Gransino Casino: 27 complaints filed in English across 2 platforms, 1 still open, disputed sums €36,656. Most of them are about withheld payouts (59%). Risk index 35.3. Texts below are the players' own words, as published on the source site; last complaint 2026-09-10.
Status unknown 20
Closed, no outcome 5
Resolved 1
Unresolved 1
Sources
Trustpilot 16Casino Guru 11
Complaints by month
04
05
06
07
08
09
Questions and answers
How many complaints are there about Gransino Casino?
The English-language record holds 27 complaints from 2 platforms, 1 of them without a resolution; 20 carry no status from the platform. The latest one is dated 2026-09-10.
What do players complain about?
Mostly withheld payouts — 59% of cases, then other (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 27 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 35.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 27
01.07.2026Casino GuruWithheld payoutsClosed, no outcome
Gransino Casino - Player’s withdrawal process is delayed and account support is unresponsive.
The player from Ireland won a jackpot of £127,000 but faced issues when attempting to withdraw, as Gransino reduced his withdrawal limit from £3,000 to £800 and requested verification. He felt ignored by his VIP manager and the support team, which led to frustration and a rapid loss of his winnings. The player failed to respond to multiple requests from the Complaints Team for additional information and verification details necessary to investigate the case further. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player chose to provide the required information.
30.06.2026TrustpilotOther
I do not recommend this site, it's too much for what I paid, it's hard to get in touch with the VIP manager, their best
I do not recommend this site, it's too much for what I paid, it's hard to get in touch with the VIP manager, their best VIP manager is Tina♥️,. They cheat on the chat with bonuses, as it should be, they are constantly trying to write to the VIP
06.06.2026TrustpilotOther
It is honestly shocking how Gransino handles customer complaints.First, you respond to almost every negative Trustpilot
It is honestly shocking how Gransino handles customer complaints.First, you respond to almost every negative Trustpilot review with the standard message: “Please contact us.” This creates the impression that you take complaints seriously. In my case, however, I have been waiting for more than a mont
03.06.2026TrustpilotOther
Won £500 pound on gransino and when it landed in my account it was only £482 . I won £500 not £482
Won £500 pound on gransino and when it landed in my account it was only £482 . I won £500 not £482
01.06.2026TrustpilotWithheld payouts
I have placed a withdraw from Gransino on 24/5/26 and 8 days later they still have not executed my withdrawal. I have se
I have placed a withdraw from Gransino on 24/5/26 and 8 days later they still have not executed my withdrawal. I have sent several mails regarding this delay but they still refuse to proceed with my withdrawal.Having seen several common complaints, I am afraid that this is a deliberately delay and i
04.05.2026TrustpilotWithheld payouts
They are playing with our mental health..my withdrawal request still pending from 29/04.scammers..
They are playing with our mental health..my withdrawal request still pending from 29/04.scammers..
20.04.2026Casino GuruAccount blocks
Gransino Casino - Player’s account has been closed.
The player from Italy had his casino account blocked after winning on slots, preventing him from logging in to withdraw his funds. He requested a withdrawal but had not received his remaining balance. The dispute concerned €876, and the case was mainly delayed by verification and email-delivery issues, which were eventually resolved after the player resent the requested documents through the complaint thread. The casino then verified his account and later confirmed that the €876 payout was successfully completed on 15 August 2026. We closed the complaint because the player did not respond to our final follow-up, so we could not confirm receipt of the funds.
