Atefia Casino: 7 complaints filed in English across 1 platform, 3 still open, disputed sums €1,710. Most of them are about withheld payouts (57%). Risk index 14.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
What players complain about
Withheld payouts57%4
Account blocks14%1
Verification14%1
Other14%1
Under review 3
Status unknown 2
Resolved 1
Rejected 1
Complaints by month
07
08
09
Questions and answers
How many complaints are there about Atefia Casino?
The English-language record holds 7 complaints from 1 platform, 3 of them without a resolution; 2 carry no status from the platform. The latest one is dated 2026-09-08.
What do players complain about?
Mostly withheld payouts — 57% of cases, then account blocks (14%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 14.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 7
08.09.2026Casino GuruWithheld payoutsRejected
Player’s withdrawal has been delayed due to account issues.
Player’s withdrawal has been delayed due to account issues. [Withdrawal] — rejected
08.09.2026Casino GuruWithheld payoutsUnder review
Player’s withdrawal is being delayed.
Player’s withdrawal is being delayed. [Withdrawal] — waiting
08.09.2026Casino GuruOtherUnder review
Player’s account remains open despite closure request.
Player’s account remains open despite closure request. [Account] — waiting_for_casinoguru
08.09.2026Casino GuruWithheld payouts
Atefia Casino - Withdrawal of player's winnings has been delayed.
The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 Automatic translation:
07.08.2026Casino GuruAccount blocksUnder review
Player’s account has been closed.
Player’s account has been closed. [Account] — waiting
07.08.2026Casino GuruWithheld payouts
Atefia Casino - Player’s withdrawal has been delayed due to account issues.
The player from Italy faces issues with a withdrawal due to incorrect personal information accidentally entered during account registration. After informing customer support and providing genuine identity documents, his requests for correction remain unresolved for over two weeks, leading to automatic rejections of his documents and ongoing delays in the withdrawal process.The player from Italy faces issues with a withdrawal due to incorrect personal information accidentally entered during account registration. After informing customer support and providing genuine identity documents, his requests for correction remain unresolved for over two weeks, leading to automatic rejections of his documents and ongoing delays in the withdrawal process. Written by TomasComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:
20.07.2026Casino GuruVerificationResolved
Atefia Casino - Player's withdrawal is delayed due to verification.
The player from Greece made a withdrawal after winning but had it canceled and was asked for identification documents, which he submitted on 09/07. As of 16/07, he had not seen any progress with the verification process, which was supposed to take 24 to 48 hours. The issue was resolved as the player confirmed the resolution through the complaint system. The complaint was marked as resolved by the Complaints Team, who remained available for further assistance if needed.
