Casumo — player complaint #5602, 2026-05-03: withheld payouts
Casumo: a player complaint filed on 2026-05-03, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Its been days since i made a withdrawal for £30 only and i still didn’t receive it its not like iv withdrawn a thousand pound they always say the same thing its up to ur payment provider when in fact if i play on another platform and i make a withdrawal i receive it within 20 minutes its only casumo they keep delaying payments they are misleading it clearly state that they dont make withdrawals on weekends i made a withdrawal through bank transfer i should receive it straight away but no its deliberate now if i dont receive tomorrow morning i will be reporting you to uk gambling commission as you are misleading customers and you didnt state any where on your app that you dont do withdrawals on weekends what a scam its illegal for u to hold peoples wins and say its up to ur payment provider clearly its not as i use multiple platforms as well and i made a withdrawal just fine no matter the time or day
