GojiCasino: 8 complaints filed in English across 1 platform, 8 still open, disputed sums 9,295 PLN · 4,450 AUD. Most of them are about withheld payouts (38%). Risk index 94.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-22.
The English-language record holds 8 complaints from 1 platform, 8 of them without a resolution. The latest one is dated 2026-09-22.
What do players complain about?
Mostly withheld payouts — 38% of cases, then account blocks (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 8 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 94.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 8
22.09.2026Casino GuruWithheld payoutsUnresolved
Black points: 20 Amount: 250 Ft
The player from Hungary faced an issue where his withdrawal of $250 was declined due to alleged multi-accounting, which he denied. He claimed to have played only on his own IP and sought assistance with the situation. We were unable to move the complaint forward because the casino had a long record of not reacting to our requests. As a result, the complaint was closed as unresolved, and he was advised to contact the Anjouan Offshore Finance Authority for further help.The player from Hungary faced an issue where his withdrawal of $250 was declined due to alleged multi-accounting, which he denied. He claimed to have played only on his own IP and sought assistance with the situation. We were unable to move the complaint forward because the casino had a long record of not reacting to our requests. As a result, the complaint was closed as unresolved, and he was advised to contact the Anjouan Offshore Finance Authority for further help. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Sep 2026 | Unresolved : 21 Sep 2026Automatic translation:
08.09.2026Casino GuruAccount blocksUnder review
Player's account has been reopened against her wishes.
Player's account has been reopened against her wishes. [Account] — waiting
08.09.2026Casino GuruOtherUnresolved
Player's account was improperly reopened after self-exclusion.
Player's account was improperly reopened after self-exclusion. [Account] — no_react_reg_bad
08.09.2026Casino GuruVerificationUnresolved
Player's withdrawal is delayed due to verification issues.
Player's withdrawal is delayed due to verification issues. [Withdrawal] — no_react_reg_bad
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal is delayed and funds are frozen.
Player's withdrawal is delayed and funds are frozen. [Withdrawal] — no_react_reg_bad
08.09.2026Casino GuruAccount blocksUnder review
Player's account closure request is delayed.
Player's account closure request is delayed. [Account] — waiting
20.07.2026Casino GuruOtherUnresolved
GojiCasino - Player's account was improperly reopened after self-exclusion.
The player from Australia faced issues after Goji Casino reopened her account, which she had permanently self-excluded due to gambling addiction. She had received confirmation of account closure but later found her account accessible, allowing her to deposit and gamble again, despite her previous disclosures. She attempted to address the situation with the casino but received inadequate responses. The complaint was closed as unresolved because the casino repeatedly failed to respond to mediation efforts. The player was advised to contact the relevant regulator for further assistance.
22.06.2026Casino GuruWithheld payoutsUnresolved
GojiCasino - Player's withdrawal is delayed and funds are frozen.
The player from Poland had a fully verified account but faced delays with a withdrawal of PLN 9,295.84 requested on June 5, 2026, to his USDT TRC20 cryptocurrency account. Despite waiting over 17 days and receiving no clear response from customer support, the transaction status remained 'New' and his funds appeared to be deliberately frozen. We attempted to contact the casino for an explanation, but due to the casino's consistent lack of cooperation and multiple unresolved complaints, the case was closed as unresolved. The player was advised to contact the relevant regulator for further assistance.
