Goldenbet Casino - Player's winnings have been confiscated.
The player from the United Kingdom faced issues withdrawing funds from his Goldenbet account after winning £775.24. His winnings were confiscated due to a duplicate account trigger, and although he was allowed to withdraw a remaining £50 deposit, he demanded a full refund of his total £520 deposits. We closed the complaint because he did not provide sufficient proof of a prior self-exclusion request that clearly mentioned his gambling problem, which was required to treat the case as a failed self-exclusion. As a result, the casino’s action was not reviewed further and no refund was awarded.The player from the United Kingdom faced issues withdrawing funds from his Goldenbet account after winning £775.24. His winnings were confiscated due to a duplicate account trigger, and although he was allowed to withdraw a remaining £50 deposit, he demanded a full refund of his total £520 deposits. We closed the complaint because he did not provide sufficient proof of a prior self-exclusion request that clearly mentioned his gambling problem, which was required to treat the case as a failed self-exclusion. As a result, the casino’s action was not reviewed further and no refund was awarded. Written by KristinaComplaint Resolution Center Team Lead Submitted: 16 Oct 2026 | Closed : 22 Oct 2026Automatic translation:
