goldenbet casino — player complaints: 5 in English

The player from the United Kingdom faced issues withdrawing funds from his Goldenbet account after winning £775.24. His winnings were confiscated due to a duplicate account trigger, and although he was allowed to withdraw a remaining £50 deposit, he demanded a full refund of his total £520 deposits. We closed the complaint because he did not provide sufficient proof of a prior self-exclusion request that clearly mentioned his gambling problem, which was required to treat the case as a failed self-exclusion. As a result, the casino’s action was not reviewed further and no refund was awarded.The player from the United Kingdom faced issues withdrawing funds from his Goldenbet account after winning £775.24. His winnings were confiscated due to a duplicate account trigger, and although he was allowed to withdraw a remaining £50 deposit, he demanded a full refund of his total £520 deposits. We closed the complaint because he did not provide sufficient proof of a prior self-exclusion request that clearly mentioned his gambling problem, which was required to treat the case as a failed self-exclusion. As a result, the casino’s action was not reviewed further and no refund was awarded. Written by KristinaComplaint Resolution Center Team Lead Submitted: 16 Oct 2026 | Closed : 22 Oct 2026Automatic translation:

Reason: Amount not credited Dear AskGamblers Team,I am launching a formal complaint against Goldenbet Casino regarding an uncredited cryptocurrency deposit.Exactly 14 days ago, I made a successful Ethereum (ETH) deposit from my personal Coinbase Wallet directly to the unique ETH deposit address provided by the casino. On the blockchain, the transaction is 100% successful, fully confirmed, and marked as 'Sent' in my wallet.However, the money has still not appeared on my casino balance after 17 days. I have sent 4 emails and tried to contact them via live chat multiple times. The casino is completely ignoring me, they refuse to reply to my emails, and their live chat support has stopped responding to my messages entirely.Since the blockchain proves the funds are in their possession, I request the casino to manually review my transaction and credit the money to my account immediately.My Casino Userna­me:­pla­yer­670469My Registered Email: < removed and sent to the casino >Transaction Hash (TXID):0x1ac5­aa6­adc­bc5­996­6eb­b49­2d7­060­686­419­1e8­c3a­ba4­4d3­5f0­8a9­594­e9c­e9b6b2

The player from Australia reported that after winning a bet at GOLDENBET casino, he had received only around $30 despite expecting a payout of $200 based on the 300X bonus. He found the support team unresponsive to his claims about the casino’s error, which led to frustration over his experience. We reviewed his chat logs and game records, but no discrepancy in the roulette bets was found, and the casino’s bonus terms showed a maximum cashout limit of 5x for bonus play. We also noted that he had mentioned a chargeback request, so the complaint was rejected.The player from Australia reported that after winning a bet at GOLDENBET casino, he had received only around $30 despite expecting a payout of $200 based on the 300X bonus. He found the support team unresponsive to his claims about the casino’s error, which led to frustration over his experience. We reviewed his chat logs and game records, but no discrepancy in the roulette bets was found, and the casino’s bonus terms showed a maximum cashout limit of 5x for bonus play. We also noted that he had mentioned a chargeback request, so the complaint was rejected. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 08 Aug 2026 | Closed : 18 Aug 2026Automatic translation:

Player Name: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Username: ▇▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I deposited approximately €1,000 on Golden Bet and won around €3,000. When I tried to withdraw my winnings, the support team **ignored my requests** and provided only repetitive, generic answers. For about a week, I was misled with repeated verification requests. I **submitted all required documents** promptly, yet my withdrawals continued to be blocked without any valid explanation. I want to clarify that I have **never shared, sold, or transferred my account**, and all bets were placed **personally by me**. The withdrawals that were blocked: - First withdrawal attempt: €1,800 - Second withdrawal attempt: €625 Golden Bet support has been **unresponsive and unhelpful**, effectively ignoring my repeated inquiries. This feels like a deliberate attempt to prevent me from accessing my legitimate winnings. I would strongly advise other players to **be cautious** when using Golden Bet, as their support is untrustworthy and they do not honor player winnings.

Hello, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Here's the story: on July 18, 2024, I deposited money and played on Goldenbet for a few hours. At one point, I bet all my money (€10k) at the Blackjack table and won by hitting Blackjack, so I won €25k. On the same day, I asked support to block betting on my account, allowing me only to withdraw but not to bet, to safeguard my money and prevent me from playing. My request was granted, and I could only withdraw, so on July 19, 2024, I made the first withdrawal of €7500, and on July 27, 2024, I made the second withdrawal of €7500 (for a total of €15k withdrawn and €10k remaining in my Goldenbet account to withdraw). Everything was proceeding correctly until today (August 2, 2024), when I tried to access my account, and it was blocked. I contacted support, who initially unlocked it, but my balance was only €6k instead of €10k, saying that the money was removed due to a system error. Shortly after, my account was blocked again, and when I contacted support through live chat, they told me my account was closed (without providing any explanation) and all my money was bet (WHICH IS IMPOSSIBLE SINCE I HAD ASKED SUPPORT ON JULY 18 TO BLOCK MY BETTING, SO ANY BET I PLACED SHOULD HAVE BEEN VOIDED). I can forward all the emails sent to support, from which I am not receiving any response, and I am attaching photos of my winnings from which I should still be able to withdraw €10k, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I WANT MY MONEY BACK AND DEMAND JUSTICE!!! Goldenbet Username: ▇▇▇▇▇ I hope you can help me get back the money ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ thank you. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇