Casumo — player complaint #5615, 2026-04-07: withheld payouts
Casumo: a player complaint filed on 2026-04-07, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited 100e for 100% deposit. So from 200e i made 700 witch i cleared wager too. Then i took out 600 (witch they froze) with 100 that i had left i win another 300e so i took them too and they froze it too. So eventually i got @mail that it widrawings are cancelled and they just took my money i left my 100e what i deposited. I write to them on “Live chat” and they said they send me @mail that i broke some rules but j never got any @mail from them. And when i showed them my @mails they said i have blocked them. Witch i never did i still getting @mail. Long story short do not play this App or Website its totally scamming people. Plus winning rates are so low at any game that yous will never win. I am currently at holiday but when i back home i go to my solicitor because i made all chat screen shots with them and plus inhave pictures that my wager was 0. People whu wana win and enjoy good gambling this site is definitely not for that.
