casino extreme— player complaints: 13 in English

I deposited with a coupon meet my play through then they said I couldn’t cash out. I had to leave 120 in so I cashed out 98.00 and they’re talking about no. So they screwed me out of 365.00 is what I started trying to cash out at after meeting my play through. They think we are idiots. Id like some

This is the worst casino ever made. Slots are shit, terms are shit, and they steal your winnings when playing live blackjack. DON'T PLAY THIS CASINO.

Do not waste your time and even more importantly your money when it comes to this casino. I deposited about 1000 dollars in a day and with my last 200 dollars was able to win 2000 dollars but qheb i went to withdrawl my winnings they were voided out because they claimed there was an issue with my de

Id put a zero if it was an option.Most sites i play are pretty legit, this one however is a SCAM SITE, don't waste your time..No way you'll cashout and they will find a reason or the ole Deposit money so you can get your winnings! Lol..1st RED FLAG..Customer service told me a few weeks ago that I co

What a scam. I deposited a $1000 got it up to $2000 went to cash out and they wanted me to verify my account, well I sent in the proper forms a half.dozen times and they kept denying them. Total scam stay away

The player from Sweden opened an account at CasinoExtreme and contacted live chat to check for any existing accounts under his full name, which the agent confirmed had no duplicates. After making a deposit based on this information, he later discovered he had an older account, leading to CasinoExtreme refusing to pay his winnings due to their multiple-account rule. He requested a fair partial settlement considering the misleading information provided by the support representative. We reviewed the chat and found that the live chat check had only been preliminary and the player had been clearly told that final confirmation could only be given by the Banking Department. As his original account had never been closed and he had used welcome bonuses on both accounts, we accepted the casino’s application of the multiple-account rule. The casino’s resolution was considered acceptable, as his original deposit had been returned and we did not require payment of the disputed winnings.The player from Sweden opened an account at CasinoExtreme and contacted live chat to check for any existing accounts under his full name, which the agent confirmed had no duplicates. After making a deposit based on this information, he later discovered he had an older account, leading to CasinoExtreme refusing to pay his winnings due to their multiple-account rule. He requested a fair partial settlement considering the misleading information provided by the support representative. We reviewed the chat and found that the live chat check had only been preliminary and the player had been clearly told that final confirmation could only be given by the Banking Department. As his original account had never been closed and he had used welcome bonuses on both accounts, we accepted the casino’s application of the multiple-account rule. The casino’s resolution was considered acceptable, as his original deposit had been returned and we did not require payment of the disputed winnings. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 11 Aug 2026 | Closed : 19 Aug 2026Automatic translation:

These people refuse to help me. I need to change my email address bc ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ is no longer valid. The request a picture of me holding a paper with username, email

Review: I recently had a very disappointing experience with this platform. Despite being on my home Wi-Fi with a stable internet connection, I was told that I lost connection at a critical moment during a game. This happened right after I placed a bet and stopped the rocket, showing an amount won, but then it claimed I crashed out at 12.3x. This platform’s response was to blame my internet connection, which is absolutely false. It feels like a scam, especially since they are in another country and seem unwilling to pay up. It’s unfortunate that I have to take my money elsewhere after being a loyal player for years. This incident shows a lack of honesty and integrity on their part. I am committed to sharing my experience and will be posting reviews on every platform possible to warn others. I will also leave my personal information to help others avoid being taken advantage of. This isn’t about the money; it’s about the principle. It’s disgusting that I played here for so long only to be treated this way.

Casino eextreme wont honor my win of 125.00 Canadian. I won 3 days ago and while i was waiting for my depositI I decided to put 25 more in. Instead of segregating the 125 I was waiting for and the 25 I put in they accused me of double stacking and took away my 125 payout and the 80 odd in bonus mmoney aND gAve me 50.00 to play. I told them i jjust wanted a refund on the 25 I just put in because it all just got turned iinto bonus money aanyway, so i still ccouldn't play because they would take my real money first, thats the 125 im waiting to be paid out. I didnt spin a red cent so they easily could have gave me the refund. How can you play a game if you can't make a deposit. They sAudrey no deposit if you have more than $1 in your aaccount. Fair enough bit why aaccept my deposit then? And why take away my 125 payout away for a bonus I never even received? Because they took away my 85 bonus money and my 125. I didnt even make 1 spun of my 25 deposit because I saw what was happening and contacted them instantly. When i offered for them to tare their bonus money back and refund my 25, moving forward, I would never make that mistake again and always wait for payout before depositing. They said they couldnt but oobviously they ccould because they took my rreal money 125 win away aND the 85 bonus money.They could have just paid me my 125 and left me with my bonus money but chose instead not to honor my 125.win. Very corrupt They also sen me the email to claim the bonus to begin with, saying I earned it. Ya I earned getting burned. Would not recommend to anyone. I play Mr. Bet all the time and never once have the dishonored a payout. I pUT mmoney on all the time while im waiting ton be paid otherwise how cwould yout every play? They never accuse me of double stacking. Extreme Casino left me feeling extremely nauseous. Thank you. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Firstly, I wanted to thank you for the service you provide and the great deal of assistance and value you bring to the online gambling community - thank you. Back in 2019, I joined sister casinos Extreme and Brango. I was a chronic gambling addict and lost over $80,000 in 3 months. Although I did not originally discuss having a gambling addiction, my patterns clearly showed it - I gambled for hours every single day, losing thousands. The casino exhibited predatory behaviour to maximise my losses, such as limiting my use of match bonuses to 2 per day, then any thereafter in order to receive a match bonus I had to deposit a minimum amount of $150 and $250 (different percentage match applying to each). Most minimum deposits are $20, so this alone shows their predatory behaviour. I referenced to the pit boss having lost over $50,000 in 2 months. They were very well aware of my blatant gambling issue, despite not saying the words. In addition to my gambling problem there were customer service issues and stingy responses to wanting chips. On 8 October after being tired of how much money I was losing, how terrible they were to deal with and how depressed I was getting, I asked to permanently close my accounts, which was actioned but the casino manager. I then responded stating I wanted to ensure the account closures for casino extreme and brango were both permanent and that I wanted to self exclude. He advised I could do this for a set period or permanently. I requested permanent, and asked for my cashbacks up to that point which was fair. Unfortunately he advised they can’t open and close an account in a day, so to give me my cashbacks I would have to then come back the next day and request the self exclusion again…. He could have just left a reminder for himself, but he knew how much I was spending and didn’t want that to end. Unfortunately after asking to self exclude, the single only change the casino made was to cease sending me me deposit confirmation emails for me to track how much I was losing, which is so predatory it is unbelievable. I brought this to their attention on countless occasions via both chat and email, of which I have all the records of, but they just kept putting me off over and over and still to this day have never provided my deposit history which I have asked for via email 9 times. After the self exclusion request on 8 October 2019, of course I didn’t come back the next day to action it, they left it open, stopped sending me deposit confirmations and allowed me to continue losing several thousands more. Although I didn’t use the term gambling addiction on that date, as I said I okayed every single day at both casinos, losing approx $25,000 AUD a month for 3-4 months. Throughout October and November I referenced my gambling addiction to the casino several times, discussing how I had tried to self exclude, I was a gambling addict and how they manipulated my addiction into maximum profits for themselves. I even referenced wanting to milk myself at one point due to my addiction. I had already had my account closed that day when I requested to self exclude and permanently - I obviously know the difference between an account closure and permanent self exclusion. Both casino Brango and casino extreme continued to send me promotional material after this date. They have also started resending them recently, casino Brango is sending them every second day, despite knowing I’m a gambling addict. It is only because of this unconscionable behaviour that I am now logging a complaint, as I want to draw attention to their predatory behaviour. I wanted to lodge a complaint at the time, but as I said, I tried countless times to get a deposit history and they just continued saying my information was deleted the day I told them I was a gambling addict, to protect their casino. I would greatly appreciate your help as the massive minion deposit amounts, deliberately keeping my account open after self exclusion request, sending me promotional material, and deliberately stopping sending deposit confirmations when I asked to self exclude is all so incredibly disappointing as an addict. I have worked hard to stop playing, and I haven’t touched an online casino in 2 years, which I’m proud of, but the emails coming through have caused me to hit my local casino the past month since their promotional emails commenced again. I can provide supporting documents to back every single claim I have included in this complaint, and I look forward to working with you on this. Thank you again. Please advise me what documents you require as I have collated it all.

Dear Sirs, I played in Casino Extreme since 12/2018. After losing bigger amounts i closed my account in a normal way. After receiving bonus offers i reopened the account. This happened a few times. No problem with that. But on 1st March 2019 i requested a self exclusion for the next five years because of facing a gambling problem. It was answered with the following email: ----- Dear [EDIT], Hope you're having a great day. Your request has been processed, you will not be able to play in Extreme in next 5 years. Kind regards XXXX Casino Extreme ------ But the account was still open. After asking me in a cashback request I wrote them the self exclusion was an error. They accepted this and i could go on with gambling. In my opinion this is not correct. They should know that a problematic gambler uses these arguments to play again. A self exclusion should be a protection even when it is already confirmed. In march i totally lost 7857,- Euro (deposits - wihtdrawals) I have now closed the account again and this time they have processed it. But i would like to have my net losses back in march. Before publishing this complaint, it would be great to know your opinion if this behaviour of the casino is not correct. All emails and screenshots can be delievered if needed. Kind regards [EDIT]

On game WHITE RHINO won the mini jackpot on 12/16. I contacted customer support after winnings werent credited into account. The senior agent, said the casino filed a complaint with RTG and I would be contacted via email within 48 hours. I didnt hear anything back, so ive contacted customer support twice since, and both times they had no idea what I was talking about and gave me the run around

On dated 16-09-2017 time around 16.00 to 17.00 local time, I started play roulette in casino extreme. First I placed total bits us$ 09.00 the ball was spinning in the wheel and win us$ 12.00 and that time the winning no is 11 which is shown in the screen, the roulette table and also in the wheel the spinning ball placed in number 11. Second time placed total bits us$ 11.00 the ball is spinning and lost us$ 11.00 because on the screen its show number 24, on the table its show number 24 but in wheel the spinning ball is placed in number 04 not 24. According to my previous experience I suddenly contract with live support and take a screen-short of that moment. I attested the screen-short and full live chat. In that live chat the casino manager mr. [EDIT] told like- “sorry about this ..I can tell you that we never had this issue ...or I could say not since I was here we are talking about 10 years…..” I deposited total us$ 31,030.00 in that casino within 03 (three) months and very few time I can win and lost all amount here dew to their unfair activities or the software have problem- that I think. About that issue I mail them to solve the problem but they wasted time. All mail details is attested here. Also need to mention information which helps you to sort-out the problem-“on 21-08-2017 I complain to the casino because of About my account up-expected activities.” That mail details also attested here. Using the faulty software they took my all deposited amount and till now they kill my time. So, request you to please investigate the situation and If you find any problem about that issue then please take action against them. They took all money using faulty software or unfair activity. So, if you prove it then request you please ask them to provide me the demurrage. My Original Amount (us$31,030.00) + Return on Investment from us$31,030.00 + value of my important time=500,000.00 USD. If need any information then please inform. Hope I get justice from you because you always support truth and fairness gambling for online casino player. Hope you understand my situation. Best regards Attested: 01. Screen short of the roulette dated 16-09-2017 02. Screen short casino provide me same day 16-09-2017 03. All EMail details about the problem 04. Previous problem mail details