem to get any decent spins or wins. It just feels like they take your money.I would never recommend

28.06.2026 Trustpilot Game fairness

Really poor, manager pulled me aside to question me on what I was spending, been a regularly client for over a year , ap

Really poor, manager pulled me aside to question me on what I was spending, been a regularly client for over a year , appreciate due diligence as run my own business but embarrassed by confrontation in front of my colleagues , felt like a criminal-Avoid- you never win really as machines set so low

28.06.2026 Trustpilot Withheld payouts

Slow withdrawal process. Will accept and take your money without hesitation however when it comes to withdrawing your mo

Slow withdrawal process. Will accept and take your money without hesitation however when it comes to withdrawing your money they will delay the withdrawal process, day 10 of waiting for my funds although they accepted the deposits of £1500 within 3 hours. Gambling Commission has already been informe

28.06.2026 Trustpilot Game fairness

You know a member of their team will come and say "We are sorry that you had a...." - This has nothing to do with bad lu

You know a member of their team will come and say "We are sorry that you had a...." - This has nothing to do with bad luck, you could have the greatest luck in the world and you will never win at this site, the odds are so heavily stacked against you that even after 500 spins, you win absolutely not

22.07.2023 CasinoReviews Bonus terms Closed, no outcome

Grosvenor - Not paying a competition win

Hi, I entered a comp after depositing £10, a free spin of a wheel which entered me into a weekly comp where the prize was £2,000 of the prize draw. I received a mail yesterday in my inbox (I have a screenshot)telling me I'd won and the cash was in my account. It wasn't. I sent 5 mails to Grosvenor,all ignored, got onto live chat just now and they told me that the mail was sent to me in error!!!!!! And sorry!!!!!!

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How the risk index is calculated and how complaints are labelled — the method behind this section.