Grosvenor— player complaints: 44 in English

I registered an account a couple of days ago and deposited £2000. I lost all of the money in a couple of days. Unintentionally I then realised I had a previous account on here under the username of [EDIT] which was self excluded. I contacted customer services and asked for my deposits back but they refused. Whilst the email and phone number differed and for which I don’t consider markers of identity,, my date of birth and my address remained the same. The name on my previous account was under [EDIT], which is still my name though I tend to use my legal name nowadays. I believe grosvenor has acted unfairly and should have blocked my registration at sign up like most other companies. My PayPal email address was also the same on both accounts. I have contacted UKgc and their licensing authority for advice. I request my deposits back ASAP. I have quit betting now and have signed up permanently to GameStop, so I do not care about my winnings.

I opened an account with Mecca 13/6/13 it was closed on 19/6/13 after I had deposited £180 due to verification. I reopened the account on 3/8/18 after depositing £500 it was closed due to verification issues. Both times woyld not tell me wgat the verification issues are. They took my money and closed my account. Customer services either ignore my emails or are quite rude. They will not tell me what the issues were. I feel my deposits of £680 should be refunded

Firstly, I'd like to be open, I am an excluded player with just about every UKGC licensed premises. I'm sorry to contact you on here but I didn't know where else to turn. On 12/01/2015, I excluded from Grosvenor casino for a period of 5 years. I exclude from so many casinos that I often forget when I excluded and for what duration. During a recent (and way too frequent) relapse, I sent an email asking if I could reopen my account. I was told I could do so (just 2 years into my self exclusion) provided that I provided a letter stating that I would't hold the casino responsible if I lost. Of course, admitted and desperate to play, I complied. My account was reopened, 2 years into my 5 years self exclusion and I lost over £5,000, soured from loans, credit cards and payday loans. This operator's lack of respect of responsible gambling and indifferent attitude to people with illnesses such as mine, in pririty of profits, is not only abhorrent, I also suspect it is a breach of their UKGC license and I will action to be taken. I cannot afford to lose this money. I am suicidal. I thought by implying a self exclusion for 5 years I'd protected myself. Please help me take action against this casino group. They believe they're too big to be affected by this. I will contact anyone who will listen until somebody acknowledges that they have made a grave mistake. Please respond or help me escalate this to a sufficient complaint department. I just want to be able to exclude, beat these demons without opportunist companies taking advantage during moments of weakness Kind regards, [EDIT] username: [EDIT]

Hi my user name on Grosvenor is [EDIT]. User name here fasttopcat. [EDIT] I have contacted customer service twice and they keep saying they look into it ...but i just get the run around. I did enter my user name on the promotion page prior to making a deposit (I even contacted customer services to ask how to do it). They are now saying did I enter the code .. Just want some fair play. regards [EDIT]