Amount: A$300
The player from Australia reported that after winning a bet at GOLDENBET casino, he had received only around $30 despite expecting a payout of $200 based on the 300X bonus. He found the support team unresponsive to his claims about the casino’s error, which led to frustration over his experience. We reviewed his chat logs and game records, but no discrepancy in the roulette bets was found, and the casino’s bonus terms showed a maximum cashout limit of 5x for bonus play. We also noted that he had mentioned a chargeback request, so the complaint was rejected.The player from Australia reported that after winning a bet at GOLDENBET casino, he had received only around $30 despite expecting a payout of $200 based on the 300X bonus. He found the support team unresponsive to his claims about the casino’s error, which led to frustration over his experience. We reviewed his chat logs and game records, but no discrepancy in the roulette bets was found, and the casino’s bonus terms showed a maximum cashout limit of 5x for bonus play. We also noted that he had mentioned a chargeback request, so the complaint was rejected. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 08 Aug 2026 | Closed : 18 Aug 2026Automatic translation:
