MrPacho Casino— player complaints: 13 in English

13 Complaints

0▼ Last 30 days · was 2

2 Unresolved

40.679253197778d Last complaint

23.1 Risk index

€102,998 · $3,400 Disputed sums

MrPacho Casino: 13 complaints filed in English across 2 platforms, 2 still open, disputed sums €102,998 · $3,400. Most of them are about withheld payouts (38%). Risk index 23.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-01.

MrPacho Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 38% 5

Other 31% 4

Bonus terms 15% 2

Verification 8% 1

Game fairness 8% 1

Status unknown 8 Under review 2 Closed, no outcome 2 Resolved 1

Sources

Trustpilot 7 Casino Guru 6

Complaints by month

Questions and answers

How many complaints are there about MrPacho Casino?

The English-language record holds 13 complaints from 2 platforms, 2 of them without a resolution; 8 carry no status from the platform. The latest one is dated 2026-09-01.

What do players complain about?

Mostly withheld payouts — 38% of cases, then other (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 13 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 23.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 13

01.09.2026 Casino Guru Withheld payouts

MrPacho Casino - Player claims that payment has been delayed.

The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

31.08.2026 Trustpilot Bonus terms

If i could i would give that site less than one star. So let me explain my situation. I have recived free spins many tim

If i could i would give that site less than one star. So let me explain my situation. I have recived free spins many times and once i have manage to met the requsted wagering amount and i have recived like 14eur then i have tried to withdraw them but you need to make a deposit first so i have made a

06.08.2026 Casino Guru Withheld payouts Closed, no outcome

MrPacho Casino - Withdrawal of player's winnings has been delayed.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawal processing could take up to 14 days and asked him to cooperate with the casino and update us once that period had passed. As he did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was therefore closed due to lack of response from him.

04.08.2026 Casino Guru Other Closed, no outcome

MrPacho Casino - Player can't close his account.

The player from Latvia was facing difficulties in closing his casino account, as the casino refused to close it and did not respond to his emails. We asked him to clarify whether he wanted a simple closure or self-exclusion and to provide his closure requests and the casino’s replies, but he did not respond to our messages and reminder. As a result, we were unable to investigate further or offer a solution at that time. The complaint was closed due to lack of response from the player.

03.08.2026 Casino Guru Other Resolved

MrPacho Casino - Player's account was reopened despite self-exclusion request.

The player from Germany requested self-exclusion due to gambling addiction, but the casino reopened her account without her consent, allowing her to deposit an additional €900. She sought a payout of €500, a refund of €400, and immediate enforcement of her self-exclusion request. We verified that her self-exclusion was eventually processed and that the €500 payout was completed, while the remaining €400 was treated as a refund claim. The casino later approved and paid a further €230, then confirmed that the outstanding €170 was pending and finally completed the full refund, so the complaint was resolved.

19.07.2026 Trustpilot Game fairness

i really thought this was going to be a great casino . the way the website is set up is great with great games . fast su

i really thought this was going to be a great casino . the way the website is set up is great with great games . fast support . just one problem there rtp is set at zero . i gave this site so many chances to pay me something . i thoughht maybe i was just on one of those bad streaks but nah this site

10.07.2026 Trustpilot Other

I requested my account to be closed permanently 2 days ago as I have a gambling problem and my account is still open wha

I requested my account to be closed permanently 2 days ago as I have a gambling problem and my account is still open what a crock of rubbish I am so done with this casino all I want is my account closed NOW ZERO RESPECT FOR THERE PLAYERS AND I WILL CONTINUE LEAVING NEGATIVE REVIEWS UNTIL MY ACCOUNT

06.07.2026 Casino Guru Other Under review

MrPacho Casino - Player's self-exclusion request is ignored.

The player from Germany files a complaint against MrPacho Casino for ignoring his self-exclusion request and delaying the account closure while accepting further deposits totaling €697.78. He demanded an immediate ban and instead received bonus offers, contradicting the casino's guidelines.

23.06.2026 Trustpilot Withheld payouts

Update to my last review: After more then 5 days still no withdrawal was even processeded by casino . Every time when th

Update to my last review: After more then 5 days still no withdrawal was even processeded by casino . Every time when the live is asked, the answer is to be patient everything will be paid out but the withdrawals are from the beginning until now after more then 5 days just not even being processed.

21.06.2026 Trustpilot Verification

I confirm that this casino is a scam. I won the jackpot and wanted to withdraw, so they came up with a verification proc

I confirm that this casino is a scam. I won the jackpot and wanted to withdraw, so they came up with a verification process. I sent them the documents, and the verification tab is suspended. The support staff tells me to wait, and no information. What's the problem? I think they're IT support. I alr

01.06.2026 Casino Guru Withheld payouts Under review

MrPacho Casino - Player's withdrawal has been delayed.

The player from Australia has been waiting for a month to withdraw $3,400, following a significant win of $5,000. Despite multiple attempts and assurances from customer service, the withdrawal status remains pending, and he has encountered issues after winning an additional $172,000 with further attempts facing the same delays.

29.04.2026 Trustpilot Withheld payouts

Withdrawal Not Paid, Fake Crypto Proof & Account BlockedI had a very bad experience with this platform. I requested a wi

Withdrawal Not Paid, Fake Crypto Proof & Account BlockedI had a very bad experience with this platform. I requested a withdrawal of $39 via cryptocurrency on March 15, 2026, but I never received the funds.Instead of completing the payment, I was sent what appears to be a payment proof. However, ther

22.03.2026 Trustpilot Bonus terms

I got 10€ bonus money. There was 900€ recycling for that which is huge amount by itself. I managed win over 900€ and

I got 10€ bonus money. There was 900€ recycling for that which is huge amount by itself. I managed win over 900€ and managed done recycling. My balance dropped to 15€ after that. There is no point to play these kind of bonuses because you cannot keep your real winnings. Only thing what comes to

How the risk index is calculated and how complaints are labelled — the method behind this section.