Gangsta Casino— player complaints: 12 in English

Reason: Delayed payment I have waited more than 1 month for my withdrawal.I'm fully verified like last year or sometime LOOONG LOOONG agoThe first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and againAlso i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.They are so uncooperative; chat can't or won't help me --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As is apparent from the submitter's latest post, the submitter has received the disputed amount as subject of this complaint. The AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.Should you face issues with other payments that were not part of the present case, please feel free to submit a separate complaint. We thank both parties for their assistance during the complaint process. Arnestad • Norway 1 month ago I can confirm i just got the 400€ withdraw from gangsta.casino Now its just more then 8000€ remaning from betbona casino youre sister site And to be honest so everyone will understand what you have done is totaly ILLEGAL you dont want to give me my money even when chat said it would be transferd asap And you are saying you informed me that site would be shutdown and this is the email you sent check attached file In email it clearly says "The BetBona journey is coming to an end, but your VIP experience continues at Gangsta Casino." And after that you want me to register to a site im allready registerd and verified on wtf? why not just transfer all funds there or send me them as withdraw? It dont say anywhere in email that i need to do ANYTHING! And before this i have ask you to send all of my withdraws in one withdraw i have made withdraw from youre site for more then 6 months and you just draging it out So if you really think this email you send me justifes that you steal more then 8000€ from me you are totaly wrong You did not mention anything about that saldo would be STOLEN in email And why did you not send all withdraws before closing down the site? You gangsta.casino just open anoter site called betbona then send youre customers to betbona and make them make big deposits with big bonuses promises then when they win you drag out in paying them you are so slow in paying youre customers that it would have taken more then 1 year for you to pay me They when you see that new site is not going well you closedown youre betbona "project" and steal all customers money This is a scam what you have done You have to take youre resposibility here and pay me my money! And check second attatched file you are claming that funds where transferd for everyone its such a LIE PAY ME MY MONEY IM SO TIRED OF YOURE SITE AND HOW YOU HAHDLE THINGS AskGamblers • Support Team 1 month ago Dear Gangsta Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Gangsta Casino • Representative 1 month ago Dear administration , we would like to receive players email or nickname in order to check all the info regarding his withdrawals

Reason: Delayed payment Hello, I would like to file a complaint against Gangsta Casino. - Account Status: Fully verified, KYC completed- 19.08.2025: Requested withdrawal of €75. Deposit was already wagered more than required. - 30.08.2026: Status has been "In Progress" for 12 days with no updates.- Last 4 days: Contacted Live Chat daily. Agents only say "please wait" and "we have asked finance to accelerate". No ETA, no real help.It’s been 10 days and the payment has not moved at all. The lack of communication and constant delays makes me question if this casino operates professionally. I have attached screenshots of: 1. My withdrawal request showing "Pending" since 19.082. My verified account status I am asking AskGam­ble­rs/­Cas­inoGuru to help me get my €75 withdrawal processed ASAP and to get a proper explanation for this delay.Thank you. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @jacbskinmax14,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Gangsta Casino • Representative 3 weeks ago Dear player and administration As far as we can tell from our information, all withdrawals from the player's account have been withdrawn, and there are no funds left in his account for further review. AskGamblers • Support Team 1 month ago Dear Gangsta Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. Gangsta Casino • Representative 1 month ago Dear administration, we would like to receive the player's email or nickname to review and verify his account for withdrawal of funds.

Reason: Delayed payment So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from thereAnd in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.Insted they take all my money.Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?Or even better why did you not send all my money and withdraws before you closed down site?This is so cirminal what they are doing.Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.So keep youre word give me my money stop trying to hasle me. --- Ответы в треде --- Arnestad • Norway 14 hours ago Gangsta casino if you send me a ADD email with a bonus offer what do it have to do with you shutting your site down and taking all my money? And if you just had used same email i use on betbona and serch it on gangsta caisno you would see im allready verified there so you cold transfer the money or you cold just pay out me all my wins in 1 singel payment insted of taking all my money And this talk "Since the project is now closed, access to those funds and data is no longer available. " Do you not save accounting on your company? Also this is third time asking i same qestion What are you going to do about the funds betbona said where sent to me and deducted from my saldo on site but did not deliver to my account? That i did mention in email to them and i got the emails left they said they where going to look into it but insted site got shut down and all money take, Just send me my money you OWE i know you save accounting and if you dont do that even that is a CRIME so either you pay me or confess to admitting crimes here Gangsta Casino • Representative 16 hours ago Dear administration, full registration and data confirmation is information we needed from the player to transfer their data. The email was sent so we could receive a response and information about their Gangsta Casino account. Without this information, we were unable to transfer the player's data or funds from the previous project. The player ignored and did not respond to the email, despite the request we sent. We can't guess what account they have, or whether they even had one before. Since the project is now closed, access to those funds and data is no longer available. AskGamblers • Support Team 4 days ago Dear Gangsta Casino,The email provided as evidence states that the player was required to register at Gangsta Casino and reply to the email “to activate your profile.” It does not state that replying to the email was a mandatory requirement for the transfer of the remaining BetBona balance, nor does it specify any deadline or warn that failure to reply would result in the remaining funds not being transferred or becoming unavailable.Furthermore, according to the player, he had already registered and fully verified his Gangsta Casino account before receiving this email. Therefore, the explanation that players were required to create and confirm their Gangsta Casino accounts does not appear to address the player's specific situation.Considering the above, we kindly ask you to reconsider the matter with your Finance Department and arrange for the player's remaining BetBona funds to be transferred or otherwise paid to him.Should you maintain that this cannot be done, please provide the specific basis for withholding the player's remaining funds, together with evidence showing that he was clearly informed in advance of the mandatory transfer procedure, the applicable deadline, and the consequences of failing to complete it within that timeframe.Thank you for your cooperation. Arnestad • Norway 4 days ago You did still not say anything about the scam email betbona sent me saying withdraw where sent and then deducted my saldo form site what are you going to to about them?? And i did not recive any email with that information you are talking about so just send me my money cant you see you are making yourself look like a greeady fool here? So now that you know i where alreadey registerd and verified on your site Whats the problem in sending me my money? Its not like you throw my money away in the trash you are just trying to take them with same make up scam tactics you use when saying withdraw is sent when its not

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 Automatic translation:

The player from Tunisia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Tunisia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

The player from Sweden had won €5543 at the casino but had faced numerous difficulties withdrawing funds, having to repeatedly contact support. After receiving no payments since February 4, 2026, and after email support stopped responding, he had sought assistance for the remaining €2343. We contacted the casino, which stated that all previously requested withdrawals had already been processed and that no pending withdrawals were on the account. As no further reply was received from him to confirm whether he could submit new withdrawal requests for the remaining balance, we closed the complaint due to lack of response.

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I have submitted 3 withdrawal requests from this casino; 400eur each to my visa fron 14th of May and 21st of May and still havent received them. Their response is that this is due to high volume of workload but this is too much. Verification is fully done, already received other withdrawals from this site, but the 3 requests are still pending. They just confirm they will do it but never actually send the funds.

The player from Japan faced severe withdrawal delays at GangstaCasino, with his request from May 19th remaining pending after 33 days. He had completed all KYC verifications and had a remaining balance of €1,941, yet customer support did not provide a clear resolution and ignored their stated processing timeframe. The casino acknowledged a technical issue affecting withdrawals and stated that specialists were working to resolve it, promising to notify the player once the funds were sent. Due to the player's lack of response to inquiries from the Complaints Team, the complaint was closed for the time being, with the option to reopen if the player resumed communication.

The player from Japan is facing an excessive delay in the processing of their second withdrawal request made on April 15, 2026, which has been pending for 51 days. Despite completing the KYC verification process, they have not received any satisfactory updates from customer support.

The player from Germany experienced a withdrawal issue, having requested his funds over four months earlier. He was fully verified and had successfully withdrawn in the past, but the casino had stopped all payments without explanation. We contacted the casino, and the issue was repeatedly attributed to technical/payment-system problems and withdrawal rules, with the casino saying the withdrawals were being processed in batches. During the complaint, he received several partial payments totaling 1,950€, but 3,050€ remained outstanding at the last update. The complaint was then closed unresolved because he stopped responding to our messages and reminders.

Hello. I was playing live hold em poker ( evolution gaming) at gangsta casino on 5/3/2024. I won several hands but my balance kept reducing . When i won, they deduct money instead of increasing my balance. I contacted evolution gaming and they confirmed there were several issues and they sent the casino an email to refund those amounts. The casino reached back to me saying there were no errors although evolution gaming confirmed the errors from their side . Now the casino refuses to pay, blocked my account, and blocked me from sending them emails!! I need my money . ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇