goldenbet casino — player complaint #59761, 2024-08-02: account blocks

Hello, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Here's the story: on July 18, 2024, I deposited money and played on Goldenbet for a few hours. At one point, I bet all my money (€10k) at the Blackjack table and won by hitting Blackjack, so I won €25k. On the same day, I asked support to block betting on my account, allowing me only to withdraw but not to bet, to safeguard my money and prevent me from playing. My request was granted, and I could only withdraw, so on July 19, 2024, I made the first withdrawal of €7500, and on July 27, 2024, I made the second withdrawal of €7500 (for a total of €15k withdrawn and €10k remaining in my Goldenbet account to withdraw). Everything was proceeding correctly until today (August 2, 2024), when I tried to access my account, and it was blocked. I contacted support, who initially unlocked it, but my balance was only €6k instead of €10k, saying that the money was removed due to a system error. Shortly after, my account was blocked again, and when I contacted support through live chat, they told me my account was closed (without providing any explanation) and all my money was bet (WHICH IS IMPOSSIBLE SINCE I HAD ASKED SUPPORT ON JULY 18 TO BLOCK MY BETTING, SO ANY BET I PLACED SHOULD HAVE BEEN VOIDED). I can forward all the emails sent to support, from which I am not receiving any response, and I am attaching photos of my winnings from which I should still be able to withdraw €10k, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I WANT MY MONEY BACK AND DEMAND JUSTICE!!! Goldenbet Username: ▇▇▇▇▇ I hope you can help me get back the money ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ thank you. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇